The customer service here is without peer! Seriously, I have never been treated as kindly as I was by the people at the Ice House. I went in CLUELESS as to what exactly I needed amount-wise. I just dumbly said, "uuuuhhh. I need some dry ice?" The gentleman asked what I was shipping and where it was going, so that he could determine the perfect amount of dry ice to help the wings and pizza make the journey from Connecticut to Maine. He then CUT the slabs of ice to the perfect size to fit the coolers, REPACKED the food, ADDED FOIL to the wings container to ensure they wouldn't get freezer burn and PLACED paper bags between the ice and the food to protect all the food. His job was to sell me a block of ice and that's it. Making it all work is MY job and MY problem. He went well above and beyond to create the quintessential customer service experience. Crystal Ice in Norwalk is much closer to my house but they can't even bother to answer their phone. The Ice House and it's friendly, helpful and intelligent team are well worth the drive. I will shop here again and recommend the Ice House very, very highly! read more