I have used Cody for a while. For a couple of years, I had a great rate. My rate began to increase…read moreso I began to look for new coverage. I reached out to Cody to see if I had the best rate. He said he would look into it. Never heard back. Since I did not I decided to look for coverage else where. I sent them my policies to review and told them I needed the same coverage I have now, including the flood policy. This is how I discovered I did not have a flood policy. When I moved into my new home in Houston in December 2024 (right on the bayou), I made it abundantly clear to Cody and their office manager, Kendra Alnes, that I needed flood insurance. I was told confidently in writing via email that my renter's policy included flood coverage in the event of a hurricane. Based on that assurance, I didn't seek additional coverage. Fast forward seven months, we're now deep into hurricane season, and I've just learned that this critical coverage does not exist. I had someone who wrote policies for State Farm for 15 years review and she told me no flood coverage exists. I reached out to Kendra and Cody to clarify and this was true. Worse yet, I'm now told that renters can't even get flood coverage through FEMA, something I could've researched and addressed back in December had I been given the right information. I would have worked on this with my landlord to make sure things were set for this hurricane season. Insurance is about trust. When that trust is broken, especially with something as high-stakes as natural disaster coverage in Houston during hurricane season, it's not just frustrating, it's dangerous. Be careful. Double-check everything. And if flood insurance is something you need, I'd recommend working with an agent who actually understands what their products do and don't cover.

I don't know Cody Paxman, but I can tell you that you are soooooooo blessed to have Christina as an…read moreagent for you. She was referred to me by my coworker/friend and my coworker told me how much she helped her out, that I should call Christina. Best thing I ever did was to call her and bundle my house/car with State Farm. Christina explained all different quotes and helped me pick the right solution. Now I have way better coverage on both and a lot less than I was paying. She was an ANGEL!!! THANK YOU, CHRISTINA!!!!

I would recommend Terry Jones Insurance to anyone looking for new insurance or wanting to change…read moreagencies. He is always quick to make needed changes to my policies and is a very nice person to deal with.

Terry Jones Insurance in Sherman TX has had my insurance coverage for a few years now. He is very…read moreeasy to work with, friendly and knowledgable about all types of insurance.

I changed over to Allison insurance. The agents were very friendly and very knowledgeable. They…read moreinformed me about some farm insurance that I really needed to protect us that my other insurance company did not tell me. I have my car, houses, life insurance, and commercial vehicles insured with them. They contact me weekly to chat to see If i need to add or change anything on my policies. I would highly recommend them to everyone.

Amanda Fisher has been amazing! She's friendly and prompt with answers. We have called last minute…read morein need of insurance cards or policy information and she is always fast and efficient.

Your new automated AI messaging service is a total disaster. Your company leaves me a voicemail to…read morecontact you back and it takes 20 minutes to navigate your system only to learn that the person at the extension is not available. Sometimes companies make there service to difficult to navigate. I'll be shopping my insurance after 20 years with you guys.

Call Terrell Insurance only if you want professional, honest, knowledgeable and timely help with…read moreyour insurance needs.

I've been waiting since Jun 4th for a resolution from Jim Goldsworthys office with no follow up…read morefrom his staff. My wife and I decided to do a joint insurance policy for the multi car discount. She already had a policy with this office for auto and renters so we elected to continue to use State Farm. They created a new account for my vehicle, added her vehicle to the new policy and opened up a new renters policy. However, they forgot to close out the old renters policy causing it to double bill from Sept 2021 - Feb 2024. When I reached out to inform them of the mistake they informed me they needed to "research it". That was over 100 days ago. I have followed up several times without a single proactive call from this office.

Karley was very courteous, friendly, and professional. The representative was able to take care of…read moreall of my insurance needs in one package. It saved me a lot of money!

I have had my auto insurance with VGW/Brown & Brown for years, and I've always been happy with the…read moreservice and rates they have provided me. This month multiple people bent over backwards for me to avoid a lapse in my coverage. And the potential lapse would have been solely my fault! Yet, they moved mountains to ensure that didn't happen. Can't praise them enough!

Emily Salmans did a great job for me. Her service and follow up were wonderful. Answered all my…read morequestions. I highly recommend Spencer Marks and Emily Salmans.

Thank you Emily for handling all my insurance needs. Your knowledge help me save a ton a money on…read moreall my rental properties.