I hate to have to give this review, but people need to know my experience with them. This is by far…read morethe worst experience I've ever had with a tire/wheel shop. My experience was over a three week period; including damage to my vehicle, damage to wheels, three sets of wheels, five rebalancing, and so on.
It started when I ordered a set of wheels from them. When the wheels came in, I took it to them and had them installed. When they were pulling it out of the bay, they heard scraping noises. So they pulled it back in and had to rebalance them. When I got home, my wife noticed some of the balancing weights had fallen off. After calling them, they said to take it to another Commercial Tire location to have the wheels rebalanced. This Cole location stated that they were using new types of weights and were having trouble with them. The other location was suppose to have the old type. So, I took it to a different location. They rebalanced them and I drove off. About three minutes into the drive home, I heard some scraping noises. So I drove back to have them look at it. The problem was they were just closing up and are closed on the weekend. They couldn't look at it until Monday. I had to leave my truck there over the weekend. Monday rolls around, and I get a call. They said a weight had fallen into my caliper and got stuck. It got stuck in a position where it was scratched up the new wheels, my caliper, and rotor. Mind you, this a brand new 2024 Ram 1500, purchased two months ago. They were able to remove the weight and I drove off. I took it back to the Cole location to get things figured out.
There excuse for this happening was down to the truck having bigger rotors and the wheel specs, effective putting the blame on everyone else but them. My thought was, if somehow it was the wheels itself, I needed to get into a different set of wheels. So I go home and start looking at different sets. I found one set that I really liked and called them to order it. Then I spent the next several days battling them with numerous called by them. They kept telling me the vendor didn't like the choice and we would have the say issues as the others. There were countless calls from Commercial Tire saying they wouldn't fit and they would have weight issues. So, I made some calls to their competitors(Les Schwab and Discount Tire). One: I asked them if these balancing weight issues were normal. I explained everything to them and they were dumbfounded. Both places had never heard of this issue. They said this should never happen. Two: I asked them about the wheel I wanted them to order and they both said they should fit just fine. Essentially: I had a set of aftermarket wheels I bought in April that I didn't like. The wheels were 18x9 and a -12 offset. I have 35 in tires and a level on the front. The new wheels(replacing the damaged wheels) were 18x9.5 and -18 offset. This was a very minor change. I can only assume Commercial Tire didn't want to change them out. After talking and talking to them, I forced it and had them order the wheels anyway. After a week, the wheels came in and drove over to get them installed. These new wheels were about $120 more expensive than the the damaged/new set. I was planning to pay the difference. Then they throw a massive scam curve ball. The taxes for the damaged/new wheels were not going to be refunded. The new set of wheels I was there for, I would have to pay another full set of taxes. This means they took $100 of taxes they were taking back, and wanted another $110ish in taxes for the set I was there for. I spent thirty minutes arguing with them about their legal responsibility to refund taxes. They both sat there and lied to me about it. It got to the point where my wife was arguing with them. We feel completely scammed by them. On top of this, the new set of wheels were not the ones I ordered. So I had to wait another week for the right set to come in.
I had correct set installed today. After all of this, I didn't trust Commercial Tire anymore. So after the install, I took my truck to Discount Tire to look over the truck. They found the wheels/tires badly out of balance. Commercial Tire couldn't even balance the set right. The last two weeks I was driving around on their set of wheels(damaged and wrong set) feeling like I as driving on bumps, while on a smooth road. Discount Tire said they did the wrong time of balancing on the wheels and rebalanced them.
This Is a really long review, because there was a lot of problems. They never did address my caliper and rotor damage. The only thing they did right was not charging me the difference of the wheels. No amount of words can fully explain how bad this was. My wife and I felt cheated, scammed, lied to, and manipulated. This will go on every review site and a formal complaint will be file to commercial tire. I doubt anything will be done but have to try. Don't go here!
