We can not say *enough* good things about IBJI (specifically the Gurnee location)! My wife became a patient with Dr. Mark Hamming in the spring when she broke her foot. She has since had 2 surgeries and numerous office visits with him. We could not have been more thrilled with him, his demeanor, his knowledge and un-ending patience! SO kind and gentle!!!
His staff (Melissa, Teena, and PA Haley) was equally as kind, gentle, and professional! Melissa K., Dr. Mark's scheduler, answered each and every email/phone message I left so promptly (usually within minutes!), it made the whole process of scheduling pre-ops/surgeries/appointments a total breeze to have such constant contact with her! Then, as luck would have it, during the course of my wife's treatment, I tore my meniscus and became a patient of Dr.David Hamming and we were 100% just as thrilled with him and his demeanor, knowledge, and sense of humor! He put us right at ease! His staff (Maria, PA Irina, and Mary) was equally as nice and professional! We have never met 2 Doctors with such an incredible "Bedside Manner" as these two! We were also extremely happy with the IBJI Ortho-Access Immediate Care Clinic! It's basically their version of an E.R. (for sprains/breaks/fractures,etc.) without the ridiculous wait time (we waited 3+ hours at the E.R. before speaking to a DR!) and a *much* lower price tag! We used it for my meniscus tear and we both seriously wish we'd known this existed with my wife's initial break (vs. our horrible E.R. experience)! We were very,very pleased with our experience with the Ortho-Access Immediate Care Clinic! We simply can not rave enough about the care we've received with Dr. Mark and Dr. David (and their staff!). Our treatment plans also included physical therapy at IBJI (add in the on-site X-rays and MRIs and this is legit "one-stop shopping"!) which was a great experience, as well! The only teeny,tiny advice/suggestions I have would be: A)the wait times can get a bit long. Granted, we would wait however long we needed to see either of these amazing Doctors, but, that being said, don't schedule an appointment for a day when you're crunched for time. And B, it might be nice if, after a procedure or surgery, someone from the DR's staff would call the next day to check up on you. (I mean, our Veterinarian's office does it the day after seeing our dogs for basically anything). From a "Customer Service" point of view, that would be a great "extra touch" IBJI could do with little-to-no effort on their part. Outside of those 2 minor,minor things, we have loveloveloved our experience with IBJI and *both* Dr. Hammings! read more