I was disappointed with my interaction with MD Immerman. I had gone to MD Immerman for a 2nd opinion and possible surgery due to disappointment with the Stanford surgeon I had initially met with regarding my elbow problem. I informed the PA/MD that time was of the essence, I was in pain and wanted to get this problem resolved sooner rather than later.
The doctor ordered two additional tests, an EMG nerve function test and an MRI elbow scan.
After my initial visit with the doctor, I found it necessary to pose a question related to the EMG test. That question was answered quite tersely and IMO, incompletely. I followed up with a further question asking for more information. That question was ignored by the MD and/or his office.
There were serious scheduling problems with the EMG test that had me scheduled 5 weeks later on, which was unacceptable. Thankfully, the intervention of UCSF Patient Relations revealed that there were problems with their scheduling system and that there were almost immediate appointments available. Then there were all sorts of blocks put in my way to getting a simple summary of the test results afterwards, once I worked out the scheduling issues with the help of UCSF Patient Relations.
There were similar delay issues with the MRI scan due to the scheduler needing approval from a supervisor to schedule me into the MRI machine that I needed, causing me to throw up my hands and get that scan done at my local Sutter hospital, leading to more problems purportedly caused by the EPIC electronic records system in sharing the info from that test with UCSF.
Now, once I had completed the required EMG test & MRI scan, I sent an email note to the doctors office letting them know the tests were done and how soon could we have the conversation to get the diagnosis and any surgery recommendation/scheduling? I never received a reply to this email.
There is a lot of detail that is not necessary to go into here but this whole interaction resulted in extended conversations with UCSF Patient Relations department (shout out to Elizabeth for all her help and understanding!).
I wound up getting the surgery done successfully at Sutter/PAMF with a whole lot less friction and attitude than was involved with UCSF and this MD's office.
I cannot recommend UCSF or MD Immerman. read more