They closed without warning, and when you call the customer service line they informed me they found out the same day and they just send you back to the main line which tells you what you already know, in that the business has been purchased by Elase, and then a vague "stay tuned". I had an appointment on the Monday and Thursday after they sold, no one warned me, sent me a cancellation or anything else, so I'm just stuck here hoping I get my money back or an appointment under this new business. This is NOT how you treat paying customers and patients read more

They charged me using my entire loan amount and I never received service nor did I ever entered into the office. Fraudulent charged. Then they close less than a month later read more

Unless Ideal Image offers me a FREE session of Botox, commensurate to my expected visit, I will NOT be going back! They were dishonest in their pricing, and TOTALLY changed the price when I got there! I made an appointment with an Ideal Image employee by phone as per their rules. After over an HOUR on the phone, I was quoted a price of $124 for 13 units, by Tara, which included my Allē rewards and another $20 reduction. ALL of this was/is in writing!! (Attached below!). I didn't feel comfortable leaving my Debit Card of file, because I didn't know when I could come back and I had been robbed by several other companies when I had done this previously. I went ahead and supplied my Debit Card with Ideal Image and put money into the account. I was told everything was paid and good to go! I was very excited about my visit! They said it was their policy to charge you up front in case of a no show and I had hesitantly complied. I arrived and to my dismay, there was no available handicap parking and the only place I could walk from to their store was a 10 minute slot. The younger girls were not accommodating or sympathetic to my situation (a broken vertebra) and when I asked where may I park they nonchalantly said "over behind the grocery store" that was significantly too far for me to ambulate. They finally agreed to watch my car.. however I didn't realize I'd be there for over 30 minutes as they were disputing my bill in writing from "a Tara!" When I was in a very uncomfortable chair, with my back aching, the assistant kept leaving and everything seemed to take forever. Finally I said "I think I'll add 2 more units.; that will be then a total of $150 ($13 pu). The assistant left AGAIN and came back 10 MINUTES later and said "oh your previous transaction was cancelled and it will NOW be $144 for just $13 units! We can't offer you the discount our employee Tara gave you!" I was in SHOCK as I had the QUOTE IN WRITING!!! I said "HERE is the quote IN WRITING and it CLEARLY states $124 for 13 UNITS!" As a neurologist on temporary Sabbatical, and a military officer-Persian Gulf War, I have ZERO tolerance for shady people, employees that quote NEW, INCREASED PRICES once you're THERE, and dishonest practices!!! After spending my only free Saturday getting ready and driving 1 HOUR round trip, I turned on my heels and marched out. I drove 52 minutes at 90 degrees in heavy traffic from another town! Ideal Image can give me compensation for the $124, or I will be billing them for my time as a physician, as well as reporting them to the BBB for dishonest pricing and price gouging. As a lesson in morality and ethics, especially business ethics, THIS, is what happens to greedy people and dishonest business practices. read more

Ideal Image Raleigh - My quote from Ideal Image employee - Laser Hair Removal Near Me - Raleigh, North Carolina

I saw Tatiana today for one syringe of filler for my lips. She was fabulous! Very professional but also pleasant and personable!

I had a great experience when I first walked in the clinic. Haley at the desk was very friendly when I checked in and Evan did a wonderful job with my session. I would highly recommend the Raleigh clinic to everyone. read more

After spending almost $2k for my first filler service... I'm highly disappointed. I was sold 1 unit in each cheek even though I explained my expectations after losing weight left me with sunken eyes and cheeks. I explained my expectations were to fill these areas to look more youthful. I showed before and afters I found online to show my expectations and was recommended this service. It was a waste of money and time, I don't recommend this company for filler unless you're looking for no results and bruising. read more

Don't go to this place. They are terrible. Hypopigmentation will haunt me the rest of my days because of Ideal Image's BBL treatment. Then their customer 'care' people will just tell you repeatedly "I wish there was more we could do..." and tell you over and over that you signed a consent form and so the fact that your face now looks like a reverse dalmatian, permanently, is how it is. Save yourself money and the pain of being forever disfigured by avoiding Ideal Image altogether. I wish I had!! If a place says they're going to make your skin look better and fix discoloration...but then they exacerbate the problem ridiculously...and keep your money...and then remind you that you signed a consent form...Idk, it sounds like an abusive relationship or something. I'm posting this because I just had another talk with their customer service people today and they were equally as unhelpful as they've always been. I told them I was looking into having permanent makeup tattooed on my face in the hypopigmented spots - "I wish there's more that we could do..." was the line they kept repeating. *If a personal injury attorney out there reads this and feels like I have a case, you should see my skin before I get it tatted up. It looks awful and has now for 2 years...Their before and after photos will show what I'm talking about. Manager: don't give me a way to get in touch if they're just going to tell me the same lines they did today. read more

i love the staff& nurses& im pretty satisfied with my hair removal but i came for my 1st touch up today after finishing my package's contract, and they have raised the prices for touch ups!! ideal image is money hungry and it's insane of how much they have raised their prices. when i got the package, i was told touch up prices for my package were $100. they are now $268!!! very disappointed. read more

I've been going to the place of business for several months and I have had many great experiences. They are removing the hair from my chain and it's barely growing in now. read more

I signed up for laser hair removal- clearly the salespeople and the actual office are never on one accord! I had trouble scheduling my first appointment and once I requested a full refund (it was during the cancellation period) they quickly had availability. For my second appointment, there were issues also! I confirmed my appointment and today I get a call saying they need to switch it and each and every time they try to send me to the Durham establishment!! When I purchased the package I stated the Raleigh office was more convenient and closer for me at the time. When you have an issue with them cancelling your appointment they immediately become the victim. Mind you my appointments are only once every 6-8 weeks and they can't even seem to do that! I do not feel welcome nor do I feel that they will ever uphold their end of the contract! I am told the Raleigh office is a lot busier than the Durham office. I spoke clearly about what I needed from the beginning and all they have done is play games. It is a waste of money and I would not do business with Ideal Image again. read more

Ideal Image ruined my skin. Getting in for an appointment was a huge headache, but that's so unimportant compared to the skin on my face becoming hypopigmented / permanently damaged. I had 1 appointment with them and was treated with IPL. The second time I came in and they took my photos and compared them to the ones from my 1st appointment. They then informed me that they could not treat me again because the uneven skin tone that they were supposed to be helping to fix had actually become much worse. They showed me my photos side by side and they were correct - there were white spots on my face that I'd never seen before! The kicker is that I had laser eye surgery between my 1st and 2nd Ideal Image appointments, so at the second appointment I went in assuming that my skin splotchiness had always been really bad but that my eyes were only now seeing it clearly. What I did not realize was that my skin looked MUCH better before the first Ideal Image appointment. The woman who was going to do the treatment informed me that I should reach out to Ideal Image for a full refund and she apologized for the inconvenience. She also suggested that I may have Vitiligo, and that perhaps the laser had really aggravated what had been a mild case prior to the 1st treatment (?). No one has ever suggested this before, and I know someone with Vitiligo - I don't think that's what it is. But it looks terrible. My face skin has been this way ever since. It is very upsetting to be a man who puts on makeup whenever he goes in public. Oh, also, I did reach out for that refund. Ideal Image informed me that it would not be a full refund - they were keeping $500 since I'd been treated 1x. I was livid and have been ever since, whenever I think about it. I refused the refund entirely because the idea that I paid money for them to ruin my face is so absurd. Honestly, it has taken me a couple of years to write this review because I get upset about the entire experience. Earlier this evening Vitiligo Covering Makeup arrived, which I'm supposed to wear for 8 hours on the spots before washing my face to ensure it stays for a few days. For that reason, I won't be taking any photos. At least not tonight...but once the make-up wears off maybe I'll update this post. Oh yeah, did I mention I'm a therapist? I used to love seeing clients in the office, but now prefer zoom because of my f'ed up face. That is why I'd strongly advise anyone and everyone to avoid Ideal Image. I won't ever be able to forget them, as hypopigmentation is fairly untreatable. But you don't have to pay $ for a terrible experience! So don't! Thanks for letting me over-share :) read more

SCAM!!!!! Everyone was pleasant, BUT.....I felt rushed during my consultation and the questions I was asked were great and understandably standard, but I didn't feel as though I was catered to as a unique client. High pressures sales tactics. It Felt like a very cookie cutter process. The consultant ("penny", north hills location) did not reach out to me the next day so I could make a payment over the phone (despite me emailing and calling her as she instructed me to do) so I will be taking my business elsewhere. after reading several Google and yelp reviews though, I am happy I didn't give any of my money to them because they are way over priced and are basically scamming you and provide zero refunds if you change your mind. Glad I dodged that bullet! Go to a smaller and more reputable business instead. There are over 600 Better Business Bureau complaints filed in under a year with this company. BEWARE! read more

They are just focused on money. Okay... but it's one thing where you have a consultation over zoom with a "knowledgeable esthetician" who confirms both the work/services that can be done for me and takes payment out.. Once we went in for the service we were told it couldn't be done for health reasonings. They had already took 2700 for two services. And it ended up being a waste of time and now are waiting for money back. There are great spas, and cosmetic surgeons in Cary, and I will never go back on my word again. Please check out the Cary area, they are fabulous. read more

I love this place. The results are amazing and the staff are very courteous. Makayla did an excellent job with the laser services provided. E.A. read more

I'm DONE! I was finally able to figure out they OVER DILUTE THEIR BOTOX. Lesson learned! You get what you pay for. There's a reason their botox is cheap. Edited to respond to the blanket typical reply. You don't even know who I am to reply nor would you even take the time to. I'm good, I don't need you to reach out. I gave you all waaay more chances than I'd normally give anybody. It's clear from BBB, the thousands of negative testimonies and reviews online that Ideal Image does not practice with good ethics or integrity. I will never patron this business again and I urge others to use caution with this business. read more

I'm unsure why my experience is so much different than the reviews. I have gone to both the Raleigh and Durham locations and they have always been fantastic. For Botox - both ladies I have worked with were extremely friendly and recommended less than I was previously getting at another med spa. They were super attentive to the locations and listening to the spots I usually had trouble with. For laser hair, I missed my first appt and they called and removed the no show fee then quickly rescheduled. I had the same woman for both the Botox and the laser hair here, and she was fantastic for the laser hair as well. She explained the process, showed me things along the way and made a Brazilian as comfortable as it could be. The app is user friendly and they have amazing prices. Again, I'm not sure why my experience seems to be different than all the other reviews but they've been great read more

SCAM alert!!! They get you to buy some package and then you can NEVER get a hold of any person to get anything scheduled. I am reporting them to the BBB and filing with my bank for fraud. read more

I have NEVER in my life spent so much money on something to have such HORRIBLE customer service. It's as if none of them are in communication with each other. I have set up appointments 2 to 3 months prior of my visit just for me to show up and then be canceled without any emails, texts, or phone calls. When my last session here is done I will not be using them again and I recommend anyone not to use them either. WAY too overpriced for the type of service they give you. As for the laser itself it's really good for the first couple months but once you do that first shave after then the hair starts to grow back pretty quickly. read more

At first it was good, now out of no where my appointment got canceled 3 times since may! And I tried to get a refund for the remaining balance of my treatment that were already paid off and they want to tell me I can't because I already did 6 treatments mines u my treatment was supposed to be done in the end of September!!! And supposedly I had life time guarantee so if my hair grows back I can go and get it laser off for free that sh!t was a lie they said no it's no guarantee on that. I'm so pissed off with this place and or company that if it was possible to sue I would've read more

I've gotta just give it up to the company for having an absolute AMAZING virtual consultant aesthetician consultant! Denise Milanette has made this new experience for me something out of the books! I was very afraid at first, but she is very informative and educates you on every aspect when it comes to all the procedures at ideal image. I thought it was the company itself who holds themselves as she does; however, i was absolutely wrong! I spoke to someone at the call center, and they were just so rude the moment i got on the line. She transferred me to another consultant and I'm not even going to talk about what she said to me! I just want to say if anyone comes to ideal image, speak with Denise! She is the face of the company in all honesty. She will answer all of your questions with kindness and eager to be there for you every step of the way! If you run into anybody who makes you raise a brow,forget them & just ask to speak with Denise. She works for both clinics so she can help you at either location!! read more

This place is terrible. They take your $ for a subscription and say that you have to use it in a certain timeframe and then there is never an open appointment for months. You have a long wait to get through on the phone and then they can never help you. This is a scam. read more

If I could give this company negative 100, I would!! This company is a scam! I paid $2900+ for services. They canceled on me. I asked for a refund and they said that they WILL NOT GIVE ME ARE REFUND!!! Customer service and corporate are ignorant and dismissive to the clients. I received NO SERVICES. So, who did my money go to? Where did it go for me not to receive my refund? It be my priority to blast this company on every platform! Just wrong. read more

Absolutely horrible place to do business with. I signed up to have laser hair removal and was mostly done with my treatment except for 3 sessions which I scheduled in time for my wedding. Of course those sessions were cancelled due to covid. I've reached out to their front desk and area manager Michele T-E regarding my remaining appointments that were cancelled due to covid that were booked prior to that. Her response was that "I missed out on exercise classes I paid for that were expensive." This place will clearly sell you anything, have you pay for your services upfront and then back out from holding up their end of the deal. And from the TONS of negative reviews I've seen from Ideal all over the country, unfortunately I am not the only one. I was also supposed to hear back from Michele - but never did. Maybe she was in one of her expensive exercise classes she paid for. I would highly suggest that no one goes here. Book through a smaller business that actually cares about their customers and their reputation. Ideal Image doesn't, since they get their money upfront and will just scam the next person first chance. read more

Major scam as everyone else is saying. They get you bought in, and when you go to schedule appointments they never have openings. Go anywhere but here. read more

Be prepared to get scammed. I have talked to many other people who got services here like myself and were lied to. If I could give zero stars I would for sure. read more

Very Bad business practice. 1. They take your money first before clearing your medical review. 2. They promise to reimburse, return your money, and it is almost 30 days and NO MONEY HAS BEEN REIMBURSED IN MY CREDIT CARD. 3. Your medical history is being reviewed via SKYPE , IN FLORIDA by an overly stressed Nurse Practitioner. 4. The staff in the clinics seems to be not that well trained with the proper procedure of the ANATOMY AND PHYSIOLOGY OF THE HUMAN BODY, which makes a huge risk for the client. read more

I've already provided my name and information and filled out a survey and haven't heard a word from the Ideal Image team. This canned response is to save face on Yelp. Honestly, your team has had a chance to make this right over and over and over and based on the rest of these reviews, I'm not just a silly, angry customer who is making things up. Ideal Image in North Hills has a proven track record of taking payments and treating people like trash. And seriously, get your guy at the front some training on how to be half way nice to people. read more

Please don't come here. It's difficult to schedule and the staff are rude. Once you pay for the contract, there is no customer service. Go anywhere else in Raleigh read more

I'm currently a travel nurse and I usually get serviced at their Florida location. I got an early appointment. Thee stafft was super friendly. I had no issue. Based on the reviews I read I was really nervous about coming to this location as it was the closest one to where I was staying at. I drove over an hour. The location in Florida for was about the same driving distance so I didn't mind. Reading the reviews and me very nervous like I said, but to be honest, my experience here was a good one I never had any problems. Everyone was super nice and friendly.I would definitely recommend. I had no issues about booking an appointment or getting transferred from Florida to this location. read more

Really nice staff. They had called to cancel my appointment last minute due to a tornado warning, but were able to squeeze me in, and even offered a discount due to the inconvenience. read more

Ideal Image Raleigh - Laser Hair Removal Near Me - Raleigh, North Carolina

The worst way of dealing with current customers in this pandemic. They are tying to schedule consulting service for new services while not taking phone calls of current customers to make appointments even when their location states open. All this while they have no issues deducting money from my account monthly for the service I am not being provided. read more

They ARE SCAMMERS!!! Do not pay them. They will refuse to service you and won't give you a refund!! They will act like it's your fault!!!

I would give 0 stars if I could I was interested in laser hair removal and had a zoom meeting. The rep I had explained the services and then asked to check my credit to see if I apply to their offers. What I thought was just a credit check turned into her basically having me sign a loan through ally. I then called the rep for ally to cancel because I had buyer's remorse and did not want this to effect my credit score. I get another call from them asking why I had done this, so I explained that I no longer wanted to do business with them. She told me that the contract I signed was "legally binding" and I still had to pay the full amount or take out a loan through ally. I was not provided a copy of the contract nor was it explained in the meeting that it was legally binding or non refundable. I was cornered again to sign an upfront fee amount before services. I still have not gone to a single appointment and I do not want to go. I want to cancel my appointment and get a refund because I have not had any services with them. I got a call back from customer service explaining the situation and they refused to give me a refund because "I signed the contract." I admit I made a mistake in not reading through carefully, and I also admit that I do not want services with these people which should be understood but they only care about taking your money. STAY AWAY read more

I am only leaving them a star because you have to in order to leave a review at all! I have been dealing with these thieves since Feb. 2019! I paid them $6000 for laser hair removal and have only been able to ever get an appointment for 3 treatments. They don't return calls, emails...nothing! I even called their corporate number in October 2020, received a case number and was told I would be called back within 48 hours! I have heard NOTHING! I am filing a case with the Attorney General, BBB, and a legal case! I am disgusted! Don't believe the happy reviews...those people haven't been trying to schedule long enough! I just want my hard-earned money back since I can't get a damn phone call after two years!!! read more

This is my second time coming here for laser hair removal and it has really gone downhill in the last few years. They have you pay for all the treatments up front with the agreement they will provide sessions every 6-8 weeks, and then tell you they can't schedule you for another 4 months. This does not give me the confidence that my treatments are going to work as intended. They cancelled my appointment the day before I was scheduled, were EXTREMELY rude on the phone and talking over me, and made it seem like I was the unreasonable one. Somehow they only have one person that can perform a service I paid over $2000 for and if that person is out then tough luck. It's somehow now my responsibility to reschedule my appointment that they cancelled. What is going on? read more

I booked full face and underarms laser removal with them and my loan application was accepted but since they were booked out of appointments for over a month, they said they would have to re-do the loan on the day I'm visiting. So I make it to my appointment and the full face laser treatment was only the lower half of my face and neck - apparently nose and forehead doesn't count under face and need to get a added on package for additional $1600 and I called my loan provider to ask regarding the payment start date and they said they haven't received any loan application? So ideal image went ahead and did my procedure without an active payment and now I'm supposed to pay them $500 for one setting ? Could you help me make sense of the customer service? On the day I went to my appointment I asked them if everything's taken care of and I was told yes? Over priced and would not recommend, please take your business to Milan - they actually care about you and provide the best service. read more

I can only imagine how popular ideal image has been since Covid and masks can cover things up. Sheila, Alaina, and Kim are always helpful and Mary my injector is lovely! Thank you for taking care of me ladies! read more

I did 4 laser hair removal treatments there and everything is going great so far! I don't even need to shave anymore. It's great!! Nurse MARY was the best! She talked to me the whole time and she got some spots that it were been missed. read more

Absolutely horrible with the way they treat people. Unprofessional is putting it nicely. I am aware we are going through a pandemic but considering they have had over 600 claims filed against them with the BBB in the last 12 months, this is most likely the norm for them. They can't keep up with the scheduling, they overcharge and refuse to give your money back even if they can't provide you with the service you paid for! The place needs to be shut down. read more

DO NOT GO HERE.!.!.! Total scam and they don't actually care about clients or there needs. They do not work with you and they only care about money. Which is why the probably have a three rating. read more