Luxury hotel at its worst, 5 star pricing with a 1 star service at best! It's great to have a…read morerenovated hotel but luster will only last for a short period of time while service will be treasured and remembered.
Hotel was recently renovated from the presentation, location is great walking distance to the car museums, shops, and right next door to Hop on Hop off bus stop, amazing views of the marina, over priced for the level of service provided.
Guest arrival experience is ZERO, two bellman, ZERO pleasantries or assistance, guest service agent over promise and provides interest in providing additional services with planning a day in Monaco and under delivers with the basics service of remembering that our room is ready but worst yet, to come by and ask if we are waiting for a taxi? 30 minutes later she takes a break and completely forgets to mention to her colleagues about our room, 15 minutes later we ask if our room is ready which it was. Hmmm so much for our 10 minute wait.
Since it was a long trip from Italy, we decided to take a break and enjoy the pool. Service for food and beverage is not available or is it? Beverages are available only if you get it from the bar. So I decided what the heck, I ordered our beverages only to see that a family in a cabana was getting service. Was I just discriminated? We were hungry so we wanted to eat, we go inside to find several waiters, manager busy cleaning the restaurant, we asked if we can be seated only to find out if we wanted to be seated inside or outside? Why would they ask me this if it's not available? Order our beverages, waiter is the bartender, so, so drinks, overpriced, food comes out, sandwich prepared wrong, Ceasar salad with chicken excellent.
Concierge: was amazing and very knowledgeable with the local restaurants and activities, exceptional service with making reservations and recommending the internal car service which runs every hour. Wow, awesome service! (This young lady is not the same person that was sitting when we arrived, I think she was a front desk associate).
So we go down at 6pm to take the car service and guess who assisted us? The over promise, under deliver guest service agent again. Guess what she ask me if we made reservations? Of course not! We were told that car service is every hour, by now I'm fuming, which she began to argue with me....
This is our first impression, all in a few hours, awesome impression, impeccable service with fantastic demeanor-NOT!
Disappointed!