IArt review
This business was responsible for turning a family holiday event into a disaster.
We went as a party of 11 kids and 6 adults for a private event. Each kid had a $5 sitting fee as did each adult who painted. This was in addition to the item you choose to paint.
The business owner couldn't be bothered to get out of her chair to give instructions and instead shouted out how to proceed.
The supplies were in varying degrees of empty and disorganized.
There was no method of identifying your ceramics and she took pretty worthless notes on the matter at checkout.
We were told on Dec 7th (night of party) our ceramics would be ready for pickup Wednesday the 13th.
When we went to pick up the pieces that day they were of course not ready. But we were told to come back tomorrow.
We went back Thursday the 14th and again were told they were not ready. But were told they were in the kiln it was just too hot to open. I asked for a specific time they could be picked up and was told it would be cooled down by 7pm that night.
Went Friday the 15th to pick up and it was disaster. Most of the pieces were damaged or destroyed. Out of 13 items painted on the 7th, 3 were correct and not damaged. The rest ranged from damaged to destroyed.
One also wasn't even placed in the kiln yet...
After discussing with the owner how unacceptable this was for a business we were given excuse after excuse as to why the items were damaged or destroyed. None of which were our fault or our problem.
I did request a full refund for all the items that were damaged or destroyed and the owner said it was refunded to the card I used to pay- it has yet to be refunded.
This place was dirty and unkempt. The owner was not accountable for her actions and not very welcoming during our event. These pieces were special to the kids that spent time painting them and some were even custom gifts for family. Unfortunately the we will be banking on "the thought that counts" because the items sure aren't under the tree. Use caution when using this business for your special event! read more