Ive been with this credit union for 30 years and staff are always courteous, professional and wait…read moretimes in lobby are quick.

Ten years I've been a member here. And in that decade I've watched this place take the phrase…read more"people helping people" and hollow it out until it's nothing but a slogan on a wall -- something you say, not something you do. That motto isn't decoration. It's the entire reason credit unions exist. It's supposed to mean I'm an owner here, not a revenue line. But every interaction I've had says otherwise. You've treated members as something to be managed, squeezed, and dismissed -- and then had the nerve to market yourselves as the friendly alternative to the big banks. You're not the alternative. You're the same thing with better branding. So thank you for nothing. Ten years, and the only thing this institution ever gave me was a clear picture of what it looks like when an organization forgets what it's for.

We have closed our accounts at TCCU as of today. We traveled 20 miles to the Credit Union to…read morefinalize paperwork on a loan. When we arrived, my wife needed to use the restroom, but was informed they don't have "public restrooms". She walked a block or so in downtown Austin to Franklin's BBQ that allowed her to use their facilities. When we got in to see the loan officer, we got the same explanation as the receptionist: "We're not allowed to let people behind the teller desks". At this point, I decided not to pursue the loan. Someone I assume to be the bank manager came over to offer the same explanation. I asked, if a person had a true emergency, could they under some circumstance use their restroom. She replied, "Only if they sign a log and are escorted by CU personnel." Shouldn't they have led with that? At this point, I closed our accounts.

Continuing my earlier list of problems:…read more (13) Most password reset systems send out a url for the user to click in order to initiate the reset. Instead, TCCU sends a temporary password, which is an acceptable alternative, *if* TCCU made it extra-clear that this is what they're doing. But they don't, which results in some users skimming the message and clicking the link in the message thinking that it's the reset link, when it's actually an unsubscribe link. To wit, the subject of the message should be changed from "Lost Online Banking Password Request" to the more specific, non-ambiguous, "Here's your temporary password", *and*, instead of listing the entire cryptic URL for unsubscribing (!), the message should instead be HTML email with the hyperlink embedded in the word "Unsubscribe". (15) There's often a phenomenon in customer service where a customer has a problem (the original issue), then when s/he tries to solve that problems, s/he runs into more problems, such as a bad website or clueless support reps (the resulting issue). The resulting issue often makes the customer even more flustered than the original issue. Compounding this, when the customer explains the original issue and then the resulting issue, poorly-trained support reps zero in on the original issue and completely ignore the resulting issue. That creates a NEW resulting issue, and the customer could then wind up stacking half a dozen resulting issues while desperately trying to get staff to even *acknowledge* those resulting issues, much less actually address them. This happened to me multiple times. I told the first phone agent that I logged in but couldn't find where to change the answers to the security questions, so is it possible to do that on the website, and if so where? She didn't know (which is a problem in and of itself), so she put me on hold, and then when she finally came back she said, "Yes, you can change the answers on the website." (Groan.) I told her that was unhelpful, because I'd already told her I was logged in and couldn't find where to change the answers, so again, WHERE do I change the answers?! She put me on hold again, and then came back and said, "When you log in, you can change the answers." (Groan.) I told her, "This is the THIRD time I'm telling you that I'm already logged in, which you're ignoring. Let me speak to someone else." She transferred me to a supervisor, I explained that I told the previous rep that I was logged in and couldn't find where to change the answers, but she kept blithely telling me that I could change the answers on the site, which didn't address my query of WHERE could I change those answers? The supervisor likewise completely ignored the resulting issue (the bad service from the first agent) and instead tried to solve the original issue (how to change the security answers). They've failed Phone Support 101: LISTEN to the customer, and if there's a resulting issue from an original issue, address the resulting issue FIRST. (16) When I log in and click through to my checking account, the website says, falsely, "There are no transactions yet." THIS IS BLATANTLY INCORRECT, as I actually have numerous transactions. Again, it's bad when any website gives wrong info, but especially so when the site is a financial institution. What they really *meant* to say is, "There are no transactions in the last 15 days." It's bad when customers have to second-guess the website to try to figure out which things are true and which are false. (17) The 15-day default for the transaction (tx) window is utterly ridiculous. The *minimum* default should be at least the last month's worth of transactions, and if there are none within the last month, it should show at least the last 20 txs. (18) There's a horribly unintuitive "Scroll for more [transactions]" feature. You have to scroll down, BEYOND the visible list of transactions, then have to scroll back up to see how many transactions it deigned to show you. (19) They get kudos for letting you resort the txs into chronological order (to match what your bookkeeping software likely shows you), since most banks and credit unions don't offer that feature.

We had a wonderful experience with Kim Watson and everyone involved in making our transaction as…read moresmooth and easy as possible. They really know how to get things done in a timely manner and kept us updated along the way.

I would also like to mention that SSB closed my debit card without informing me leaving my husband…read moreat the cashier at H‑E‑B with no way to pay for a week's worth of groceries! An improvement would be to call the customer before shutting a debit card, refund the $30 fraudulent charge, and Allison should follow up and fulfill the promises she makes to a one of SSB's customers' on the phone.

We closed our RBFCU account several years ago. A couple of years following that closure, RBFCU…read moreissued a debit card - in our name - to a fraudster. Of course we pursued this matter. We were eventually told by RBFCU that they will issue a debit card - without vetting - if someone simply provides a name and social security number, over the phone. (Of course, through data breaches, whose name and SSN isn't available for fraudulent use?) Although the closed accounts had security protocols, such as "secret question & answers," none of those were apparently required to issue a debit card on a closed account. Writing this review to share the above information and to query why the attached review, written by someone else, has been hidden. It accurately describes our experience in opening an account (same thing: it was conducted via video interview with someone we understood to be in the San Antonio area). After all that vetting to open the account, we were shocked that it was really easy for a fraudster to request a debit card on a closed account. The only reason we were alerted to the fraud was that the debit card was mailed to our address. Apparently, even though the fraudster may have requested a change of address, the card came to us. Based on our complaint, RBFCU informed us that it did present the matter to its Internal Audit department for review. Perhaps it is standard operating procedure for Credit Unions to e-z issue debit cards on closed accounts. But, hiding a review which accurately (at least based on our own experience) describes the RBFCU account-opening process surprised us...and motivated this review.

This branch is incredibly kind & helpful! The tellers are very thorough and they helped navigate…read morethe website. Great staff- quick service.

Bridgette Hearne has been our State Farm Agent for over 20 years. She has always been very friendly…read more& knowledgeable. Bridgette answers our questions promptly & has helped us to make decisions about our insurance. Her staff is also very helpful. My wife & I highly recommend Bridgette.

I have been with State Farm for 15 years, and Bridgette for the last 7 or 8. I have always…read moreappreciated the personal, efficient service I get from this office. Very little in my life is as simple and easy to deal with (and cheap!) as my car and renter's insurance. I wish more of the services I need made things so easy!

AAA is the best check cashing place ever Danny is the best in customer service thank you for the…read morebest experience

Hello, All is well, I have never had a problem with Loans of…read moreTexas! Henrietta is awesome along with Jo-Rel and Jeff! Thank you for always being so kind and helpful!!! Keep up the good work!! LINDA SAEZ

Amazing service! They are legit and help so much in the time of need. I strongly recommend them if…read moreyou are trying to work on your credit! Tell them Jessica sent you!

Great people, great atmosphere. Met the owner, very down to earth. Dress code business professional.read more