Rude and barely helpful staff. They frequently do not answer their phones. They provided inaccurate…read moreinfo to my husband. I spent a day and a half trying to correct them and ensure he would be seen despite what we were told. No consideration for patients having to prep and don't want to do so if they will be turned away. I don't know what the doc is like but based on staff, including office manager, I'd recommend going elsewhere if that's an option. In addition, rescheduled an appointment but they gave us an incorrect time so we were late. Thankfully he was seen after prepping for the procedure.

New Patient Forms, an Adobe .pdf that cannot be used. Printouts then arthritis hands for pages of…read morewriting - who can read it anyway? TOTALY not adaptable for the handicapped elderly patient. Print out forms, another batch comes in the USPS. Been at this now for two hours. Unintelligible but who cares? Computers and ADOBE having just arrived on the scene is too advanced. Or - maybe the staff doesn't know enough to help. Or - maybe they have the least trained woman on the phones. https://gisantamaria.com/wp-content/uploads/2022/04/New-patient-forms.pdf

I received the best care from Dr. Melitas. I love this doctor! Has the best bed side manor. He…read moreexplains everything so the patient understands. He will answer any questions you have. He makes his patient feel comfortable and is never in a hurry. His office in Santa Maria is wonderful. Highly recommend him.

Arrogant and Dismissive. Wish i could give less than 1 star. I waited months to get an appointment…read more The Doctor answered a personal phone call on his cell in the middle of my appointment. Proceeded to tell me that my condition I was diagnosed with by another doctor isn't real and I don't have it even though I was hospitalized twice with this issue. Said he didn't want to waste my time as there was nothing he could do to help me. Wasn't even willing to run any further testing. If you hate your job, maybe time for a new career? Thank god I am going to see a Stanford GI Doctor next month because Dr. Melitas was a waste of my time.

Not the best service, it's hard to get through to someone sometimes! They always call to cancel my…read moreappointment due and tell me they will call and reschedule me! I have to be the one to call them! Office staff is nice but they need to be more organized!

Great dental care and very customer service oriented. Barbara (front desk) is simply amazing, a…read moretrue professional.

I arrived for my appointment 15 minutes early as requested. After completing all the paperwork, I…read moreset in the exam room for an hour and no doctor. I walked out and have no plans to go back. I will get a new referral to somewhere that my time is valued.

12/2023 : Original Diagnosis After my husband was sick for…read moremonths, Dr. Shah was finally able to diagnosis him with Celiac Disease. He saved my husband's life. 8/2024 : Continued Care Dr. Shah is truly "One of a Kind " He treats you like your family and always goes above and beyond to help you . When Dr. Shah heard that our primary care physician was going to retire, he Generously told my husband that if he needed anything, to "Just Call Him". Who does that ? Nobody, Except Dr. Shah ! Amazing ! The world needs more health care providers like Dr. Shah. We feel blessed to have him in our lives.

This is one of the worst health care experiences I have ever had. They would not return my call to…read moreschedule me. Eventually someone answered and they refused to help me and instead said a scheduler would call me. I got a message today (five months later) calling to schedule me.

Made an appointment two and half months ago for an early morning procedure 6:30 am call me four…read moredays before appointment and changed my appointment to a later time. Will find another provider.

Dr Nastaskin treated my elderly mother with the utmost kindness and respect. The facilities and…read morestaff were just as wonderful.

Doc M, your mentor was special and did a great job with you…read more You, Dr. Mick Meiselman, saved my Father's life on his deathbed when doctors at French Hospital didn't have a clue and he had 7 bodily infections and no one got past his symptoms. Hearing our family discussing our Dad's trauma in the French Hospital lobby one day 9 years ago you listened in just passing by, politely interrupted, took a personal doctor exam on James Carp that day, examined, evaluated, stated he had stones blocking his bile duct, did several surgeries, and James was cured within a week and recovered and lived to be a month short of 103 years old. I remembered your attitude, confidence, skills, talent. Awesome and impressive. Doc, I am suffering now, been 6 weeks and my Primary Care doctors and have no clue to my inability to eat and hold anything down, to swallow without blockage and irritation in my throat, choking, belching, continuous mucous/phlegm coming up, to breathe easily, to sleep, stand, sit, lie without suffering 24/7. Nightmare! I'm desperate trust in your knowledge skill set, and care. Please see me. I'm a geezer (baby boomer), have health coverage, am alone, and twice have called for an ambulance in the middle of the nite to help me at Twin Cities ER. They did minimal actions and nothing lasting curative. I am desperate, Dr. Meiselman. I know you can help me and solve these horrible issues i'm suffering. And have no lasting relief yet. Blessings! Laurence Carp 619 606-6371 Paso Robles, CA.

I can only rate this office, not the doc, because I have yet to see him! His office staff is a…read morejoke, though. No one answers the phone. And I mean NO ONE. The one time I did get someone, she picked up and coughed in the phone and said, 'ya, gastro office'...very unprofessional. Gives you a bad taste in your mouth. Then the answering machine asks you to leave a msg and someone will get back to you..but, they don't and never will. Unless they're calling you because they've screwed you up with someone else and ask why you didn't get your breath test done for H pylori?????? I haven't even stepped foot in this office, so how the heck would I have a test set up?! I understand the perils and trials and tribulations of the medical field currently with Covid, but this is ridiculous and completely unprofessional. No excuse. I've heard complaints from several friends regarding problems getting in or answers from doctors offices around here. Not sure what's happening with the medical on the central coast but it's going to the crapper!

This new practice is awesome! I heard around town that Dr. Wetzel had started his own practice and…read moreI am so glad I did. I have only been in for a quick issue, but his PA Aimee was so efficient and caring, and the front desk staff was extremely kind. I love that it's a small and pretty office. The phone is answered quickly and there is no bureaucratic phone system that takes an hour to reach someone. I was in and out quickly and it was entirely pleasant. It is a relief to find a nice healthcare provider that doesn't leave you frustrated.

Dr. Paul Wetzel and Aimee Hoffman provide the highest quality medical care, making my first…read morecolonoscopy an easy and pleasant experience. They work with a top notch professional staff that is: knowledgeable, caring, and have developed processes designed to provide their patients with the most pleasant possible experience. Starting with the initial consultation; they walked through my medical history and clearly explained all the risks/benefits of the procedure, ensuring that I felt comfortable with it and my questions were answered. They provided very clear instructions for the pre-procedure cleansing preparations, and the medication that they prescribed consisted of two small bottles of a fluid that didn't taste bad at all. I was very relieved that there was no need to ingest large amounts of horrible tasting chemicals like some of my friends had to do when they had their colonoscopies. They also called me three days before the procedure to go through the preparation instructions one more time and answer any questions that I may have. The day of the procedure, I was amazed at how thorough they were with their checklists and processes to make sure everything went flawlessly. Patty, the preparation nurse, was amazing. You could tell that through her thirty years of experience she had developed the communication skills that allowed her to be thorough with her questions, clear about what was going to happen, and at the same time keeping me at ease before the procedure. Additionally, I also meet with the anesthesiologist and doctor Wetzel before the procedure. They really went the extra mile to ensure that I was comfortable and well informed. When I woke up from the anesthesia, I was surprisingly clear minded. They use a type of anesthesia that wears off very quickly and doesn't impair you for an extended time after you wake up. After the procedure, doctor Wetzel came over and shared with me the results of the colonoscopy with a comprehensive report that included pictures taken during the procedure. He walked me through the report and ensured that all my questions were answered. Overall, this was a great experience and I would recommend San Luis Gastroenterology to anybody as they operate under the highest quality standards with emphasis on providing the best possible experience for their patients.

I got referred to this doctor about a month ago & their front office ladies are really rude. They…read moresaid they didn't have a referral for me and hung up. Well I keep having flare ups as I have ulcerative colitis & I decided to call back. This time I have the referral # myself and they had me on hold for almost my whole 15min break. I called back and again they were super rude. I told them I just need to make an appointment and I'm on my break. I asked them to take down my number to call me back and let's see if that happens. Quality of care is overall and includes the way their staff treats you and so far not good at all.

This was both our first colonoscopy's. My wife and I had a couples colonoscopy (Back to back…read moredays/procedures). Dr. Raoufi and his staff are amazing!!! Professional, transparent and responsive. Excellent follow up.