I have never imagined having to have to write a negative review about such a beautiful hotel as the…read moreGrand Suisse - Montreux, but I must. The breakfast meal and food and hotel service was wonderful. The food was always delicious and clean. My company comes here often, usually in teams, sometimes just one person at a time. Our clients use this hotel, too. Although the room was tiny and its description was misleading, everything was clean. Yet, it is in the room that I have had the worst experience of my entire business career. I have traveled all over the world for over 30 years and have had horrific experiences, but none of the rooms harmed me, until now. It is a very simple thing, but it is treacherous, and there is no excuse for it. And the staff admitted it. The bathroom has a small step that one must navigate from the bedroom. At daytime, this step up to the bathroom from the bedroom is easily seen, and as long as there is enough light, one steps up easily. Yet at night, when I was sleepy, in the total dark, I tripped on the step and fell onto the stone floor directly impacting my left knee and wrist, injuring myself. My knee swelled up instantly and I was in pain instantly, and severely. I called my friend in the US who told me to go to the kitchen to get ice and take ibuprofen. I did so. I had one day of work left and did not want to let my team down. I had one last night left to stay in Geneva before flying back home. So instead I went down to the kitchen in search of ice. The kitchen staff was incredibly considerate and prepared a large sealed ice pack which kept me from going to the hospital. As I write this, three days later, my knee is less swollen and bruised, but it still swollen and hurts a little. There is no excuse to put a step leading to the bathroom so someone can trip and hurt themselves in the dark. My business team and client use this hotel and need to stay near Montreaux, and we also stay in Geneva and Zurich. I will strongly advise our company to avoid this hotel after 1) being injured because of a dangerous and useless step, and 2) not receiving any sort of coupon, adjustment or written apology after being injured because of a careless design flaw. My knee and wrist still hurt.
I cannot express my deep disappointment at this acknowledged safety hazard. If I was in the United States, I would take further action, but I loved everything else about this hotel, and wish only positive things and a thank you to the cafe staff that helped me when no one else in the hotel would help me. When I told the front desk when I checked out, all they said was they knew this step was there, and was in other rooms, as well. This acknowledged trip hazard borders on egregious ignorance and a strict review to be certain of compliance and accident prevention, IMHO.
