I've never written a negative review before, but I feel I need to share my experience to help others make an informed decision. I paid $7,500 for a full-body laser package after being reassured 8 sessions would work for my skin tone & hair color. Midway through when I still assumed Ideal Image would guarantee results, I referred my sister-in-law. She was quoted $13,000 for the exact same package, but when she hesitated, they dropped it to under $4,000. In appreciation for my referral, they refused to offer me a price adjustment to match what she paid or even additional sessions. Despite following all instructions, I saw limited results. Management only offered one extra session & refused to do more, even though I hadn't achieved the promised outcome. On top of that, their "lifetime guarantee" was misleading. I thought it meant they'd treat me fully before moving to discounted touch-ups. Instead, they told me I'd have to pay more even though my original results weren't complete. And now their touch-up prices have increased significantly, making it impractical. This review is not a reflection on the technicians - they were kind, professional, & clearly just doing their jobs. My issue is entirely with management & corporate practices, which I found misleading & unethical. I would not recommend this business to anyone. read more

I should have known better when I asked if at my 2 week return visit, if I was not happy and thought I needed area's of my forehead redone, is that something they do. The attendant stated if I wanted area's redone I would have to pay. So what kind of guarantee is thar? I had been going to a higher price spa prior but decided to try Ideal Image, not only did it end up costing me the same amount the results were terrible....Don't waste your money... read more

Less than 1 star. First appointment and I waited over 30 minutes to be seen. Will never go back.

My review is about Ideal Image in general, I just happened to visit Boca. If you are considering the membership, DO NOT purchase! I was suckered in to buying it for $250 by a sales person (she was not specific to Boca). - She promised me a free treatment, and we discussed that I wanted the skin tightening on my "double chin" area. She said "No problem!" but when I arrived for treatment, I was told I couldn't have that area treated, I had to have around the mouth instead - I was told for the year of membership, Botox was $8.90 per unit. After a a couple of visits, I was told it was $10 unless I purchased a large amount (100 units, I think) in advance - I tried to cancel the membership renewal online and with the app, and was not able to. I waited for my as promised notice of renewal, but instead I got a charge $299 to my credit card (an increase of $49, and their contract actually still said $250) - They would only refund my money if I gave them $20, which I refused to do. I tried to dispute with credit card, but I lost the case. Ideal Image now has $299 of my money - I decide to book a filler appointment using the membership, and I was told that while I do have a membership, I didn't pay so they can't book anything So to sum it up, they have $299 of my money and I cam't book a service. Again, STAY AWAY FROM THIS MEMBERSHIP!!!!!! read more

Ideal Image Boca Raton - Laser Hair Removal Near Me - Boca Raton, Florida

I have been coming here for almost a year now, my laser hair sessions end in Dec 22 and the experience has been great. Obviously there's some pain involved but the girls are always so great. They will slow down if you need them, or apply pressure to any area if it's sensitive to help it feel better. They are always super friendly and will chat with whilst doing the session. The sessions are pretty quick and you are in and out! The only thing I would "complain" about is that there are so many girls there, I barely ever get the same girl twice. I asked a couple times for the same girl for my next appt and twice I was told that the girls travel to other locations so they wouldn't be there again next time, and then the one time I got a girl twice and I really liked her, she was being transferred to another location, lol. But they are all great so that's not really an issue! read more

If you have tan skin and want to sign up for the laser IPL don't waste your time because this store does not have the machine for you. Do not pay before your service because you will have the hardest time getting your money back . When I requested a refund because after getting prequalified it was determined my tan skin was too dark . This company had the nerve to tell me they were charging me $100 from the $275 service for administrative work. I did end up receiving the full refund but it wasn't easy. Buyer Beware! read more

STAY AWAY!!!!!! If I could post 0 stars I would- this place is seriously criminal.. they charge an insane amount for services, I got misinformation about my package multiple times and had to keep calling corporats. and i was charged almost $200/month for laser hair removal for the last 2 months and they wouldnt schedule me for services because I didn't come in within the allotted time (that I was not told about!) so I literally paid $400 for 2 months for nothing. To top it off- they charged me $250 after my package was done for a lifetime membership I did not want- and THEN they would only refund $230 because there was a $20 fee. Do yourself a favor and avoid like the plague. read more

You know I loved coming here. The treatments work great but it sucks when you don't get what you pay for. I've paid for several different treatments and due to the pandemic I missed out in several sessions and customer service is just like "well we reopened". Sure that's great but I have a young child at home and I'm not interested in taking the risk. Contracts should be fluid during this global pandemic. I had no idea my contract even had an expiration date until I tried to make an appointment. I'll be taking my business somewhere else. read more

Shady, shady, shady. Stay away! Same as other customers. I purchased a service during the pandemic and couldn't get them done due to a surprise pregnancy. I asked them if they could pause my account so that I could get serviced after giving birth and they agreed. Then after trying to make an appointment for what I purchased I was told it expired and that prices went up. On top of it, they tried charging me a membership fee on an old card for this year that I never okayed. Called them for my money back because I don't like how they do business and they refused. Take your money somewhere where they actually care about their customers. read more

Ok let's start with the fact that you're here to read about it before you go do it! Obviously you want to find out other people experience this and that, ok, we'll just try it once and you'll see the results will be amazing it's so amazing I want to pay for my sisters and my brother and my mom so they can see how great this is, I never want to go back to razors, shaving cream, none of those things, Oh and comparing with other machine in laser you also have to think about that, just because it's cheaper there is because some place don't have professional service with high quality laser machine. I tried those other laser places too even thought it was cheap it wasn't working until I tried the Ideal Image which has better real people and high quality machines. Also, I'm my opinion, It's not about how you look like, people always goes for that but to me I'm more about time-taking and feeling comfortable and this is definitely the best gift I have given myself! Thanks to Ideal image laser, I never have to spend time or money anymore shaving and feeling those stupid rash in the summer under there if you know what I mean! I used to shave every two days!! Now I don't even shave AT ALL!!! I'm so happy My husband is definitely the happiest lmao who doesn't love a baby soft skin smooth coochy lmao anyways GO for it! Honestly speaking It is a bit of a pain later on because the machine gets stronger it's getting the big bud follicles deep in there, so just don't be afraid just put on more cream, I feel if you compare the wax pain every week-, razors burns, and even hair removal cream rashes to laser; you wanna get laser treatment instead. The pain it's only one time a month or two months but remember there's numbing cream so batter yourself up like syrup on the pancakes and you won't feel pain, at all and yes your skin gets a bit red but it's normal put on aloe Vera, the red it's gone in 5min. If you don't put your cream in the right way, The pain it's like your plugging your eyebrows that type of pain ain't that bad if you think about it While you're there remember to think like this, "it's just fine, I'm going to be much more comfortable and to some, I'm going to look beautiful in my bikini, and I'm not going to waste time shaving every two-3 days a week, so it worth it!!!" I, which been almost a whole year without shaving, only shave right before the laser treatment so they can see the follicles, the machine doesn't see blonde hair. My hair was thick black on some area was blonde! I wish I can give this gift to all the people I love, 100 percent guarantee that you won't go back after doing it, you're going to love it !!! Anyways the place I go to is in Boca but they have other locations, and you can always call for any questions you have and they'll help you get the cream for the next pain and guide you and you get a gift box packaged delivered to your place. However the best pasty of this whole journey I have been it's that my life has gotten a lot easier because of it, so don't think about it twice, try it once and you'll see, if you have any questions call me I do not know work with them, I'm just a simple mother/teacher who knows what is best quality of life! And I'm not about to waste my time shaving We women have it hard but in reality Men too!! So I'm telling you from my heart, this is definitely a must try! Thanks for reading and hope this review helped you see it in a better positive ways! read more

i was so upset when getting the Botox. they used so many units cause they just shoot it anywhere. I had one eyebrow that I have a picture that was lifted and went back to Boca and was told they couldn't do anything. I went to a different company that said "absolutely that can be fixed". and it was. I had to pay 75 dollars. awful, awful, awful. I will never use this company again and I got sucked into the lifetime contract. what a big waste of money. go somewhere else. so disappointed. read more

Wow! STAY AWAY! I wish I had read these reviews before going in for my fiasco procedure. I was told that the cool sculpt would remove up to 25% of fat (and one procedure would be enough). After the recommended amount of time (4 months) I did not see a noticeable improvement (and I had been advised that one would suffice). I went in and had more pictures taken and entered an investigative case. Customer service as mentioned many times above is poor; no one would call me back. I finally was transferred to a customer relations person who tried to convince me that a noticeable difference was achieved and that they would give me a discount to do it again (and probably again and again). Walking in and just handing over a few hundred dollars and walking out with getting nothing in return. Legal scammers. read more

UPDATE: **** I went in person to address the situation. In the system my phone number is correct but seems like the receptionist wrote the incorrect phone number on a sticky note on my file, which made contacting me impossible. (I know my phone number is correct in the system because that's how the receptionist pulled up my file in person) Anyway, they told me they no longer do comped sessions. Which I understand but my contract from 5/2017 states comped sessions and although they no longer do them, they should still be honored for those older clients who have it stated in their contract and haven't finished their main sessions. I only got one comped session and as of right now the results are okay but if I need future treatments for complete hair removal (which I can see that I may need to) I'll have to pay a copay. ****** The facility is very clean and well kept. It's a welcoming environment and the NPs are all very friendly. For that I give them two stars. Due to my tan skin tone, they used the laser machine used for darker skin tones. I used the numbing cream and did notice a reduction of hair in my underarms throughout treatments. At most sessions, they'd offer to go over each underarm twice, with the stronger machine. First time on a high setting, second time over on a lower setting. I always said yes to this offer. However, I was expecting to receive FULL HAIR REMOVAL. I was told that if at the end of my sessions, there was still hair growth, I could receive a couple of sessions free of charge. At what was suppose to be my final appointment, there was still hair growth, which was evident because I was told not to shave. A photo was taken on an iPad for my file but a procedure wasn't done due to miscommunication and I had not put on the numbing cream that day (kudos to anyone who can do without!) I scheduled a new appointment. When I came to that next appointment, (I had shaved because a photo was already taken) the NP took a NEW photo and said they couldn't find the old one that was taken a week before. I found that to be odd. They said they'd submit the photo to corporate and they'll decide if I'm eligible for addition free sessions. It upset me because that meant they'd be submitting the new photos of shaved underarms rather than underarms that had full hair growth that they had taken the week before. I called two days ago to follow up on the matter, the receptionist said she had pulled my file & would call me back after a nurse had taken a look. I have not received a call back. I am absolutely NOT satisfied with the results or the fact that I may now have to pay out of pocket to complete the hair removal process. My mother received the same procedure but at the Plantation location about 8-9 years ago and her results were and still are AMAZING. For this reason, I had very high expectations but ended up disapk read more

If I could give them a zero I would. I paid $600 for 100 units of Dysport.The Dysport I received was lacking in results. Crows feet the same ... anger marks still there and forehead some improvement. I called I marked my complaint based on having had the product for years. I was asked to come in the office with the premise of making it right. They told me when I made the appointment if it was not right any touchups in two weeks would be at no charge. They had to consult with a manager when I got there so I had to leave and no correction happened. This was Christmas Eve and they could not get ahold of her. They totally wasted my time on Christmas Eve because they knew why I was coming in. They wanted to charge me an additional $200 for touchups that day.I was told I would receive a call from the manager within 24 hours ... never happened. I was told it would be fixed... never happened.I left voice mails never returned! A month later still no answer more messages and emails two months later I finally disputed the charge and a waste of $600 I lost the dispute because they fought it. Like a prior reviewer said they care nothing about their customers.This was my third time there and I cannot believe how they treated me. I will never use your service again obviously. Beware they overcharge and water down their products!!!! I am from Boca Raton and not sure why my review came up as CA. I just went to a cosmetic surgeon that charged me $270 for 100 units and the results were excellent.So you can see what a big ripoff they are!!! With Ideal Image it did not look like I had anything done.Only answer watered down solutions for them to rip you off even more then what they charge. read more

I called to make an appointment no way! The representative was clueless I wanted Electrolysis He kept saying laser hair removal he was talking nonstop he wouldn't let me speak kept talking and talking and talking....First of all a man should not be a representative for majority women procedure women might not feel that comfortable explaining exactly and where they would like hair removed on top of that your organization does consultations over zoom which is ridiculous if the procedure is done in person then the consultation should be done in person as well guess you don't want to actually spend the time in person... anddd generic response below...Same/similar response to all the other complaints read more

Went there for the first time today for Juvederm ( lip injections) they had a special which was 2 syringes for $900 ! Carla the injection specialist spent nearly 45 minutes injecting my lips to achieve absolute PERFECTION! She is FABULOUS ! When I arrived home even my husband said "how good they looked " I will continue to go to Carla for all my lip injections ! Be sure to request her, I know I will! read more

After I wrote this review, I was contacted by a representative from Ideal Image Boca and was offer additional touch ups without charge! She was very kind and understanding of the situation! Just make sure to tell them if the treatments were not successful before you leave your last treatment! ********* The pros: the place is clean and very well organized. I felt safe and did not have any issues with the people working on this place. They were patient and answer my questions. The treatment was a little uncomfortable but I was never burn( which was a big concerned for me). The cons: I have a tan/olive skin color. there is a different type of lasers depending your skin color (dark or fair), since My skin color is in between both type of skin colors Seems they were experimenting to see which laser would be effective. I was treated first with the laser used for dark skin color (which is really painful) for about 3 treatments but hair was not really making much changes. After telling this to the nurse, she started using the laser used for fair skins which is the laser I should has been on ! At the end of my 9th session, I still had hair on my underarms and the nurse was fully aware of this since she asked me not to shave between sessions to see the progression and took pictures to document it. I went for laser hair removal and not for a laser hair reduction. I paid 1k for a very small area and I still have to go back and pay $50 more per session. Next time, I will rather go to the competition which guarantees at least to remove the hair at the end of the treatment. I paid premium price so I expect positive results. read more

I've been going to Ideal Image for several years and have never had a problem until now. First problem was that although I have paid for my treatments in full the front desk advised me that because my contract had ended I would now have to now pay $40 per visit. What???! This was never explained to me when I signed the contract. Especially since we were in a pandemic it was impossible for me to get all my treatments in. I had Hannah is my clinician and she seemed very impatient. She did my legs and underarm and when I would flinch she would get upset and asked me why I didn't use the numbing cream. I told her that I never had an issue before and to just take her time. She informed me that she was the lead clinician for this location and said that if I couldn't tolerate the treatment to use the numbing cream in a very rude and sarcastic manner. She was short tempered and I just wanted to get out of there. This situation is very unfortunate because I have paid for my treatments and am now getting charged extra. That's no way to run a business. read more

This is the worst business ever!! They steal your money and wouldn't even consider any reimbursement for my contract or let me resume later because i had a complicated pregnancy and postpartum and could not resume laser between alotted time. Also, I was not going to see treatment during covid when I have newborn with lung issues!! HORRIBLE HORRIBLE! So sad to have spent $3000 for nothing!! read more

I am crying as I write this review. BEWARE! BEWARE! BEWARE! Stop everything else and go immediately to the better business bureau website and you will see that Ideal Image has a 1.13/5 and this is exactly why! This will be long so settle in: I had a virtual consultation with this woman - I don't even know where to begin. She was the most clueless I have ever spoken with. Still, I was interested in coolsculpting so I decided to give them the benefit of the doubt and contact them again since they were having a "deal." I am a mom of two small children. I decided to treat myself a bit to something just for me! I was very excited about it so this was just a rough start, but maybe it was just a bad consultant, right? Moving on... I contact them again and this woman calls me and tells me how sorry she is and that customer service is their priority so she will fix it any way she can. We chat about my concerns and I am genuinely interested in the services. I ask her how much and she tells me I have to sign the contract that day to receive the discount. I tell her this is a lot of money and not a decision that I can just make so she tells me to make it by the end of the day. She tells me that she will charge me a 10% deposit and I can cancel anytime up to 24 hours before the procedure without issues. She said these words to me: "We cannot return your fat to you so we cannot issue a refund once you have the procedure, but you can cancel ahead of time without problems. It's just that once you have it, we obviously cannot return your fat to you." I'll never forget it because she thought it was so funny and clever. This was on Friday, March 26th. My appointment was for 13 days later (Thursday April 8th). The next day, I had to take my dog to get unexpected emergency surgery, which blew through all the extra cash we had saved up so I had to cancel my appointment. I called first thing on Monday, March 29th to cancel and they tell me they will not issue me a refund. So now I was not only out the 10%, but they had charged my credit card the full amount! I contacted the second woman who I had spoken with (the lady who thought the returning fat joke was funny) and she tells me she can't help me so she is sending it to customer support and to give them 48-72 hours to get in contact with me. I give them over 2 days and I contact her again and tell her I haven't heard from anyone. Of course, a few hours later (after failing to reach out to me on their own again), I receive an email from a "National Client Support Specialist." I call her several times and she doesn't respond. I email her several times and she doesn't respond. I threaten to take legal action and guess what? An email pops up from her to give her a call. So I do. She was the rudest and coldest person I have ever spoken with. No one should ever hire her to deal with other people. In no uncertain terms she said she would not help me and would not refund me any money. Facts: - I have never stepped foot into an ideal image center - I have never received any services from ideal image - Ideal Image has charged me $2,686 and refuses to refund me the money even though the first two points are facts. - I have attempted to resolve this issue amicably with them so I wouldn't have to do this, but clearly they do not care about their customers or potential customers. I have called the credit card company and disputed the charge. I will be sending them all of this information. I will also be contacting the better business bureau with all of this information so I'll be adding to their dismal score. If you do get a chance to look at the site, you'll see it is all people telling you to stay away because they really do trick you into giving them a lot of money and then they won't return it even if you had no treatments done. The sad part is that once I would have recovered the money from my dog's surgery, I would have returned to them to get the treatment done. PLEASE BE CAREFUL! DO NOT COME HERE! I have hired a lawyer and I will fight to get my money back because it is a lot of money, but I wanted to help people before they get into this mess. It is awful! Go somewhere else because coolscuplting seems awesome and there are many legit places that offer it. Just learn from this horrible situation that happened to me and stay away from this company!!!! read more

I first heard about Ideal image on the radio and they had 70% off! Yeah, Yeah we all get pretty excited when there is such a special deal especially on laser hair removal. I set an appointment online for a FREE consultation (which was mentioned on the radio). The place was clean and organized since it is a spa after all. When I sat to discuss the prices and the areas I wanted to treat, I was mind blown. To treat my underarms, ONLY, it was a package of 8 treatments for approximately $1,700 and that was WITH the 70% off. I asked about the full face prices too and the lady said to me "Oh that is way more expensive". It was also approximately $2,000+, with the 8 treatment package AND the 70% off. I tried to explain that I am a student and couldn't afford for that much. She basically told me to talk to my parents and see if they could help me pay for it. I was like WHAT? A big no thank you! I ended up finding another place in Deerfield called Gentle Laser Hair Removal, they had amazing plans and were VERY thoughtful to the fact that I am a student and NEED a payment plan. Other than that, the staff was "okay" at Ideal Image and they are better known for their lip filler services. read more

THE ABSOLUTE WORST. BEWARE!!!! Please save your money and do not go to this place!! The absolute worst experience and customer service I have ever received at any business. I spent over five thousand dollars for laser hair removal and when I wanted to schedule an appointment to use my bikini sessions when places had reopened after covid/quarantine I was told that they were expired and I could no longer use the sessions that I had paid for.. EXCUSE ME?! Why was I not informed that they would soon be expiring?!?! And I even spoke to the "manager" in an attempt to at least get SOMETHING to show for the sessions that I had PAID THOUSANDS OF DOLLARS for and also explained to them that my mother had cancer and was undergoing chemotherapy in New York, so I was having to travel back and forth across the country. With that information alone they should have been able to honor my sessions. Not to mention that COVID resulted in every single place being closed for months during quarantine. But they refused to give me any sort of credit or allow me to use my sessions. I regret spending even a dime at ideal image. Such a waste of money. Wish I could get the thousands of dollars back that I wasted. Do NOT go here . I would recommend any other Med spa in the south Florida area other than ideal image. The WORST!!!! read more

I love Ideal Image, Anna-Kaye in particular was amazing, she was so kind and knowledgeable! Thanks

This was my first time here and overall I enjoyed the experience. I got a decent deal on Juvederm and they had many different forms of payment available. When I went back for my appointment, the woman who completed my look was very informative and gentle. Probably going back to get my second syringe soon. read more

Had an excellent experience at the Boca Raton location, have been there twice. Staff goes out of their way to make you feel comfortable and safe. They run various specials, and applied one to my wrinkle relaxer treatment without my even asking about it. Definitely a return customer. read more

Been going here for about less than a year for laser hair removal. Im not a fan of the procedure because well Im a wimp and to me personally it hurts like hell even with the numbing cream. But I love my technician, OLU shes the best. Attentive, witty, funny, knowledgeable and very professional. Everytime I visit I always make sure Olu is there to be my tech! Thank you Olu! read more

I certainly NOT recommend this place. For the botox, it's not included going back after 15 days to see the result. read more

I went for my first lip injections and had an absolutely amazing experience! Angelique took so much time with me and explained everything. She answered every question I had and made me feel so comfortable. I can't believe how my lips look! She did a fabulous job!!!! read more

I have been going to ideal image for 10 years. Today I went for a touch up in areas I have had treated in the past and they did not honor what they have done for the past 10 years. They showed me new pics of what areas are.. uh thats great that you change them after i have been treated for. I almost felt they thought I was lying. Poor service all around, and they definitely won't retain my business!!!! I have already reached out to corporate to file a complaint. I recommend you go to a different location or different business altogether. Pretty lousy customer service and I will be sure to let the headquarters know about the waste of my time as well as my money today! read more

Do not even waste your time! They charge as much as a full cosmetic surgery procedure just for cool sculpting. When I tried to ask the PA questions, the woman who was helping me (Erica) was like "I know you have other patients to see i'll answer all her questions" right in front of me, like excuse me?! If i'm paying 5-6k I want to speak to a medical professional with a degree. When I told the woman helping me I would think about it she became so pushy and made me feel uncomfortable and a bit annoyed. The professionalism at this place is non existent. Left this place so upset, and I waited like an hour before I even got seen when I had an appointment. read more

Recently had a BBL with Desiree in the Boca Raton location. She was extremely knowledgeable about the procedure and made me feel very comfortable. I've had this done before and it's more discomfort than actual pain. This was part of a three session package that I purchased over a year ago. Looking forward to my final session! read more

I've been going here for about 4 months now, the staff is super friendly and helpful. They give you all the information step by step to make sure you're comfortable and don't over do something. If I could give more stars I would!! read more

Super satisfied!!! The first time i came the staff was very welcoming and helpful and my NP the first session for my juvederm ultra was Olu and she was fantastic, super patient and attentive to what look i was going for, after my session i came back 3 weeks later for my 2nd session and my NP was Carla and same thing she was also super patient she took her time and communicated with me to make sure i got the results i was looking for. She did such a fantastic job I am very happy with my results. My post op was great no issues at all. The facility is super clean and they really care about their patients. I look forward to my future session when it comes. I highly recommend this center for all your beauty enhanced needs! (: read more

Be prepared to deal with the most unprofessional staff in all of South Florida. And that is saying A LOT!! Once they have your money, forget getting any sort of proper and courteous service at all. In fact, they will let you know that they will get to you whenever they can! If you have extra money, donate it to a children's charity before wasting it here. read more

Always friendly professional service. Nothing like having no hair on your ears! Hanna was very professional. Been going for a while and results are great! read more

This review was written for my mother who does not know how to write reviews online. These are her words. "The nurse practitioner and the PA are very nice. Everyone in the office was friendly and helpful. However, the cool sculpting does not work. This procedure is very expensive but does work. I believe they are falsely advertising this procedure. BBL therapy (broad band light therapy) also does not do anything! I made my daughter write this review because I don't want anyone else to fall for their scam." read more

Complete rip-off. Paid an enormous amount of money for a neck tightening procedure in January 2018 that did not work at all. The pain would be comparable to being tasered for an hour. These people never called to check on me or to ask me to come in for a follow-up. They just took my money, they did not care. read more

My NP was Carla and she did a great job. I got juvaderm ultra xc and my lips look perfect!! She took her time and I felt totally comfortable in her care. She knows what she's doing :) they numbed me so darn well I honestly didn't feel a thing! (Except the Cupid's bow lol...that's never fun). You won't be disappointed! read more

Extremely disappointed, I'm in debt for results I didn't get. I went to two treatments recommended by them and they didn't work at all. I asked to be reimbursed and they are refusing to do it. They can only offer a credit towards other services. I have paid over $1,300 for nothing and now the collection company is harassing me for the balance. I'm not interested in any other treatments, I just want my money back. They can't take responsibility for it so I have take other steps to get this resolved. Pretty disgusted with way they handled their failure! Don't waste your money! AA read more

Came in today to get an idea of what would be involved with removing some unwanted hair and I had a so so experience. Place was clean. Staff proffessional, but the prices where very high and there was a good deal of pressure to do it. They wanted me to start right then. Wasnt sure so I left read more