This location is pretty odd. I feel like there shouldnt be a bank here but then its convenient for…read moremany people who doesnt want to drive to the branch on Azusa Ave. Its pretty tiny compared to other locations but I mean they offer everything other branches do like drive thru ATMs. But then whenever I tried using the ATMs located in front of the bank to withdraw money, it always told me that its not available. It saves a lot of time to just use ATMs instead of going in for a teller but its like you HAVE to go inside for your needs. Parking is plenty but some people like to enter the parking lot the wrong way and its so annoying. Theres an arrow pointing out and they still decide to enter. Tsk Tsk. Tellers here always promote new Credit Card offers to me and its annoying. I try to reject it politely but they ask like 5 times after and I am just like, ugh! Well, I guess Ill just drive further and go to one on Azusa when I need to when in Hacienda Heights.

Was great not even crowded when I went. People very friendly. Will go there again just here for…read morea couple weeks.

How is this place 5 stars? Worst customer service I've experienced in my life! Had to come back…read morehere twice ! First time they said it would take over an hour to sign a safety deposit box and the second time took over an hour! Did not honor appointments, staff does not seem like they know what they are doing. Take your business elsewhere.

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

Thank you Aron for taking your time with my elderly father and walking him through all of the…read moreoptions to help his current dilemma. A class act. Give this guy a raise!

自從這裡是 Indy Mac Bank 我們就已經是他們的客戶. 後來變成 One West Bank 我們成為他們的 小 VIP. 當時的 staff 是我們最喜歡的. 各各都很 friendly…read more也都記住我們每一個人的名字，讓我覺得很 comfortable. 這一年來改成 First Citizens Bank 我又要滿滿的習慣. 以前的 staff 一個一個走了 換到別家銀行，very sad！新的 staff 也漸漸的讓我開始認識他們的面孔. 我希望有會説國語的 staff 感覺會比較親切. 也希望這裡能給我們大的 safety deposit box. Ryan 已經被 promoted 所以不在這分行了. 但我還是給 Ryan 5 stars 因為 he shows he cares about customer service.

Why hasn't someone realized that they need more tellers! All of the desks are full with employees,…read moreyet the windows have 2 people for the 20+ people standing in line. Makes no sense. I've been here less than 10 times and each visit is the same issue. Headache. Don't plan on running in and out. You will be waiting in line for 30 minutes or more. Once you finally reach the window the teller is usually friendly, so that is what the 2 stars are for :)

The teller told me they had no new bills, but the person next to me was able to exchange multiple…read morestacks of them. They only offered me $2 bills after realizing I saw the exchange. How bizarre & frustrating and makes me question the teller's motives. Do better.

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

Chris Vang, client relationship consultant, was such a friendly and helpful banker. Unlike a…read moreneighboring US Bank (in Hacienda Heights) where I was told I could "apply online" he immediately offered services and displayed great customer service.

Sasha pan your the best thank you for helping me on opening a bank account your truly so nice thank…read moreyou and god bless you my friend

I went here to move my IRA account to a regular CD account and met RONG WANG. She said I don't have…read morethat option. the only option is to move my IRA to Merills's CD account. so I went to another BOA in West Covina and met ROGELIO CASTELLANOS. He made couple of calling to BOA customer service department and ask if he is able to do that and they said yes. just need to do it as investment so I won't get tax bracket. It takes some time for Roger to figure it out. thank you for his help so I am able to get a regular CD account. Rong Wang is nice but I think she needs to learn more as assistane vice president.

Super long line. They only have 2 tellers and when there is a problem with the two transactions…read moregoing on, they don't open another teller. So ridiculous. Waited 40 minutes just to withdraw money which I can't do in the atm because there's a maximum of $2000 per day.

This is by far the best bank ever I am so glad I bank with this bank you get so many great perks…read moreand benefits banking with eagle community credit union you won't be disappointed.... Every one should be an eagle community credit union customer Bank with eagle 10 out of 10 highly recommend

Laura and Pauline are always smiles and extremely helpful every time I come to this branch. Also,…read morethey're very sweet to my son. The days I go without my son, they ask about him. I would highly recommend this particular branch to all my peers.

The staff was very nice. They had two people with the front windows taken care of the customers as…read morequick as they could. They had three or 48 machines inside and I think a couple outside. They had everyone hustling there were a lot of people there waiting for service and for opening accounts and things like that, but everyone's all the workers seem busy and helping the place is always very clean and always very neat. This isn't my usual branch but I like coming here when I need certain things.

I had an appointment with banker Alex at noon time. Sole owner individual account became joint…read moreaccount. I confirmed with Alex and he said every thing keeps same. I went back to the branch to fix the mistake they made and was told an appointment needed . I have to come back another day to fix the mistakes they made, They don't deserve any star.

My sincere gratitude to express exceptional customer services provided by this location during my…read morerecent visit. It is rare to experience a high level of reception. Miss Irene, Wendy and Roselyn are unique persons and they handle our business uniquely.

I dont like to give negative reviews but the customer service Is so bad here!!! I only ever come to…read morethis location if I have NO OTHER OPTION. If I can give 1/2 star I would and that would be because they are processing my transaction. Every single time I come here it's only ever to make a deposit AND I always feel like I've been put through the ringer - they scrutinize your check like its no good. I mean c'mon - a simple deposit!!! I am putting my money in the bank not taking it out! The tellers are NEVER FRIENDLY AND THEY NEVER SMILE OR GREET YOU . This is why I rarely use this bank branch. I would rather drive all the way to the branch in Downtown LA which is over 30 miles away so that I can get better service - the Downtown LA branch GIVES GREAT SERVICE, ALWAYS ALWAYS ALWAYS TREAT YOU WITH RESPECT AND A VALUED CUSTOMER from the Manager (shout out to Sherry) to the tellers. This City of Industry location gets 2 thumbs down . Go to a different branch if you have a choice.