Never been a fan of Ikea but sometimes you just need to go there to get some basics like shelving and so on. This is the only IKEA in the Aquitaine region if I am not wrong and perhaps, also the biggest. Located in a shopping district with tons of other big stores it follows the same format as most other ikeas. Good stock levels and quick to get out. Selection is good and we bought a few things here. The selection varies by country but not that much. It's the fast food chain experience in home furnishing :-) you know what you are going to get :-) read more

IKEA - Furniture Stores Near Me - Bordeaux, 33

So different from IKEA in the UK. Visited on 3rd October and ordered and paid for 2 sofas with delivery. Delivery arranged for 5th October, and despite having received a text alert confirming this the furniture failed to arrive. Not easy to contact customer service re delivery but eventually did - apologised and rearranged delivery for 10th October (today) and yes, you guessed, failed to arrive. Email to customer service English speaking staff at IKEA got in touch with the delivery co (NOT Ikea) who told utter lies re not having the phone number (was on the delivery note and on the rearranged delivery - and you couldnt have phoned the store????) Really disappointed, annoyed and inconvenienced. Will my furniture ever turn up? Will I ever use their delivery service again? NO. read more

The project Replace the entire kitchen, cabinets and all appliances using cabininets and appliances, hob, dishwasher, oven, microwave, refrigerator, from IKEA Bordeaux using their delivery. The Good...we worked with IKEA's in-store design staff. Woman with whom we worked was excellent. Very good design skills. Plenty of patience through two sessions so design pleased us and her. Cost for service was minimal. The Bad...however, trying to use the on-line service to get an appointment was a nightmare. We despaired of ever getting one. After multiple tries, we secured an appointment, but when we arrived on thé appointed day and time, there was no record. Staff came off lunch break to help. Delivery Was very expensive and a guarantee was required from our builder that the hundreds of parts were all as ordered...down to the last screw, and all appliances were ok...upon delivery, obviously, an impossible task. The Products After two months, thé pneumatic closers on two of the large drawers have ceased to ease the final closing and must be closed by hand. We were told the appliances were European Whirlpool, whose quality control must be pretty bad. There was convex protruding dent in the bottom freezer door. It could only have happened before the refrigerator was boxed. And that's where IKEA's real ineptitude showed up. Last August, upon discovering the dent...and after several tries...we filled out the online claim form, attached the appropriate photo and sent to IKEA. In March of this year, we received a notice apologizing for the delay and assuring we'd hear soon from customer service. It's August. Nothing. And my wife speaks fluent French, so that's not the problem. Overall Impression IKEA's Bordeaux kitchen design staff is first rate. It's guarantees are worth nothing. It online systems are the worst we've ever come across. John and Angela Wykoff Monflanquin read more

Whatever you do do not order from IKEA ONLINE Terrible customer service! I ordered on July 3rd and have been having problems ever since! IKEA contracts with local delivery companies so there is no guarantee on whether or not the company you get will do a good job or not. In my case, not. Therefore, I didn't get my order. IKEA says that there response time is 24-48 hours but yet I've called and emailed IKEA so many times I lost count. They have responded only once and it took about a week AND their reply didn't even address my situation. I finally went to the store nearest me and no one there was able to help me either... I gave IKEA the 1 star only because the people in the Burbank location I went to were nice and checkout was easy but IKEA ONLINE, NEVER EVER AGAIN. Now I just want my money back for my online order so I can get on with my life but I still can't manage to get a hold of anyone at IKEA ONLINE!!!! read more

Ikea in Bordeaux has been renovated and is now the biggest Ikea in Europe! Surface of the store: 30,000 m2!! There is also a playground for kids (4-7 years old) called "Smalland" and a fantastic (and very affordable) restaurant. read more

We've gone to this Ikea a few times and its pretty standard, but my wife went on her own this past time and had an awful experience. She asked three different employees for help loading our vehicle with 50+kg boxes and THREE different employees refused to help. Terrible customer service! read more