This hotel is very centrally located in the heart of the historic center of Bordeaux. It is…read moredirectly across from the opera house and is in a beautiful historic building as well. Upon arriving, we received a code so that we could drive to the front of the hotel (there are barriers if you don't have a number). The valet took and parked our car, which made check in easier. The check in was a delight. We received an upgrade from the junior suite to a superior suite, which has a bedroom, living room, 4 closets, a bathroom, shower room, and 2 WCs. There were blackout curtains and it was very quiet. In addition, the gentleman who checked us in told us that he is from Bordeaux and let us know that we could ask him or the concierge for any restaurant or itinerary recommendations. The concierge is top notch. I developed a very painful toothache the first night here. The following morning, I asked for a recommendation for a dentist. He booked me an appointment WITHIN AN HOUR at a nearby dentist who spoke English within a 5 minute walk to the hotel (although I speak intermediate French, I could not have adequately described my symptoms). The breakfast buffet had lots of options and they were tasty. I wish the cappuccinos were a little bit stronger but that is the only tiny complaint I have about this hotel. We are enjoying our stay. The staff and accommodations are wonderful.

Loved my stay here!! The rooms are charming with OG tapestry dating way back. The service is top…read morenotch and the rooftop is epic. We didn't get chocolate at turndown which was the only first world problem

This was a neat hotel to stay in. Located in the heart of Bordeaux, you only have to walk half a…read moreblock to the right and you're at Notre Dame de Bordeaux. Walk half a block to the left and you're at Opera National de Bordeaux. Rue de Sainte Catherine is nearby, as are all of the shopping and eating, from fancy to decently priced. Some might consider the rooms small, but having staying in Japanese business hotels, I'm used to small, though the HBEO's rooms are slightly larger. The room was very quiet, great for getting a good night's rest. There's a Nespresso in the room and you get two complementary pods and a bottle of water. Hotel staff, from the ladies at the front desk to housekeeping, were very friendly and knowledgeable. One of them even recommended a great running path for me which turned out to be a nice way to explore the city. There's no onsite parking, but the Grands Homme parking garage is a three minute walk.

For three days I stayed at this hotel on a Road Scholar trip. The hotel is excellent. Kind service,…read moreattentive staff, excellently decorated rooms that where well laid out, and centrally located to the best that Bordeaux has to offer. I would stay here again, without reservations.

Beautiful hotel with amazing amenities located close to all in Bordeaux. The most delicious…read morebreakfast I have eaten in Europe so far. The staff is warm and friendly! Don't pass up this place. So highly recommended!!!

Wow! What a magical experience. The staff was knowledgeable, warm and friendly. Our rooms were…read moreabsolutely beautiful. The concierge handled all taxi and travel plans flawlessly. The breakfast was perfect and the setting so relaxing. Drinking wine on the patio in the afternoon was perfect. Their restaurant recommendations were also perfect. I can't wait to stay here again. I travel often and highly recommend this beautiful boutique hotel.

Five stars for a reasonably priced, friendly, thoughtfully renovated residence turned into a blend…read moreof a B & B and a hotel. At a higher price, it would be 4 stars. It is conveniently located to the more interesting touristy parts of Bordeaux. Free wifi and a cute tiny "restaurant" type area. However, this place is not staffed like a hotel. It is run owned and run by two people. I would stay here again if I return to Bordeaux and could get a nice price again. English is spoken well here.

This was our first visit to Bordeux. The staff here provided the best service I've ever…read moreexperienced. Very elegant facility, easy to walk to most things we wanted to see. We'll definitely be back!

My elderly friend and myself were booked into this 4 star hotel for one night on the 15th…read moreSeptember. We have had to cancel because she now has cancer and will still be having chemotherapy in September. The hotel will not refund our one nights stay on these compassionate and health grounds. We cannot believe such a luxurious hotel can't afford to refund our money when they will already have probably rebooked our room to someone else. Kerrie-Ann Muller.

From the owner: Au coeur du vieux Bordeaux L'Hôtel-restaurant Basque est situé au coeur du Vieux Bordeaux. Il est…read morepossible d'y accéder soit par le Quai Bourgeois, soit par la petite rue du Chai-des-Farines. Le restaurant, qui prépare une cuisine du marché étiquettée "Grand Sud-Ouest" dispose d'une charmante terrasse.

Lovely boutique hotel, close and a short walk to the city center…read more The hotel is located on a side street. It is quiet and gets AAAA+ rating for cleanliness. Our room was big with a very comfortable king size bed and the bathroom had nice amenities. The heated towel rack and fabulous rain shower made the bathroom luxurious, as did all of the Villeroy & Boch accessories. Staff was very helpful with restaurants, directions and even booked us on a wine tour. I highly recommend this hotel when in Bordeaux.

Beautiful, modern, and quaint lodging. The room and bathroom was spacious. The staff was very…read moreaccommodating and even went to the bakery to buy us fresh croissants for our breakfast. Highly recommend!

This hotel really has everything you could need for a basic, centrally located hotel. Super…read morefriendly and helpful front desk staff. A bar where you can buy wine. The rooms are basic but spacious by European standards, especially if you get a triple room. Like that they had the salle de bain type of bathroom where the shower is separate from the toilet area. Our room was located off the side street, not the busy main street (St. Catherine) thankfully so it was very quiet. If you're looking for great views, this would not be the place since we just had a very tiny floor level window but there was a skylight overhead with a closeable cover that added some additional light. Breakfast isn't necessarily included in the rate but I think it was about $12 if we had wanted to get it. They do have a lift (though they have a few stairs to get down to get to it so I definitely wouldn't call it accessible). Great location off of the main pedestrian area of Bordeaux. Cabs, the tram, eateries and shops are all within walking distance. Would definitely recommend if you're looking for a well located, affordable place to stay in Bordeaux!

A friend and I spent two nights in Bordeaux. This hotel was in a perfect location. It was walking…read moredistance to many cafes and shops. The room was comfortable and had a nice coffee maker. The bathtub was really tall. I could barely climb in! The oddest thing was that there was a tiny window on the floor! You'd have to get on your knees to look outside! They have a huge lobby with lots of sofas and chairs. The front desk provided complimentary bottled water to us whenever we asked, which was a nice touch. I'd stay here again in a heartbeat if I'm lucky enough to visit Bordeaux again.

BED BUGS!!! We stayed for 3 nights and immediately were bitten all over with the bed bugs, be aware…read morethat they clean bad reviews with bad bugs on Google. The rooms are small and dirty, the staff is not helpful at all. So disappointed.

Checked in couple of days ago into this dump. Got bitten by bed bugs all over. Small rooms, ACs…read moredon't work. Windows don't open.

Great staff hence the 4. Location is good but the room comfort for the value was not the best. Bad…read morebeds for those that don't like extra firn. Pillows weren't great for us either. Though comfort depends on preference so this was only our experience.

I cannot say enough great things about this hotel and the amazing staff !! If you want a genuine,…read moreand warm reception with personalised service, then you must stay here. I highly recommend it and would definitely go back. They anticipated my needs and went out of their way to accommodate guests. Truly a JEWEL in Bordeaux !!