Lunes 2 de septiembre de 2025 de visita en el Centro Comercial Santa Rosa se encuentra IKEA en su local renovado. Esta vez me quede en el área del Deli y comidas!!! Todo se ve limpio y organizado más que en otros lugares de comer. Hay área para comer y sentarse relajado. Es una visita obligatoria si vas a Santa Rosall Mall read more

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Worst Customer Service Experience at IKEA Bayamón, Puerto Rico I recently spent over $5,000 on furniture and accessories at IKEA Bayamón, but my experience was utterly ruined when I tried to return two lamps worth $40. I explained that I had misplaced the receipt and had not received the email in their IKEA Family app. I had just purchased the lamps and asked them to please reprint my receipt, but my request was denied. I showed the manager all my other receipts and asked for an exception, requesting a gift card to use in the store since I needed to make more purchases. I first spoke to Keysha, who was supposed to be a manager. She was incredibly rude and displayed zero customer service skills. When I asked to speak to a higher-up, they brought out a young man named Frank, who also claimed to be a manager. Frank refused to provide any information about a customer service manager or offer any help whatsoever. When I asked to speak to an area manager or district manager, they decided to call security to escort me out of the store. As I was leaving, both managers and the security personnel mocked me, saying that I was making a fuss over a $40 refund after spending $5,000. To make matters worse, I told them that I was going to take a picture of them and post it with a bad review, and the security guard thought it was funny to pose for the picture. I am including pictures of the incident and the individuals involved. It was extremely embarrassing for me to be treated this way. I can't believe such a large corporation would employ staff with such a lack of competence. This experience was highly disappointing and frustrating. IKEA Bayamón clearly does not value its customers or provide adequate training for its staff. I will think twice before shopping here again. read more

Finally!! At last a full Ikea store down here in PR! This is located in the Santa Rosa Mall. This store is a regular store with the walk through room layout/ self serve item space. There is a large parking lot as well as parking space under the store itself. You do not have to buy online and pick up- you can buy right in the store! There is a cafe downstairs and another upstairs. The layout is packed into a smaller area of space so I do recommend following the floor arrows because otherwise the "rooms" are very confusing to follow. If you want a larger item, you do have to wait in line in front of the store and wait for someone to get it for you. The line for this area was a bit crazy so avoid this on weekends if you can. Both cafe areas have seating areas. The downstairs cafe did have a lot of flies all around the food- hopefully this gets fixed in the nearby future. Although everyone may expect pork/rice/ beans, they instead offer the glorious ikea meatballs... as well as sandwiches, salads, wraps, hotdogs, and a variety of offerings. They have a large selection of drinks and desserts as well. read more

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AVOID. Does not have the same return policy as the mainland US IKEA stores. The customer service department here is slow, slow, slow, and not able to help. read more

Hice una compra online y me la entregaron sin cajas, a pesar de haber adquirido más de 60 marcos ($300). ¿Es esta realmente la forma en q deciden entregar productos? Me vi obligado a llevarlos pq no tenía otra opción, aunque sentí una gran frustración. Para empeorar las cosas, la única "solución" q me ofrecieron Yariana y Beverly, las "empleadas" q me atendieron, fue venderme bolsas. ¿Es esa realmente la solución inteligente q considera la gerente de área? Pésimo servicio al cliente. Que pena que no haya reviews de cero estrellas. read more

Ikea - Furniture Stores Near Me - Bayamón, Puerto Rico

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I love Ikea. It's one of my favorite stores. My husband and I bought so many things when we lived in LA. This is the first time I go to one in PR and i loved it. The merchandise as usual is very nice. The store is very well organized and clean. We didn't eat anything at the cafeteria this time because we had other plans, but the food looked delicious. The cafeteria is on the first floor. They also had a bistro and a store on the lower level. The store was cool. It was a tiny grocery with Swedish products like their famous meatballs, pancakes, and other stuff. read more

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Have purchased furniture at IKEA stores in mainland U.S. for years. The quality varies, but basically you get what you pay for. So, when we moved to P.R. this year we decided to renovate ate our cocina with their higher quality cabinetry. Overall, we are satisfied with the cabinetry. However, we also paid for installation; which was considerable since the install fees were almost 50% costs of cabinets. This is where our troubles began. Inside Logistics is by far the absolute worst installer that I have ever dealt with; and considering I have renovated over a dozen kitchens that says a lot. The installers are of poor quality, damaged materials as they installed the cabinets, created a mess which they did not clean up, nor even attempt. The have addressed installation issues with IKEA and their "Quality Control" supervisor had committed to addressing the situation. Well today, we had our 3rd install visit and guess what....they scratched the cabinet panels when installing microwave. And they did not have all of the missing parts from previous visits. So now we will have a 4th visit. This kitchen installation has been a nightmare. If your like their cabinets, buy them, BUT NEVER use their installation services unless you want to overpay and deal with the inconvenience of a project that takes 9 weeks and counting...SHAME on IKEA for allowing their reputation to go down the drain! I will be filing a DACO complaint and reaching out to Corporate IKEA to share with them how their Bayamon franchise is reflecting on IKEA's reputation. read more

Went to IKEA to buy kitchen cabinets installation included They required to pay them to send someone to take measurements. We ordered their service and set a date, right before the date they called to reschedule the appointment. This happened 3 more times. The person came and took the measurements. He told me that they will be in the system by Friday. I went on Saturday to setup the order and installation. I went to the person in charge of this department and he looked in the system and the measurements were not there. I just told my wife lets just go. Very bad experience read more

Lo barato sale caro. Compré sofa, cama y mesa para tv. Al coordinar la entrega y ensamblaje me dijeron el 24 de mayo entrega y el 30 el ensamblaje. No fueron el 24. Entregaron el 27. No fueron el 30. Dijeron que iban el 2. Hoy es 3 y ni una llamada. No vale la pena si quieres buen servicio. Para colmo, a la 5ta llamada me dicen desde otro país (Arislegni) que tengo que ir personalmente a la tienda para poder resolver la situación. Asunto resuelto!!!! La verdad es que hubiese ido personalmente desde el principio. Hasta me devolvieron el dinero de la entrega y el ensamblaje. read more

I purchased a sectional and two chairs on December 11, 2021. First they were awful about keeping scheduled date to deliver and it took a long time to send a team to assemble it. I only received the love seat part of the sectional and no chaise lounge I've been calling and calling and they even hang up on you. My next stop is a formal complaint with DACO in PR. Terrible costumer service and the Chaise lounge is nowhere to be found! I'm pretty sure at this point they won't reimburse me! Terrible! read more