Out of the hotels in Milan city center, this is definitely one of the better hotels in Milan. I've…read morestayed here a couple times now. They have a responsive front desk and a doorman that can help you call a taxi. The location is absolutely the best. It's close to a subway entrance, quick minute walk to the duomo and the Galleria. All the shopping is right here which makes it so convenient. This area is space to walk around, even late in the evening. The hotel rooms are super clean, modern and spacious - which is hard to find in this area. Highly recommend !

Great hotel, great location (actually perfect location). I would stay here again. The rooms are…read morewell sized and the air conditioning works well. The one downside is the poorly designed shower - water gets everywhere. They also had a lot of security inside - I think because it's so downtown that maybe they get stragglers coming in but I didn't notice anything bad. It felt safe.

We found this hotel while looking for a place to stay that would be close to La Scala, the Duomo…read moreand the Galeria and Hotel De La Ville checked all the boxes. On top of that, our flight from the USA landed early morning and when I inquired about the possibility to do an early check-in, their employee Alessandro kindly accommodated our request- we arrived before 10 am and immediately we got the keys to our assigned room. First of all, location, location, location: the hotel is at walking distance from the center of Milan. It took us less than 3 minutes to go to La Scala and less than 10 to go to the Duomo. The rates were reasonable if compared with similar category hotels in the same area. The check in process was very smooth and the reception desk was courteous and helpful when we asked for some information. The room was spotless clean and spacious. The bathroom was spacious and with a very modern vibe. We loved their toiletries. Our room was facing a main street but we did not hear any traffic noise, so I would say that the hotel is well isolated from noise. The night before our departure we asked the front desk for a cab since we needed to leave at 6 am. Not only did the employees offer to book a cab for us- they also told us that they would have breakfast ready for us before we left- and note that breakfast is usually served at 7. This means that they went above and beyond to ensure that their guests would leave with a small meal. Our stay was so pleasant that we would definitely stay here again and I would gladly recommend the hotel to anyone looking for a place to stay in the heart of Milan.

Our stay here was great, the location was fantastic exactly what we wanted since we want to show…read moreare children around we been here before but they were too young to remember, walking distance to Duomo plaza, amazing food love, ice cream, shopping stores etc..

Nice Hotel, very good breakfast, I can't wait next morning…read more Staff er extremely friendly and helpful. Very clean, cozy room.

This place was pretty cool. It had all the appropriate qualifications: modern rooms, friendly…read morestaff, decent location, and a low price. The rooms were clean and did have nice modern touches everywhere. I really liked the heated towel rack - that's a really nice touch. They also had great toiletries. Top notch stuff. The staff spoke great English, and were happy to hold our bags when we checked out. It wasn't too close to the city center or Duomo, but there was a street car stop right outside that took you to all the important places you might need to go. Really my only complaint is breakfast. Not because it was a bad breakfast (it was by far the most amazing, lavish, well rounded buffet breakfast I've ever had), but because it seemed like it was included in the room rate during check in ("breakfast is served between 7-11"), and when we went to breakfast ("room number, please"). Turns out it was 20 euros each. Pretty steep for breakfast - though it was a great breakfast.

Absolutely loving my stay at the Grand Hotel de Milan! From the beautiful, elegant decor to the…read moreamazing customer service, everything has been incredible. The rooms are stunning, especially the gorgeous high vaulted ceiling. My parents frequent Milan, and I decided to third wheel them here for the first time and honestly, I'm so glad I did! My experience has been amazing from start to finish. And the location?! Perfection. I'm usually NOT a walking person I'm a "let's Uber or take a taxi" kind of girl but this hotel is genuinely in the middle of shopping heaven. So many amazing places are right outside your door, which makes exploring Milan effortless. Beautiful hotel, incredible service, gorgeous rooms, and an unbeatable location. I would absolutely stay here again.

Front Desk staff service staff was very good. Walter, the head Concierge, is amazing. Indy (I'm…read morenot sure of the spelling) was a fantastic server in the restaurant.

Great hotel - clean, well kept. Room was great. Staff was pleasant and well trained (had an early…read moremorning check out with some sketchy character in the lobby but the staff kept an eye and ensured there would be no situation). Stayed for one night, but it was a pleasant night.

We planned a two week vacation to Italy from the US. Due to the horrible outbreak of the…read morecoronavirus we were forced to cancel our trip. As of today the city of Milan has gone into panic mode. THe grocery stores are empty, the Duomo canceled our tickets and our trip to Lake Como was also refunded without a problem. ONE exception is this hotel. I have tried to speak to someone regarding our reservation which was booked on Expedia and we were told SORRY! We didn't want a refund but just a credit to book once this virus is better understood and controlled. Well everyone else understood the need to cancel but this hotel didn't see it this way. So we are out 567.00 USD. The virus is spreading like wildfire and it's unfortunate but worst off are establishments like this

Nice hotel. Huge lobby and reception area. There must have been a large conference area because…read morethere was a huge group there when I was there. Bar and lounge was on the opposite side of the check in desk. There was also a out patio area of the bar. Across the street was a nice wine bar, cafe and restaurant. The restaurant was only open for dinner I think. The metro was only a few blocks away as well. The rooms were ok. Plainly decorated but pretty big. The room I had had a foyer area with a small couch and then a seperate part where the bed was. Bath and shower in the bathroom which is nice.

When traveling through Italy, we were stopping in Milan and stayed at the Melia Milano which is on…read morethe outskirts of the city near the football stadium and near the Lotto metro stop. From this stop, it would take about 15 mins to get to the city center and about 20mins to get to the main train station. From the outside the hotel looks big, and I found out later that the hotel is in a converted bakery factory hence the large size. As you enter the hotel, you enter into this massive lobby with high ceilings and a grand staircase in the middle. To the left is the check-in desk and a waiting area and to the right is the bar and restaurant. Up the stairs is the first floor which contains the meeting rooms, the Melia lounge, as well as guest rooms. The first thing I noticed when I entered the room is that despite the large size of the hotel and the massive lobby, the hotel rooms were somewhat smaller and more compact than I expected. As you entered the room, on the left was the entrance to the bathroom while on the right was a little wall that ended as you entered into the main part of the room. The bathroom was decent but also compact and contained a toilet, bidet, sink with minimal counter space, and a walk-in shower. The toiletries were refillable and had handwash and lotion next to the sink with body wash, shampoo and conditioner in the shower; the basic amenities were there but the space was more compact and restricted. In the room, on the right was a stand with shelves for storage and then continuing on the right was a nook with an open closet and open luggage rack. The luggage rack and open closet was a nice touch but there was minimal storage space as the open rack and the shelves were the only storage. In the main part of the room, the king-size bed was along with right side of the wall and on each side of the bed was a table with a lamp on it and plugs behind it along with USB ports. The bed was decent enough for the first night but was a bit uncomfortable towards the third night but overall provided a decent sleep. The tables next to the bed were somewhat small so again it did the job but space was limited. Across from the bed, along the left side of the wall, was the TV mounted on the wall and in the corner a table with chairs. The table and chairs was a nice touch to have but again it was a small table so could barely have two people eating or drinking at the same time. Overall it was a decent room with the necessary amenities but the space was more compact than I expected for a suburb hotel. The hotel is a full-service hotel so has lots of amenities including a hotel bar, restaurant, meeting rooms, hotel lounge, a gym, and wifi. The wifi was decent and you could connect as many devices as you want but it did slow down sometimes and was not always the most reliable. I did not try the bar nor restaurant but did see lots of people going there so it seemed popular. Overall, it was not an impressive stay at Melia Milano. This hotel was outside the city and is in a former factory so one would expect bigger rooms but the size of this room is what you would expect at a hotel closer to the city. The customer service was also lacking as we connected with the front desk staff many times and throughout my interactions only staff person was actually nice and helpful while the others barely did their job and barely provided any support.

Locate right at the Piazza Lima tube station, Hotel Galles offers an impressively posh atmosphere…read moreupon strolling through the automatic doors into the cavernous marbled lobby. The distant and cold (but professional) front desk staff will take care of your needs, seemingly without ever breaking a smile. Ever. Still, this hotel offers many conveniences including a location on two major transit paths: the underground and Milan's ultra-efficient public bus service. The 81 line will get you to and from Stazione Centrale in about five minutes, if you don't feel like making the 15-20 minute walk. Free wireless internet access is available if you ask. There's an 'always on' outlet in your room for charging electronic devices. All other outlets switch off after you pull out your keycard from the control panel. And an included buffet breakfast bar at La Terrazza restaurant on the sixth floor offers hot and cold foods of decent quality to get your day started. Just don't be in a rush for coffee - there's an interminable queue at the espresso machine, and I didn't see any obvious brew coffee sitting around. If only the employees would treat their guests with a warmer demeanour, this Best Western hotel would actually teeter on the cusp of five solid stars. As it is, as long as you can limit your engagement with them, your stay here will be a-okay.

What a wonderful hotel. Clean clean, clean! Great breakfast.. with a surprise dish of green chile…read morestew. A restful night of much needed sleep.

The staff was very welcoming and helpful. Nonetheless, there was a lot to be desired here. The…read moreroom was okay, but several pieces of furniture were dirty (chairs) or broken/damaged. (See pics.) The bathroom was poorly ventilated and unsafe. There was no bathmat in the tub, which was very slippery. The hand spray dripped 24/7. The perimeter of the tub was surrounded by black mold. The door was unclean on both sides. Elevators were both slow during peak periods. Breakfast was average. The bread selection was an embarrassment to Italian cuisine. But, the staff was great. A really good Carrefour supermarket is across the street (and a corner shop is 50 meters away.) Would I stay here again? No. Just look at the pics.

Do not stay at this hotel. The ladies in the room next door had bed bugs. The hotel desk staff was…read moreno help to them. I left two pieces of expensive clothing in the closet. I contacted the hotel immediately about the items. They kept giving me the run around. They said to email them. No response. I went to the hotel three times in the following days and kept getting the run around. Finally, I had the front desk at my current hotel call them in Italian and they told them that they did not find the clothing. They are thieves.