In an industry characterized by dishonesty, I've always wondered why someone doesn't just run a 100% honest business and everyone will send their extended family and friends there. Ivan's garage is only the 2nd garage I've known that I can fully trust to do what is "truly needed" on my car. Having had many cars for nearly 40 years, there have also been many trips to garages/dealerships. Despite good reviews and recommendations, some were obviously dishonest when talking to them (I know a bit about engines from fixing my own bikes). They may have done good work but work was padded a bit or they were working at a rate to bill a certain minimum. Dealerships... forget about that. Always trying to upsell.
You meet Ivan, and especially his dad (who helps out at the garage) and you can feel the straight-up characters that they are. If you're looking for a courtesy car, cappuccino machine, luxury lounge, and patronizing coddling... then this isn't the place for you. If you want someone to honestly assess what needs to be done, give you options based on how much you want to spend and to what degree you want it fixed, and then get to it and get it done... then Ivan is the guy to go to. I went based on a few strong recommendations, driving all the way from downtown T.O. to an industrial strip at Hwy 7 and Markham road. I wanted to give him a shot to tell me what I already knew - my right front brake calliper was seizing and rubbing the pad while driving. Possible alternate options could have been a warped rotor, a seized pin, or some debris lodged in the pad. Ivan knew all those possibilities, assessed it immediately, and gave me options and advice on what to do. I already knew the answer and how much it would cost to do - both if I bought the parts and did it myself or I went to an auto mechanic. Again, Ivan was totally honest and his price was very good - very good in that it was a fair price for fair work, neither cut-rate nor overpriced. Definitely lower than your average garage but not so low that I knew he'd have to cut corners. It was an all-in price and he was going to honour it.
He gave me a time, about 2 hours because the garage was busy when I arrived without an appointment. You can readily see that a conscientious work effort is the mantra of his business. I ran my own large business and was in the customer service industry for over 20 years, and reputation/honesty are critical to success. No slacker employees, no fluff overhead, but doing good work in a real time frame and charging a price that reflects the work. This is the formula for making money from volume and loyalty, not from gouging customers.
He offered me a drive to somewhere close by from his charming and wise dad, and said he'd call as soon as it was done. You should definitely take the opportunity to talk with his dad; he is one of those wise old souls who know about life - the hard work, trials, and triumphs. 90 minutes later, a phone call, all done, and his dad came to pick me up. Ivan was busy with a line up of customers, too busy to glad-hand and coddle me. He simply said the work was done, all is good, thank you very much. That's the kind of mechanic I want to leave my car with. When I drove away, the brakes felt great. I took a close look at the work when I got home and it was first-rate.
I will be taking my car to Ivan for everything from here on. I will highly recommend him to my extended family and friends. I will always be grateful that there are people like him and his father who run an honest business and put in an honest day's work. read more