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I’ll Stay Home

5.0 (1 review)
Closed • Closed

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Ohio Health Downtown Rehabilitation

Ohio Health Downtown Rehabilitation

3.0(2 reviews)
2.0 mi•Downtown

Ohio Health--you've made a fan out of me…read more Great customer service (or in this case, patient care) isn't how you handle yourself when things go right; it's how you recover when they go wrong. In my case, things went very wrong, and Ohio Health handled the situation perfectly. I won't recount my original review (you can read the terrible experience below), but let's just say I did not receive the treatment I expected. I sent out one tweet about my experience, and Ohio Health was *on* it. Seriously, these people have their act together. Let me tell you what transpired next... 1. I received a public tweet within one hour to apologize and to find out more about the situation. Their social media person and I DM'd back and forth, and she scheduled a time for me to get a call the next day. 2. Deb Kuntz (the Director of Quality & Outcomes Management) called me to apologize and to find out more about my situation. Deb does her job flawlessly. She was gracious, humble, and caring. I could easily tell she was genuinely concerned for my health--and not just removing my bad Yelp review. She knew i really liked my PT, so she was determined to get me back to this particular office again. She promised she'd follow up with me the next day...and she did. 3. Deb actually called me every day or every other day until I was able to get re-scheduled for therapy. She was clear with every step of the process. She knew it would be uncomfortable for me to go back to the office if the offending employee was also there, so she jumped through hoops to help make me feel okay about returning. 4. Ed, the Office Manager (I think that's his title, and I forgot his last name), called me a few days later to apologize and to help me get re-scheduled. He was very kind and caring. 5. I finally showed back up for therapy, and of course it was awkward, but they really did everything possible to lessen the awkwardness. At the end of my appointment, Ed asked to chat with me for a minute--he wanted to make sure everything was okay. And now, I am back in therapy and well on my way to getting my feet back in action. I am extremely grateful that Ohio Health acted quickly to fix my issue. The way they handled themselves has definitely earned a fan in me!

Worst nurses ever they were mean.Made fun of me being crippled and having brain surgery.Left you…read morein the dark at night.I was bullied forced to do things I refused.

Ohiohealth Upper Arlington Rehabilitation

Ohiohealth Upper Arlington Rehabilitation

3.0(4 reviews)
5.4 mi

Should you ever be in the need for physical or occupational therapy, this is a place you should…read moreconsider. Ohio Health Upper Arlington Rehabilitation on Larwell Dr. off of Henderson in Columbus, OH has some of the best therapists and counselors available with high credentials and an amazing rapport with their clients. Their equipment Is up-to-date and in good working order. You will rarely see any "Out of Order" signs on equipment should they be needed, because are quickly made to keep machines in good working order. All of the staff, from Fiona at the front desk who helps greet clients, schedules appointments and flawlessly maintains billing, in a warm and friendly manner, to the therapists like Yasmine and Tina who so patiently and professionally help their clients with whatever issues brought them to physical or occupational rehabilitation, you will witness personable and professional people. The facility is throughly accessible with plenty of handicapped parking spaces and automatic door openers as you might imagine. In general, if you should be in need of physical rehabilitative services, Ohio Health Rehabilitation is a good choice for such services. Of course, your doctor will make the initial referral, but you will likely be able to make the choice from those listed.

I sustained a head injury this past spring. It was determined I needed PT and OT and was referred…read moreto Upper Arlington Rehab. My experience was beyond amazing. The entire staff is professional, friendly, knowledgeable, and approachable. When I was discharged I was actually sad to say goodbye to everyone. I would like to specifically call out all of the ladies at the front desk, Allison & Bonnie (OT), & Tina and the two Kelly's (PT). From day one I understood why I was there, the goals, and how PT and OT would help. My therapists checked in with me each visit and tailored that visit based on the information I provided about my pain, etc. When I was discharged I was 100% confident I received the treatment I needed and achieved a great result. On a side note: The home exercise programs were very effective and helped me meet the end goals quicker. (Be compliant!)

I’ll Stay Home - occupationaltherapy - Updated May 2026

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