Ordered glasses in January after waiting 3 hours past my appointment time for the exam. Finally, I…read moregot them in April after multiple trips and phone calls. Went one time to speak to the doctor himself to complain and was told he was busy, even though I could see him playing on his phone from where I was standing.

Why is it so difficult to find a decent eye doctor on my plan?? I arrived 10 minutes prior to my…read moreappointment to fill out paperwork as a new patient. Did so and it wasn't even my scheduled time yet. The patient assistant took me back and did dilating, glaucoma, etc. very nice. She sat me back out in main room saying they didn't have an exam room available. Odd. When I got back out I saw a printed notice I hadn't read previously that said "We are currently experiencing longer than usual wait times. Please speak to the front office if you would like to reschedule. Thank you for understanding." Hmm, well, it was only 20 min into my appointment and I'd had all pre work done. Here I sit ANOTHER HOUR has passed. A patient assistant came out and encouraged people to reschedule as they are "running behind" but not one person has come out or gone in. I'm not buying that "the doctor has been dealing with issues." This is utterly ridiculous since they called me twice in the last two days to confirm my appointment, and they have a laminated sign that says "a charge will be made for broken appointments unless 24-hour notice is given." Bet they aren't giving me that fee if I have to reschedule. And if they have three or maybe four rooms back there and patients "had issues" why hasn't anyone come out? Let's face facts, this is an eye doctor, not an obstetrician. That level of emergency just doesn't happen on a regular basis.

The two ladies working were very rude and unprofessional. They make up their own laws and…read morerestrictions on what they can and cannot do. It is the patients right under the HIPPA act to receive their medical records. You cannot make up stuff and think the public is unaware. I will never be back here again, they are all about the money and not the patients well-being.