Have used this exchange for multiple different currencies over the years, and usually they have…read morewhat I need on hand, like Japanese yen and Thai baht, and most recently Norwegian Kroner. It takes about a week for currency to come in if it needs to be ordered, and it can be ordered in advance. I really like the location; I used to go to City Centre when it was still open, but here it feels safer and more private. Usually there are 2 agents available, and the wait is rarely more than a few minutes. Usually one can just walk right in. Have never had any problems, service is prompt and courteous.

I don't use services like Calforex all the time, but when it comes to travel they are very…read moreconvenient. There are two locations one in West Ed and this one in Southgate (it's by the end with the Dollarama). A lot of currency exchange places or banks might only have US, Euro, and Pounds on hand, but Calforex has a variety of different currencies. I got some Hong Kong dollars for my trip to Hong Kong (obviously). They do charge a $3.95 fee for your transaction so it's better to get a larger some of money (basically don't take out $20 worth of currency for a $3.95 fee, take out $100 or something more worthwhile). If you are an AMA member you can show your card to save on the fees. It's convenient and easy to exchange currency (I've only ever bought currency, not sold it). If you're going on a trip and need some foreign money to get you started then Calforex is the place to go to.

Consistently great service. Even when they don't have an unusual currency I might need, they offer…read moreto bring it in and call me. Have used them dozens of times and always value their advice.

I have used this service twice in the last year. The first time it was for convenience and there…read morewas a bit of a wait but I was able to get quick service and in the denomination of the bills for my US dollars. I'm not sure how the rate compared to the bank with an US account though. The last visit I didn't see the currency I was looking for on their information sign. The sign is located in the window and you can view it even if the store is not open. There were two staff working and one was occupied with a customer and the other was able to help me right away. I asked if they had Korean Won and she said yes. She asked how much I wanted and I told her how much in Canadian dollars. The whole transaction was quick as I paid for it on my Debit card and she gave me the money in an envelope. I appreciate that they have various currencies and that it's convenient to go to in the mall, and I don't mind paying a service fee for that convenience.

Great employees always friendly and have a smile ready to help you when you need, I found they were…read morevery friendly and anything I had a question about was answered courteous

Walked into this location recently. We were welcomed by staff there. It was a good experience on…read morethe whole though the teller was very insistent on asking if we wanted any additional services (which was a pain to listen to, really). It's nice that this location has some hours of operation even on a Sunday. There's loads of parking at this location. While we walked there while doing other errands, it is definitely more of a driving-centric development for most visitors.

The Olympia Trust company branch in Edmonton is not trustworthy. The customer service there is not…read moreprofessional. Till last Friday Oct. 23, I have regularly bought US dollars from them and entrusted them to deposit amount into my USD bank account. I was told in the very beginning that the deposit fee charged by bank will be covered through their currency exchange rate , which means there is no additional charge on the amount deposited, they did what they said until Oct . 23 2020. On that day I bought some amount USD, and asked them to deposit into my account as before, but later I found I was charged bank fee and they don't cover the fee, but I did not get any heads up or warning from them. Then I called them seeking the reason of amount cut on my deposit, the staff and the manager intensely asserted that I should talk to the bank about the fee instead of talking to them because it is bank charging me. I certainly know that bank will charge fee, however, the issue is: bank fee has been there since the beginning, and it is them, Olympia Trust, to withdraw their policy and stop covering the fee through exchange rate any more. First of all, they betrayed customer's trust by failing to explain the policy change before doing the transaction; later when facing customer's question they try to confuse and misguide customer on cause of the issue so that they get themselves out of any responsibility. Such customer service delivered by this company branch is low quality and absolutely should not be recommended to prevent any more victims.

From the owner: With over 20 years of experience, our team at Olympia Trust understands what it takes to provide…read morethe highest level of service to our partners. We provide sophisticated global payment solutions that can minimize currency exchange risk for your business.

Avoid this location. My parents send money from out of the country for my kids for holidays and…read morebirthdays and occasionally they said money just because. This one guy that works here always says that he doesn't have enough money for Western Union to be received even around $100 or Western Union is always down. I've had other employees tell me that he's full of it. Avoid this place like the plague