This place is terrible. They sold my family a USB C charging cable during a road trip that stopped…read moreworking as soon as we were a few miles outside Monroe and hasn't worked since. They never pick up their phone for me to even register a customer complaint and I'm not driving so the way back to Monroe over $16 but I will advise everyone reading this to never patronize their business, ever

On Monday August 5, 2024 at approximately 4:26pm I called Mr CJ and we spoke for exactly 11…read moreminutes. During this call I informed him who referred him and that I believed my hot water heater needed replacing and what he would charge me. He informed me he could get a cheaper heater at a well known hardware store than the parts house that referred him. He informed me it would cost $275 for him to replace the hot water heater. He said he would be there in the morning. Shortly after 11am on August 6, 2024 Mr. CJ and one of his employees arrived at my home and stayed stopped on the road for several minutes until I walked outside and asked if I could help them. He asked if I was the one who needed a water heater replaced, I said yes, come on. Mr CJ and his employee followed me through the rear gate and I showed them where the access panel was to my hot water heater. During this time Mr CJ employee lit a cigarette and Mr CJ saq there was no water in the drain pain. No leak... He and I spoke about what could be wrong if the tank wasn't leaking water. He asked the issues I was struggling with and once his employee (who had walked back to the truck to get a hose to prepare to drain the tank) was back and done with his cigarette they entered my home and I led them to my breaker box. It was then said the breaker was bad because immediately on resetting the breaker, it tripped back, but when held in position, the tank began trying to heat and hot water was coming out of the kitchen sink. Less than an hour later (and after a 30 minute to and from trip drive into town for a breaker) my hot water heater was "fixed" for a $275 plus the part of the breaker. $298.18 is what I was charged for less than an hour. Upon my waking on August 7, 2024 the breaker for the hot water heater was tripped again. Later that day, when I had a moment, I removed the upper and lower access panels to the water heater. The lower access panel had extreme corrosion that had been there for some time. It was also full of water, to the edge of the lower panel of the water heater. It also appeared that the wires had sparked at some point because the insulation was charred in a few spots. The level of corrosion that was on the elements and thermostat did not happen overnight. The water had access to them for some time. I contacted Mr CJ via text and explained what I'd found, and sent photos, and asked him to come complete the job he'd been paid to do. I alerted him to my beliefs that if he'd properly diagnosed the issue the first time, there would be no need for a second service call fee. He responded if he were to send his guys out again, there would be another service call fee ($275 according to the invoice I got the day before) because he did his job, there was no prior leak, and i had hot water when he left, and any time he goes out, he gets paid a service call fee. At that point, I chose to not try to communicate any further, it was clear he was unwilling to finish the job he was originally called out to complete and PAID FOR.

They will rip you off and take advantage of you and lie to your face! They don't guarantee their…read morework either , if you have a problem the next day they charge you full price again!! DO NOT USE