Very good dentist. My family and I love the service. Thank you Idea Smile family for taking care of us.

1st appointment was chaotic. Once it was over they left the bib wrapped around my neck, tools still in my mouth, glasses on my face. I had to ask if they were going to remove any of it. My next two appts (every 6months) were cancelled the day of because there was no dentist to perform the cleaning. So I havent had a cleaning in over a year. I go to the dentist every 6 months for cleanings and my 1st appointment with them, they advised that every one of my teeth had cavities/decay. It would be over $2k to clean. I took my business elsewhere. Come to find out, my teeth are still in perfect condition. Do NOT here. Clearly they have no idea what they are doing and I believe the good reviews they are recieving are from the employees. BEWARE read more

6 years later, and I'm still impressed with the customer service/artistic dentistry I've received at this spectacular office. I am living on the west coast and when I go on my annual check ups in the great city of San Diego, I catch myself day dreaming - while I'm driving, I have drivers assist in my vehicle - that I am on my way to the best dentist in the 757. But then I snap out of my wonderful dream and face reality. SHUCKS, I exclaim. Nonetheless, I still go to my appointment, but leaving not happy, unlike that warm feeling I had at ideal smiles dentistry. Here's a toast to the best dentist office in the world, scratch that, the freaking universe! I don't understand the 1 star reviews. Who do they think they are?! Taylor swift or something? Well, they can just shake it off. read more

I agree the doctor is very unprofessional always comes up with extra charges that you don't need and has not been approved

I would not recommend this place to anyone. The doctor is very unprofessional and tries to add on extra fees without being able to clearly explain what they're for. She also speaks to her staff rudely, even in front of patients, which is uncomfortable to witness. After leaving, I received a call saying I owed more money, again with no clear explanation. Overall, a very disappointing and unprofessional experience. read more

Unfortunately I had a terrible experience going there for the first time. Before I moved to VA my previous dentist told me I had a small cavity that I needed to be taken care of. I came ideal smiles to do a simple filling and left with tooth pain/unable to chew on that tooth and it never went away. I went back to let them know, and Dr Perkins checked my bite and everything and made a small adjustment and sent me back on my way. Still had pain and couldn't chew on it so went back an additional time and that's when she said I probably have a cracked tooth and to see an endodontist. I thought that was strange because I went in without a crack tooth and now I left with a possible one. I was referred to an endodontist and had to do one of those CT scans that exposes you to a large amount of radiation to clear the cracked tooth theory. Well, $300 and a blast of radiation later I was told there is no crack and she just didn't do my filling correctly. There was absolutely no way I was gonna go back to her to fix an issue that she caused it in the first place and still wasn't able to fix it after I had gone back twice there after. Safe to say I went elsewhere to professionals that knew how to fill a simple cavity. @idealsmiles you guys should at the very least reimburse me the $300 wasted referral due to your negligence. This place has cost me so much pain, hassle, and money I have literally warned everyone I know to avoid this place. read more

This is one of THE most unorganized and unprofessional offices I have ever visited. My husband and I went here for dental care. I was informed that they did take my dental insurance. Once I added my husband to my plan and called to ask if they could submit his care plan to find out our financial obligations, I was told that they do not accept my insurance. Good thing I called before the appointment. The office staff is rude and unprofessional. They couldn't even find his appointment at first. read more

I love going to Ideal Smiles! Everyone is so nice and compassionate!! Dr. Zahir is the absolute best!! She explains everything and answers any questions or concerns you may have. If you're looking for a dentist, Ideal Smiles is the place to go!!! read more

Receptionist are just awful. I wish they had someone nice because that would make the experience so much better

Soukayna was very effective & helpful. Did a great job explaining what she was performing. Cleaning was great and efficient. She was very nice & polite. read more

I def recommend Ideal Smiles. Had several procedures done at a few other dentist office. This has been the best dental office. Dr. ZAHIR has blessed hands. Did not feel any pain. She also explains everything step by step as she is starting the procedure and when the procedures is done with... Ms. Nancy Lopez read more

Do yourself a favor and call them. I had a dental emergency this morning - an impacted wisdom tooth that had quickly become infected and needed extraction. I called my dentist, along with at least a dozen others, informing them that 800mg of Advil 3x a day was no longer helping and that I was in excruciating pain. No one could get me in, and frankly didn't seem to care. Then I got a lead to call Ideal Smiles. As soon as I explained my pain & symptoms, they told me to come immediately and they would take care of me - and take care of me they did. As soon as I walked in the door they greeted me with smiles and took me back immediately. All of the staff from the entrance throughout the entire process were caring and supportive. Feeling like people have your best interest at heart is a rare find - and a critical component as it pertains to patient care. Within a half hour they had diagnosed the problem and extracted the tooth. Dr. Zahir and the team at Ideal Smiles are absolute life savers. I am so very grateful for each of them and I urge you to call them. To say they are "Ideal" is a vast understatement. read more

They charged $126 for out-of-pocket exam and x-ray. They gave me an x-ray but never gave me an exam. The dentist had me waiting for 35-40 minutes in a room waiting to be seen while she went and talked and took care of a walk-in. She didn't even apologize for making me wait so long. When she finally decided she would come talk to me, it was literally for 3 minutes. She didn't even look at my teeth. She just immediately said she couldn't take care of my issue and I needed to go somewhere else. It was a very bizarre situation. I don't recommend this office. read more

Dissapointing experience! I have called to make an appointment for a filling that fell out from my front tooth and i have mentioned that i am pregnant and I do not want to get anestesia or x-ray. I was told that i need to bring anyway a clearence from my obgyn. I asked again why do i need it since i personally don't want any of those procedures done, only want to get the filling done. I was told that the doctor want's to see it anyway. It didn't make sense to me but i brought one with me to the appointment. Long story short, I was told after paying the 116$ consulation+xray fee that Dr. Zahir will not fix my tooth without having an xray. Why was this not mentioned clearly on the phone when i made the appointment? I waisted time and money. I felt like they only cared about charging me and not about fixing my problem. The DR was a bit insistent with me having an X-ray and telling me it is pretty safe... She also told me that even though the place where the filling fell out has no cavity she can't fill it in because there a small cavity like a point on anothe side of my tooth and if she won't fix everything, she can loose her license...and that nobody in America will fix it in a different way. I understood that the proper way to fix it is probably the way DR Zahir told me it has to be done but i am pregnant and wanted the least invasive way to get my problem fixed. After i give birth i can fix all the other issues properly. I see that other reviewers have stated similar experience, that they felt like unneccessary x-rays and services were pushed on them. I called my doctor in New Jersey and of course he agreed on fixing my filling without putting me trough possible dangerous procedures, he understood my situation read more

Rather disappointed. I went in for a basic cleaning. They took about 15 xrays, and most were not covered by insurance which I had never experienced before under the same insurance. I was told that I had to get them done as well. I also got the impression that I was being told to get procedures done that were not necessary so I went to go get a second opinion and was told that I didn't need any work done. I will not be coming back. If you're questioning whether or not to come to this location I hope this has helped. read more

We've been going here for several years and they charge you if you have to change your appointment within a certain time frame - that was fine until today, when I show up with my kids for their appointments just for them to tell me they can only have cleanings done and we have to reschedule for a different session to have the doctor do the exam. They didn't seem to care that it was an inconvenience. No phone call ahead of time or opportunity to just change the appointment as if people don't have jobs and have to take off work... but they take a fee really quick from you. The staff is ever changing in this place and it's always someone new every time you come in. I'm finding another dentist for my family after this. read more

I do not go to the dentist as I should because a prior incident from my childhoo. HOWEVER, Ideal Smiles is a perfect name for this dentistry. A smile is what I had on my face from the phone call to my first office visit, my cleaning and setting up next appointment. Yep, I will be going back. Thank you for the concern you shown to me and my son. Forever Smile CG read more

So last Friday which was Valentine's Day.... I know right who schedules a dentist appointment to pull their primary molar out on Valentine's Day!? Lol! Yes I did! I really didn't have a choice. It was either to keep walking around with half of a tooth in my mouth or find a dentist that was able to extract my dying tooth for me. I called soooo many offices. One after the other stated they were not accepting new patients. Then a couple of them told me that I need a referral to see them... It was so draining. Then one office was willing to see me but when I went there it was so unprofessional and I left with half a tooth in my mouth. That's another long story... But let's get back to what I was saying.... Lol! I was exhausted and needed to find someone that was the BEST to help me. So I went online and searched and searched... Then WALA!!!! ( I think that's a word...) I found Ideal Smiles Dentistry! I left my information online for someone to contact me to schedule an appointment since it was late in the night. They did call me the next day and scheduled an appointment with me. They did not give me a difficult time like the other dental offices in the area. I got there bright and early on Valentine's Day to get my tooth extracted. Everyone was so friendly, very professional, and well organized. I mean everyone was just awesome from the front desk staff, to the dental assistants, the hygienist, and of course Dr. Zahir was the icing on the cake! They helped calm me down too. Cause yes adults do get nervous at dental appointments. Not just kids. Lol! They explained to me the procedure and the after care. They listened to my other experiences on this journey of finding a dentist that was willing to help me. This office is by far one of the BEST dental offices in Hampton Roads! If you want a dental office that is patient, well organized, and are AWESOME at what they do and actually loves what they do! This is the place to come too for your dental needs! read more

I truly feel blessed to have been referred here! Mildred is always so kind, warm and welcoming when I arrive and is ready and willing to help answer any questions I might have. Susan was my hygienist who was welcoming and compassionate, as well as extremely knowledgeable. I always receive wonderful care and when I leave I feel assured in my dental treatment. thank you for what you do! read more

Dr. Rivera and his staff are friendly, professional and always help explain what they are going to do thoroughly and how to help prevent further cavities or buildup. They are following within Covid guidelines to keep everyone safe while treating as well! They take treatment plans and try to help you the best way they can! I used to hate going to the dentist and now I love it! I also cannot get over how you can't tell I got fillings!! Looks great! read more

WORST DENTIST EVER ! They make appointments with out the doctor there & do not tell you in advance when making the appointment, so you have to schedule another appointment to see the doctor. When I called to cancel my appointment and to stop being a patient there, the " Office Manager" asked if there was anything he could do to change my mind and that he was " here to help" and I told him no, there was nothing he could help me with & he proceeds to try to convince me to stay with them and I told him no again and he hangs up in my face without even letting me request an email for the void. When I call back he tries to say " I wouldn't let him talk ", but if I am trying to cancel and I say there is nothing he can help me with, what is there to talk about ? I do not recommend this place AT ALL ! There are better places that are cheaper with better care and WAY better customer service. I wouldn't even take my grandma's dentures here ! read more

I was searching for a new dentist for a year and I finally found one. Dr. Zahir and her staff are great. It's so nice to go to a place where everyone works together for their patients and you don't feel like they are just in the profession for the $$. From the front office to the back rooms... I felt very comfortable. Elaine (front office/billing), Kristen (hygienist) Julie (asst.) & one other asst. that I can't recall her name (the one who got my xrays w/o pain) and off course Dr. Zahir. Thank you do much for your care and compassion. I highly recommend Ideal Smiles for your dental care. read more

Dr. Zahir is WONDERFUL!!! Not only is she straight forward and to the point, but she also has fantastic "bedside manners". I have had (in one day) 4 crowns prepped (temporaries placed before permanents in 2 weeks) in one visit, and she had to do two (not one but TWO) root canals on the fly in order to finish prepping the crowns and she didn't skip a beat! I will never go to another dentist as long as I live in this area! 10/10 HIGHLY RECOMMEND!!! Thank you, Dr. Zahir for giving me my smile and confidence back! read more

Employees are very rude to the interns, the main doctor doesn't know how keep her subordinates in check and also likes to join in on the harassment. read more

My initial visit to this clinic showed me why so many others have rated it so highly. From the lady at the front desk to the dental assistant, the sincere care and professionalism was par excellent. Dr. Shabana saw me and exhibited an unusual degree of concern, caring and professionalism. This clinic demonstrated to me a degree of friendliness and authentic caring beyond what I could have hoped for. I would definately pass on to my friends.. read more

This place was amazing!!! Two days ago, I broke a tooth....I was in so much pain, I couldn't sleep or focus on anything. I then found out that dentists don't work fridays in Nkrth Carolina. So I went to google to find me a dentist. I called 20 or so dentists, that either didn't answer or said they couldn't help me. They answered, and sounded compassionate and since over the phone, and said get up here we will get you taken care of. I drove an hour and a half to get there, they quickly registered me and go me into a treatment chair. Dr. Zahir came in shortly there after and got me numbed up, and then went back to treating her current patient....thank god. They did not make me sit in a waiting room in pain, I actually started to doze off, since the pain was gone. Dr zahir came back and discussed my treatment options, and the she quickly managed my tooth. I am so thankful for her and her amazing staff. Will definitely recommend to everyone. read more

I have to say that Ideal Smiles is the top dentistry to go to in the Hampton roads region. I am an avid Yelper and I believe in giving honest reviews because this a tool that can really be of help to someone that is in need of good service. I was initially afraid to see a dentist because I was traumatized by a previous dentist. However due to increasing pain in more than one tooth I had to seek out a dentist. I googled Ideal smiles and the reviews was outstanding but I was still skeptical. I cannot say enough about Dr. Zahir and her staff. She took care of me and I mean real CARE of me, she went the extra mile and her skills as a dentist is second to none. If you have had a bad experience with a prior dentist I would highly recommend that you give Dr. Zahir a chance. Her follow-up was mind blowing because she went above and beyond to make sure that my healing process was successful. The front desk Customer service is on point, working with your insurance and payments is on point, dentistry is second to none, Dr. Zahir personal care of your teeth and well-being is second to none. I am a hard critic when I Yelp so trust that the experience I had at Ideal Smiles with Dr. Zahir is worth more than 5 stars!! Will I return for more dental services/work? Yes , Do I highly recommend Dr. Zahir? Yes, read more

Great presentation in and out the door. Very knowledgable about dental hygiene and tooth health. Great staff. Clean office. read more

Ideal Smiles Dentistry - General Dentistry Near Me - Virginia Beach, Virginia

I needed to find a new doctor for my 5 year daughter because I was unhappy with the previous dentist. I called and explained to them that she just had x-rays and had 2 crowns put in at the other dentist office but I was looking to transfer her to their office so she can have the rest of the treatment done, which was another crown and a filling. I explained that I do not want her to have more x-rays and that I will transfer her pictures to them. I asked if the doctor would be able to do the treatment the same day of the initial appointment or if she would have to schedule another visit. They told me that if the doctor decides she might be able to do it the same day, but they might have to bring her back for it. I was fine with either way, I understand that she first have to examine her to be able to do the treatment. At her appointment, the dental hygienist cleaned her teeth, and wanted to do x-rays. I declined and said that I have her pictures with me that were taken last week. She was super nice with my daughter, I was really happy with her. She explained to her everything that she was doing in a very kid friendly way. She was the only person that made my experience in the office positive. When the doctor came into the room, she did NOT even say HELLO to me or to my daughter! She did NOT introduce herself who she was. She went straight to see the X-rays that I had brought and the first thing that she said to me was: "Those pictures are undiagnosable" in a very rude way. All I wanted to do at this point was leave the office immediately. I could not believe the way this doctor spoke and looked at me. I guess she was not happy that I refused my daughter to have more x-rays. I even had the treatment plan with her records. It was very clear what she needed done. The next thing that she said was even more surprising and disappointing. She told me that she needs to refer me to a pediatric dentistry because she does not treat kids, because they need to be sedated or have gas. Really? So why the heck did you schedule my appointment then? To charge my insurance for cleaning and x-rays and to send me away? I asked her what are we doing there then, and she said so she can have her teeth clean! She just had cleaning and everything done the week before! All she needed was treatment as I had explained to the front desk. So, the front desk does not know that the doctor does not treat 5 year old kids? Unbelievable! Total waste of my time. The worst part is that all that was brought to me in a VERY RUDE AND UNPROFESSIONAL way from the doctor. I would not have been so angry and disappointed if she did not have this ugly attitude with me. She looked at my daughter's mouth for 30 seconds and that was the exam. She was very unfriendly with her too, did not make her feel comfortable at all, probably forgot the fact that she was just a scared 5 year old sitting on her chair not an adult. I chose this practice based on the reviews, but honestly, I cannot believe people can be happy with this doctor. Total disappointment! read more

Be prepared for passive aggressiveness. It was all fine until the day before my appointment when I received a call from a staff member who couldn't verify my insurance. Part of the process, sure no problem we're covered, let me give you the info. But of course as luck would have it, she calls after 6 pm, friday afternoon. I am commuting home, in traffic, with no access to my info. She procedes to tell me I can not bring the card with me the day of because if they can't check your insurance they cancel your appointment. Sooo basically if they can't verify getting paid, tough luck. The low rating comes from there being no opportunity to provide the information to secure my appointment, which was hard to get on a Saturday morning. Also there was no consideration expressed on behalf of my needs. However, there are too many dentists in Virginia Beach for me to be concerned. Its the principle. read more

The manager is amazing and does everything he can to resolve any issues! He is very professional and understanding.

Dr. Zahir is fantastic! I needed a lot of work done. Definitely more than your average person. For numerous personal reasons my dental care had been neglected for quite some time. I was a bit nervous my first appointment because I had previously had terrible experiences with dentists. They made me feel bad about myself and demanded huge amounts of money even though I have insurance... About 15,000.00. Dr. Zahir was kind and understanding. She came up with a realistic treatment plan and she and her staff kept a close eye on my insurance and what coverage I had to minimize costs. After everything was completed I ended up less than 2,000.00 out of pocket, a huge difference from my previous dentist. She seems like a genuinely nice person who just wants to provide a great service. She is very on top of any issue and she really listens if you have concerns or questions. Almost all of her staff is friendly and helpful as well. Susan, the office manager really stands out due to her friendliness and how efficiently she handled any issue/question/request I had. I never had to wait forever at my appointments. I always knew what was happening with my treatment and the office is clean and comfortable. There are even TVs in the exam rooms. Overall, I am so happy with my experience with Ideal Smiles and I definitely recommend them! read more

I'm switching dentists. The nurses and receptionist are very personable, but the dentist isn't. It was a very uncomfortable experience. When my deep cleaning finished I got sick and the dentist blamed it on nerves. I wasn't nervous and I felt as though it was being taken out on me. I'm editing this review to add the dentist called me twice to apologize and ask why I was leaving. I find that to be very unprofessional! read more

Everyone front the front desk to the back of at office is awesome! I recommend this Dentistry to anyone that needs dental care from adults to children! read more

The office is clean and professional. The nurses and reception are very friendly and helpful! My older son had no problem with his visit (16). Dr. Zahir is very nice and cares about her patients. I just don't feel it is an office for younger children. Younger children need more coaxing and patience and gentleness as with my 6 year old son. I will definitely go for myself and my husband's dental needs but not for my younger child. read more

I took my daughter here after we'd recently moved to the area and didn't have a current dentist established yet. She had a lot of pain and swelling from a tooth that needed to be extracted. We'd never dealt with anything like this, and I was so grateful they could see us the next day without us being prior patients. As dentists normally do she told my daughter to raise her hand if she had any pain. Shortly into the procedure she did, and the dentist told her just to hold on. I get it- maybe once you're halfway you have to keep going, but the numbing clearly hadn't helped enough and she was feeling everything. The whole thing was horrible to watch. My 10 year old child had never been hysterical at a dentist office, never been ill-behaved, or overly dramatic, but that's how they treated it. They actually told her to stop crying that she was going to scare the other patients. No comfort, no effort to help her. I took her to the bathroom to help her compose herself and she was just a mess. I had to pay a rude receptionist while my child could barely stand beside me. I was so ashamed I let some stranger do this. Her next several trips to the dentist myself or my husband had to stay in the room with her because she had been so traumatized. Bedside manner goes a long way for dental procedures and Dr. Zahir doesn't have any. read more

I absolutely LOVE this office and especially Dr. Zahir. Do not judge this office by the 1 mediocre review! I have been going here for over a year and each time I go in, I leave happy. Dr. Zahir is a dentist who goes above and beyond explaining things to you that you may not know and making sure you are comfortable the entire time. She also has an excellent staff and a beautiful office. I highly recommend her to anyone searching for an amazing, thorough, and caring dentist! read more

If you have "coupon" beware it's a scam. This review is long but details my experience. PLEASE READ!!! I went to Ideal Smiles a few months ago with a coupon for x -rays and a cleaning. The coupon said the service would be $100. Since I had not been to the dentist in quite some time and had no coverage I figured it was not a bad deal. I showed the coupon to the dental hygienist, and she said okay. After she completed the x- rays and checked my gums, she said a standard cleaning would not help and I needed a deep cleaning because of deep pockets in my gum line. I was nervous about my dental health so I agreed to the deep cleaning. I paid $250 to get two quadrants cleaned ($500 in total). They also told me I had a cavity, and the dentist could fill it for me when I returned to finish my deep cleaning. I did not feel right about this, so I went home and did research only to realize that deep cleanings are for those with signs of severe gum disease. I decided to return to get the other two quadrants cleaned for another $250 per quadrant minus $100 for the coupon. ALLL TOGETHER $900! I decided not to get the filling. Fast forward to now, I have coverage and had a regular cleaning done by another dentist. He told me my teeth were in great condition and a deep cleaning was not necessary. I have NO CAVITIES!! I was scammed and hope this review helps others in a similar situation. They preyed on me because I had no coverage. I am beyond disappointed and sadden by my experience. read more

Dr. Zahir cares about her patients. She will try to accommodate your emergency or unexpected needs while you are there, without making you reschedule. Her staff is caring and they are all gentle. The review that is on here about her being unprofessional and not understanding is totally untrue. She explains everything that she is doing until you understand what is going on, and why. I had my first root canal a few weeks ago, and it was great! No pain during or after. All of my coworkers made me nervous about how much pain I would be in...so easy and painless. Thank you! read more

I love this place! The girls up front are super nice and very professional. Dr. Zahir is very professional and always makes sure her patients are comfortable. Whenever I go she is always able to educate me if I do not know something. She and her staff are amazing!! So glad I chose this place! Thank you for making me feel better about going to the dentist. Easy and painless! read more