Called at 10:29 PM (7185358008) to check to make sure whether my car was towed or stolen. A man picks up and basically tells me it's late and to call tomorrow after 9 AM. His services from three separate websites states that he is 24/7. I ask for his name and he refuses to give it to me, then I tell him I will call the police since I have no clue who took my car. He told me he picked up my car in the late afternoon and does not remember what type of car, color, which lot he towed it to, and that he's home on the bed. I'm not sure if he knows what advertising 24/7 service means. I tell him I will go pick it up now to avoid the storage cost and he ignores me. I tell him what's the approximate cost and he tells me he doesn't want to go back to the office and grab his calculator (his exact words).
Police arrives and calls him and asks him what time I could pick it up, and that the mystery man behind the towing remembers where it was located. He changes his tune and says that it will be available for pickup between 11 AM - 2 PM since he's not sure himself. The police recommended that I file a civil lawsuit: take pictures of all his sites with the hours of operation, make sure to tell the mystery man to break down all the charges, especially the overnight storage, and to log the time and expense for me to get my car.
Obviously I do not recommend this company since they blatantly lie on their hours of service, unethically charging more money for storage fees, and refusing to provide his name. read more
