Unfortunately there's not much to review here because I only used the ATM during off hours. From…read morethe street side this doesn't look like a credit union nor a bank at all I passed it up because of that. It's directly behind the car wash though. Has a large parking lot and a single drive up ATM

From the owner: Acadian Federal Credit Union- Proudly Serving Members Since 1950read more

This bank has held all of my deposits for at least five working days. Capital One claims it has…read moreconfidential information that the deposit could bounce. Each time it offers that weak excuse and, each time, the deposit never bounces. Skip this bank. Go to a credit union, or Chase, or Vinny down the street who holds your money. Capital One is simply the worst financial institution this side of Wells Fargo.

My name is Richard Martinez. I have been a customer of Capitol ONE since Aug of 2023. Since I…read moreopened this personal account I had zero complaints of your system of banking, until 05/15/2024. I live in Lafayette, Louisiana, where I opened this account because of Regions Bank's mismanagement of my private bank account. Never thought another seemingly reputable bank could top what Regions did, but here we are. I work all over these United States of America building chemical and refinery plants. Currently, I am in South Carolina and will be for approximately another 10 months. My strip on my card was damaged and ordered a new card about 3 months ago. I was told Capitol ONE could not send my new card to the apartment I am renting and could only send it to the address on record. I understood this and told the agent that I had no way of retrieving the card from my home. I made due with the card I had mainly because most places have ungraded to reading the chip instead of swiping the strip. This is until I had the first chance to fly home for a well-earned vacation. On 05/15/2024, I arrived at the Charleston International Airport around 0600 hrs. I purchased a small breakfast sandwich there, no problem. I arrived in Houston around 1100 hrs. Extremely hungry, and after standing in a very long line, I attempted to purchase something to eat, but my card was declined. I received a text message from the fraud department asking if I was attempting to make this purchase. I replied YES. This had happened before, so I was not too worried about this. Last time, I received a similar message, and after replying YES, the purchase was allowed to proceed. NOT THIS TIME. I immediately called your customer service number and was told, initially, that a card with a different expiration date was now the card of record. I asked multiple phone agents how this could be as I never received any card to even activate one. One agent actually laughed at my situation of being on a 2 hour layover in Houston with absolutely no access to my money this bank held hostage. Thank God it was just myself going hungry and thirsty, being as I do not carry cash when I travel. If my family had been with me, this would be a different discussion altogether. I went from 0600 hrs to 1800 hrs without a single ounce of food or drink, with every agent and their supervisors some what apologizing but not helping fix the problem thier company had created. I am making plans to go to my home branch and try to get answers of why my card was deactivated and a new card, I have never had in my possession was placed as the card on file for my account. I asked everyone I spoke with how a card I never activated could deactivate the only card I have ever personally had. Everyone kept blaming "the system," but no one could explain how your bank left me stranded in Houston for hours.

I've been banking with these folks for 30 years. The security measures on the debit cards is second…read moreto none. If I don't let them know when I am out of state, they will suspend charges on my debit card to prevent fraud. If you let them know, you will have no problem. I've used my debit card all over the US and Scotland in the IK without issue.

I must have lived under a rock, there are a couple of ATMs inside that do everything. Deposit and…read morewithdraw large bills from your account. Loved that I was in and out without waiting in any line!

I just received a call from the Chase district manager who apologized, was extremely courteous, and…read morepromised to remedy the situation so it does not happen again to someone else. As far as I am concerned the problem is now solved, and everything is fine once again between me and Chase.

I've been a meme we at Capital One for about 3 months now and I currently have accounts with 2…read moreother banks as well. I closed my Iberia Bank(now owned by First Horizon) and I was also a Midsouth Bank customer several years back. I will have to admit I was a little irritated when I first came to Capital One because I was expecting the same routine as every other bank around. That would be bring in multiple pieces of ID, a cashiers check and/or cash to open the account and do it at a time where you have an hour or more to spare. What I found was that most everything is done by you, the customer online and you don't even need to go into the location! It can literally all be done online (I assume but maybe there are exceptions). So, once they walked me though the process online I went home and opened my savings, CD and an account for my wife in just minutes. I've seen the commercials and they call it "banking reimagined" and Samuel L. Jackson is always saying "what's in your wallet?". In the end and after understanding the difference in philosophy which is really an approach of "the customer controls their accounts" I can say I am much happier with Capital One then I am any of the other 5 or 6 banks I've been using over the last 25 years. It doesn't cost anything to join and when you look at the fees other banks charge for services and the minimums, you'll quickly see the advantages of banking here. Enjoy!

Horrible customer service inside this location! Maybe a management change is in order. Your…read moreemployees are a reflection of the management.

Very friendly bankers, and I didn't have a wait to be served. Excellent banking experience with…read moreexcellent people!

If i could give 0 stars i would. I have been banking with this bank for 2 years and earlier last…read moremonth on the 10th I had my card hacked and had 10 unwanted transactions and the bank waited till I was overdraft to stop it. I had my card canceled 3 times and when I tried to explain to a bank teller over the phone and they started to get frustrated as I have called them 5 times in a week to try and figure out what is going on they where no help at all and they should have blocked it when the first transaction went through! I am overdrafted -58$ without my control and they say I ow the bank 58$ even though I had no control over the transactions they shouldn't have waited till I was overdrafted to do something and I shouldn't have to call them 5 times to get it fixed. I will be leaving this bank soon.

Advancial is a top tier Credit Union in the realms of customer service, service diversity, personal…read morecounseling, and communication. The few but very important cons are the lack of accessibility (I.e. Union partnered ATM's and partner credit union branches) and the lack of consistency with the mobile banking app service.

Great customer service! Great CD rates. Personal service with a smile. Both Lafayette locations.read more

I've been banking with Chase for years now and this is my preferred location. I am mostly happy…read morewith the service of the branch as a whole, but the ATM here has been unable to dispense cash more times than I can count. It's annoying as hell to not be able to get cash whenever I want to. For example (and this is what prompted me to write this review) I stopped by around 3:30pm on Monday to get some dollars and the ATM informed me it could not dispense cash. Ok, things happen...I get it. Went back the next day...no bueno and then again this morning-no dice. I mean what the hell?! I had to go to another location to get cash. It's not that big of a deal but annoying to not have access to MY money when I need or want it. I'm not going to stop banking with Chase but I'm not shouting from the rooftops about how great the service is either.