As a local, I wanted to support a local business. However, total lack of communication and poor service means I won't bother again. I hate to trash a small business, but as they don't seem to be promoting themselves in anyway and have caused me a lot of trouble, they seem to be doing this themselves anyway!
Before I start, I'd like to say their products are lovely and the prices are good. The lady who works there is also very nice and knows her stuff. But...
I paid for some ear-rings to be made and waited to hear if they were ready. After I finally contacted them, I was told they'd lost my number. No big deal, except the shop is tiny and they don't seem to have many customers.
My sister bought a ring that needed altering. After a month, I called for a progress report. As the ring was at a suppliers, I was assured they'd send the ring from there. After yet another month with no contact, I called again today and they couldn't tell me anything.
This shop is hardly open and has very few people browsing. A big fat wasted opportunity. read more