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    Idea Dental

    4.3 (8 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Idea Dental

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Americare Dental Centers

    Americare Dental Centers

    3.0(6 reviews)
    1.9 miNorthside/Northline, Northside Village

    I wish I could give a higher rating because the dental care itself was good. The dentists and…read moreclinical staff were professional, and I was satisfied with the treatment I received. Unfortunately, my experience with the billing department has been extremely frustrating. I was required to pay a large amount upfront based on what I was told I owed. After reviewing my insurance benefits, it appears I may have been overcharged. To make matters worse, I later learned that one of my procedures was never submitted to my insurance because I was told it wasn't covered. After contacting my insurance company directly, I was informed that the procedure is actually covered at 50% and that a claim should have been submitted. More than three months later, I am still waiting for this billing issue to be resolved and I am still waiting for my refund of the overpayment. I have made multiple requests for updates, but the process has been unnecessarily slow and frustrating. My advice to future patients is to verify your insurance benefits yourself, review every Explanation of Benefits (EOB), and don't assume the amount you're asked to pay upfront is accurate. If you're told a procedure isn't covered, call your insurance company to confirm before accepting that answer. The dental treatment deserves praise, but the billing practices--including requiring large upfront payments, failing to submit a covered insurance claim, and taking months to resolve an overpayment refund--significantly diminished my overall experience. I hope the office improves its billing processes because good clinical care should be matched by accurate, transparent, and responsive customer service.

    Horrible experience for booth my wife and I as new patients. Friendly staff. Was able to book…read moreonline and received text message reminder of the upcoming appointment which are positives. After doing the mouthwash when he first came in followed with the x-rays. Still using old technology of the very cumbersome plastic instead of the new smaller digital x-rays. Uncomfortable holding the plastic in your mouth bud Did have a panoramic x-ray machine as well that was utilized. In a first appointment typically you would expect a cleaning polishing flossing of teeth, which is 100% covered by our insurance that was not completed. Even though that was what was the purpose of the appointment was the semi annual check up as we were moving dentist to get closer to where we live. Instead we were up sold a deep cleaning that took the dentist about two minutes from my wife and about 3 to 3 1/2 minutes for myself. Thus he is charging my insurance for a deep clean and then charge guests $500 for the deep clean. So instead of doing the preventative cleaning which still needed needs to get done since it had been over six months since our last dental appointment. I contacted other dentists in the area. Were they charge for a deep clean of all quadrants in the upper and lower teeth and it can take about an hour to two hours. It is very disappointing that even after phone calls they wouldn't refund the deep cleaning they did say we could come back in for the deep clean but why would I waste our time with a professional who is charging us and our insurance company for work that wasn't completed? When I contacted my insurance, they stated that when the doctor sent him his documentation of what was done they'll be contacting them to see what actually was completed and also our experience and more likely not deny the claim this occurred on November 30, 2022 at three at 3:30 PM, the sad thing about it is he is in network with my insurance and also had some pretty good reviews here on Google. I would recommend based on staff, but would not recommend based on the bilking of services which were not completed.

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    Americare Dental Centers
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    Idea Dental - generaldentistry - Updated August 2026

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