If I could give 5+ stars, I would! Jonathan traveled to my…read moredad's home and was able to fix his 4 clocks. He was prompt and courteous and an absolute gem! My dad's clocks stopped working over the past 2 years and he is now 81 so didn't have the capacity to fix or find help. I found Franklin Clock Shop and it was just what we needed. Now the "clock parade" as I affectionately called it when all the clocks start chiming rings again! THANK YOU!!!

Fixed a very important clock for me. Helpful and reasonably…read morepriced Thank you. Nice staff

Matt and Mike where both Patient and thorough. It's really the people that make the difference. All…read moreof the staff are incredibly kind and talented at their craft. The combination of staff expertise and kindness's along with the over all quality makes shopping here a perfect experience.

I was so impressed with the professionalism and dedication of Wilson & Sons Jewelers last summer…read morewhen I traded in a gold watch and purchased my Tudor Black Bay S&G that I returned recently to purchase my first Rolex Date Just. Matt and his staff couldn't be more professional and made the experience very pleasant and rewarding. Just today I went back to have my Rolex adjusted and although I asked to purchase a extra link, the sales representative said I didn't need one and had the watch adjusted to fit perfectly without any extra costs. This type of business practice and customer service is the reason Wilson & Sons will continue to have my business. Thank you.

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

We had that feeling--you know, the one you sometimes get, that you've forgotten something…read moreimportant... Oh my god--the rings! Our wedding was in two weeks. Gregg and Beata saw us right away and rushed things on their end--while never making us feel rushed--resulting in two well-fitted rings we adore, in plenty of time to exchange them at the ceremony. The pricing was good. Gregg also provided free of charge an appraisal for our insurance company, and an invitation to come back and have the rings cleaned any time, gratis.

Brought 3 watches in for battery replacement 2 of which were fixed on the spot and the 3rd (a…read moreG-Shock) was told might take a day or two. Reasonably priced and courteous staff

We are long time customers of Twin Jewelers. Recently, I went in to have a ring redone that…read morebelonged to my mom and grandmother plus my engagement ring. Evan and his staff went out of their way to do over the ring for me. It took multiple fittings to get the size right, as I have a large knuckle due to arthritis. Yet, Evan took his time and was very patient with me. It came out beautiful and happy with way it looks. Second time I had jewelry redone by Evan and always get compliments on it. Staff very friendly and accommodating. Worth the trip to go to this local neighborhood store as they have nice pieces of jewelry and do good repair work. Please disregard previous review as posted in error and not true.

I really held back from writing a bad review, but after everything I went through, I feel like I…read morehave to share my experience. I bought a gold chain from this jeweler, and within six months it broke on me more than five times. Every time, I brought it back to the same place that sold it to me. At first they repaired it, but then they started charging me and blaming me for the chain breaking--even when it snapped in the same or similar spots. When I asked about swapping it for a different chain, the owner offered to buy it back for less than half of what I paid, using the repairs they did as the excuse. Not only did they refuse to continue repairing it, they tried to convince me it was my fault and expected me to pay for every fix. They didn't offer a replacement, a fair solution, or even take accountability for selling a faulty chain. The last time I went in, the chain had just broken again and only needed a simple solder. I was quoted over $40. I walked out disappointed. I really thought this was an honest, trustworthy place, but instead I felt misled and taken advantage of. Since then, I found a new jeweler, inside a furniture store in Getty Square, of all places and they repaired my chain once. It's been at least six months and it hasn't broken again. The whole situation still bothers me enough that I finally decided to write this review. My experience was genuinely terrible, and I don't want anyone else going through the same thing.

Paul fixed a fifty year old clock which was missing the minute hand. He gave us three options for…read morethe hands and once we chose it was ready in minutes. Knows what he is doing.

I am out-of-State, (NH) and UPS's my Seiko Model QXM116BRH Melodies in Motion Wall Clock to Paul G…read more on August 15th, received by him on 8/20/2025. It has now been over two months, and he will not answer my emails, texts, and phone calls to give me an update and price for repairs, etc. I now have no confidence in this person and feel as though I have been Scammed. I feel as though he might have sold my clock and will not answer my inquires. My disadvantage is living out of State but I did have a credible recommendation from a Seiko Company to contact this person for repairs. I would never recommend this Company to anyone for clocks or clock repairs. Patricia Hanley 65 Fordway Ext, Unit 1-204 Derry, NH 03038

It's a pleasure to give Holsten's a five star review. Gary and his team are professional, honest…read moreand trustworthy. It's never a hard sell. The opinions they express are sincere and you're never getting upsold. You feel like you're dealing with family.

The staff at Holsten Jewelers is excellent. They are thoughtful and talented. They listen to what…read moreyou want and offer excellent service. I have made several purchases, and have had a number of precious items restored to their original beauty. Gary is a wonderful person and I don't hesitate to bring my jewelry needs to Holsten Jewelers.

Brought my necklace to Crosby Jewelers for repair. My previous jeweler botched my necklace with an…read moreattempt to combine two necklaces in one. I hated the way it looked and Crosby jewelers did an EXCELLENT job. The owner was honest, pleasant, and gave me an awesome price for the work that was done. Highly recommend. All work done on premises so quick turnaround! You can't go wrong. Do not go to MG Miller jewelers on Crosby... go to Crosby Jewelers (literally walking distance from one another!)

They're charging $200 a gram, not at all worth it when gold value fluctuates. My fiancé went in…read morehere to get me a chain to go with a Virgin Mary pendant he'd gotten me in the city, guy charged him 1400 for a BABY rope chain. 17 inches, around 6 grams. He was just excited to surprise me and took the price, but I wouldn't have let him had I been there. I'd return it if I could because he paid cash but, not possible. Wouldn't recommend this place.

Great business; helpful staff, wonderful showroom…read more I was trying to buy an engagement ring a few days before leaving for Europe. Tony and Louisa are such great people; they showed us several options, and made us reasonable offers. Come here and pick out something special!

Tony and Luisa were great in getting the right wedding bands for us. I got my fiancees' engagement…read morering there, and she couldn't have been more ecstatic about it. When it came time to get bands we went back to New Rochelle, and were not disappointed. My wife's wedding band needed to fit under her engagement ring, and I had a unique band design. Luisa worked with us to get the perfect rings at great prices. We both got compliments on them. Recommend them whole heartedly. (Photo is of our rings by our photographer).

This is a classy, full service jewelry store. Every single person - from staff, security and of…read morecourse the owners Chris & Michelle - are outstanding. They helped me way above & beyond with an insurance issue replacing my lost item, and were incredibly gracious, communicative throughout the entire process. Zoe was such a good consultant. The shop itself is just lovely. I feel like this is turning into a monologue but there are so many things to say! I'll try to wrap this up! Off street parking Feels welcoming & comfortable Cute little dog who is often there Right off of 87 and directly on Central Park Ave This post doesn't do it justice. If u want something new for urself or as a gift, look no further -- they have a MASSIVE array of "ice" I. Many many displays! Chris designs things to ur liking if for some weird reason u can't just point at something in the cases. Or maybe he designs all of thm(?) FAMILY OWNED BUSINESS THEY MAKE U FEEL LIKE FAMILY!!!! Hopefully I win powerball and can go back there all the time. Could not more highly recommend!!!! Thank u Chris and Michelle xo Sara-Kate J

I would absolutely not recommend this place. I came to this store today, June 23, 2026, at around 3…read morep.m. because I needed jewelry repair. When we arrived at the store, the initial experience was normal and professional with the First Lady that greeted us.(Unfortunately, I can't remember her name; she was professional.) I needed my 1ct platinum engagement ring, 1ct platinum wedding band, and a gold bracelet repaired. We received a cost estimate for repair, and we agreed on the repairs. We got a receipt with the jewelry breakdown, and I noticed that the engagement ring had no GIA serial number listed; my diamond is GIA certified . So I asked for the GIA serial number to be listed on the receipt for security on both my end and the store's end. Michelle proceeded to involve herself when I asked the store associate to please include the diamond GIA inscription number. Michelle asked me why I needed that included and got offended that I even asked and proceeded to tell me that they are a reputable company for over 20 years. I told her I just need it so when I pick up my ring, I'm certain it's the same one I dropped off. (This should be standard in all jewelry stores.) She then grabbed my ring and dropped it and became very aggravated with me. She claimed she couldn't even see the inscription because it was small. Her brother, Chris, told her what loop magnification to use, and she told me to look at it myself, and they would write it. Michelle, I can't believe you have been in business for 20 years and you don't know how to use a basic loop. Shame. I was made to feel like my 1ct was insignificant and small to see the inscription. After that bad experience paired with Michelle's attitude , I requested to cancel the repair. Michelle asked me why I felt like I needed to cancel only because of the inscription. I said it was for my comfort, and I no longer felt comfortable. I received all my jewelry back and left the store. I feel like it's important to post about my experience in this establishment because I still don't understand what I did wrong to be treated differently. Microscopic verification is a must. I should not have to request this!!! Michelle needs to look deep within herself and ask herself why she felt the need to treat a customer the way she treated me today. My 1ct might be insignificant to you, but to me, it means the world. do better.