Great dealer super deal all fine by text and email. Never spoke to anyone until I went to get the car. Everyone professional and very responsive. read more

I had an appointment for my car to be serviced 8 days ago. An APPOINTMENT. That was over a week ago & I'm not sure they have even looked at my car. I call multiple times a day and they promise to have someone call me back....THEY NEVER DO. My insurance company has called them and can't get information either. Horrible service- actually NO service & NO communication! read more

I've called the Brunswick Hyundai dealership 14 times today, trying to reach someone in the parts department, and it's 12:30. Not once has anyone in parts picked up, and 11 out of the 14 times an operator didn't even answer to transfer my call. On the rare occasion the operator did answer, I was transferred to parts, only to be met with silence each time. Earlier around 10:00, I was able to speak to the operator, who took down my name and number, assuring me she'd hand-deliver it to the parts department. Yet hours later, I'm still waiting on a callback. This level of customer service is beyond frustrating and absolutely unacceptable. I'm practically begging to pay for a part, yet no one can answer the phone to assist me. Now, it seems my only option is to make a 20-minute drive to the dealership just to place an order in person, which I'll have to return for later to pick up. This is a huge inconvenience and reflects poorly on Hyundai's reputation. I can't understand how a franchise dealership could be this unresponsive and incompetent. read more

I called Vaden Hyundai looking for a Tuscon. Kella called me and she was very helpful in helping me find the car of my dreams. We also worked with Mikel while Kella traveled to Jacksonville to get my car. My husband and I bought new cars and are happier than ever! read more

4/27/24 I called two weeks ago and spoke with Matt. I had simple questions that he couldn't answer that needed to be addressed by the finance department. He assured me that he would have the right party contact me back that day. Two weeks later and 3 other contacts later, no one can provide me the general manager nor Kevin, whom has been avoiding my calls for two weeks now. I contacted corporate for a complaint today and they asked me to drive 3 hours roundtrip for what a simple phone call could provide. We had a terrible experience with customer service as soon as we signed documents. It was like night and day once they had our money. DO NOT DEAL WITH THIS DEALERSHIP! read more

sales and service are great ... i purchased 2 cars from the Hyundai is number 1. Matt is financing is awesome.

Brought Hyundai Equis in 721 picked up 82 for repair on ECS system light on replaced one strut driver-side parts, 3285.40, labor 908.00.. today 8/30 lite on aGAin. Called Deanna said bring again even though book said not to drive with light on. 2 more weeks to Take a look. Sorry excuse for a Hyundai dealership. Total spent so far over$4000.00 . If I could leave minus number I would. Don't use them even if you have to haul to jacksonville or Hilton head . AVOID LIKE the plague. read more

Their service department ran my 2023 Hyundai Santa Fe completely out of gas and told me to bring a gas tank when I came to pick it up. Unbelievable. It had gas in it when I dropped it off. To top things off, they didn't even fix the problem. When I complained, they told me they wouldn't service my car now and I had to take it somewhere else. read more

I am very unsatisfied with the service dependent. I would not recommend purchasing a vehicle from this dealer. They wanted me to pay over 240.00 to tell me if a fuse was blown. read more

We bought a Genesis. Love the car but this dealership has been a nightmare doing what should be a simple repair under a service warrantee. We live an hour away and have tight work schedules so it's difficult to just come in. Long story short parts were not in stock. Never got a call when the part arrived. Then told we were called when it never happned. As it is it's almost Impossible to reach anyone in the service department by telephone. When I finally did I was advised to make the appointment on-line. I did for 8:30 and was told that they don't always get the information and I may have to wait till 5 for the car to be done for what's a simple plug and play part. Was yelled at by the service person checking in my car. Service department here has an excuse for anything you can and can't imagine. Wish I could leave 0. Oh yes, if you call them out on thier issues, the solution is to threaten to no longer fix your car. I see they have done that with a lot of people. This dealership sells Chrysler Jeep and other brands as well. Would not suggest buying anything from them as the service is really bad read more

Trustworthy and reliable. Great service. I was here once a few years ago and another customer had driven from Savannah to bring her car here. 10/10 recommend. read more

I was in the market for a new car and came across Hyundai of Brunswick's website. I saw a car that I was interested in and decided to visit them on Black Friday to see if they had any specials going on. I was greeted by Mike and he was able to show me the car I was interested in. I immediately fell in love with the car and told Mike my price budget. He assured me that they could work something out for me and in the end after some negotiating I was able to walk away with my brand new car! Mike, Linda, Cassie and the whole team at Step One Automotive Group Hyundai were polite, courteous, honest and very accomodating. Car buying can be a hassle but the team here made it a great experience for me. Thank you! read more

Hyundai Brunswick - Auto Repair Near Me - Brunswick, Georgia

No body returns any phone calls here, looking to buy a car and could cared less to earn my business.

Very unprofessional service dept. Called ahead to schedule an appointment. Arrived to drop off my Hyundai Sonata. I had to give my information to 3 different people before finally getting to Michelle Murks who started to check in my vehicle. Michelle was very dismissive and you could tell she was already in a bad mood. She didn't fully listen to our explanation of what was wrong with the car, she instead jumped straight to telling us that it probably isn't covered by the warranty and that they do not accept all warranties. She started to look up our warranty information and became agitated that we didn't have our entire policy memorized by heart. We have had our vehicle serviced there before, so they should have all of our information on file. Instead of being helpful and looking up our warranty, Michelle accused us of being too negative and said we should take our car somewhere else to get serviced. When we objected, she became very confrontational and used profanity while storming off. The service manager came over and refused to help as well. Instead of finding out the issue, he instead told us to leave and that we would not be welcome at that dealership ever again. I understand that people have rough days and are in bad moods, but there is no excuse for taking it out on customers. You could tell from how Michelle refused to check-in our car and how quickly the service manager jumped to her aid, that confrontations with upset customers is something they deal with often. The customer is not always right, but there is no reason to be so rude and dismissive just because you don't want to take the time to help people. It is apparent that this service department devotes more time on how to quickly get rid of customers who question the poor service they are receiving rather than focusing on how to provide the best service possible. read more

GO ELSEWHERE. I came to this dealership 100 miles from my home because they had an offer incentive to purchase a vehicle if you traded yours in. The offer was $3000 on top of KBB value of your trade in. I submitted it two days prior to my appt scheduled and the day before. The morning of I spoke with Ashley and I asked if I was to get an email on it and she said it was in their system attached to my profile I filled out online. I came to my appt and worked with Shanda. When asked if I would be trading in I advised I'd be trading in my Tucson and I had filled out the KBB offer online. I also let her know I was preapproved through Capital One and when she was coming back in with the number sheet to see what my appraisal was on my Tucson I saw that they were going off their own appraisal and not the KBB and also didn't see the $3000 incentive. I asked about it and she proceeded to tell me I didn't tell her about it. I said that was the first thing I mentioned and was told it was attached to "my profile" from submitting my information online. She then said I only mentioned after test drive which was inaccurate as well, which made no sense since I was told I never told her. She then proceeded to go on the website on her computer and ask where it was and said it wasn't on there and I showed her my screen shots showing that it was. She then rebutted that it's only "up to $3000" and I told her it doesn't say that on the site but that's it's $3000. Nothing mentioned even in the terms about "up to". She then stated the reason was because my car had too many miles and she couldn't give me the $3000. It also did not mention anything in the terms and conditions that there was a limit on the mileage for your trade in to be eligible. I also asked before the appraisal on the car came back that nothing would be going against my credit and was told that they will do a soft pull on credit to get a credit estimate and that it's not a hard pull because "nothing has been submitted" We hadn't even started any financing yet. This was just the numbers with my trade in. Come to find out - I called Equifax - and this indeed was a HARD PULL and was told they needed to submit an Electronic Deletion Letter. So I have now called and left a message with Shanda the representative requesting this as well as my husband speaking with Megan on the phone to speak to a manager to have this removed - in which she told him that the offer and incentive on the website is a "GLITCH". I am attaching the photos to show this was on the website prior to my appointment and also AFTER my appointment of it still showing on the website. I'm upset because I drove the 100 miles for the incentive and they didn't honor it and it changed from I didn't tell them (which I did multiple times through phone to confirm what I needed to do on my end and when I first walked in to my appt) to it doesn't exist and isn't even on the website - to that the price varies and it's only UP TO $3000 - to then it's a mileage cap - to NOW being told it's a GLITCH on their website. With all that aside - I'm more upset we were told specifically that this was a soft pull and not a hard one on my credit report when I asked prior and after to confirm to find out it was a HARD pull. At this point all I want is the electronic deletion letter sent and be done with this. This was an extremely disappointing and terrible car buying experience. The least that can be done after driving all that way for an offer they refused to honor and didn't tell me until the end and ran my credit and lied about it - is to submit the deletion letter to Equifax. As of right now we're still waiting for a call back from a manager to have that rectified it is the end of the day and neither a manager or the representative have even called back to acknowledge that this will be fixed. I literally think I'm getting a sheet with the numbers for my trade in to the car factored in with a new purchase and they ran my information without my approval and didn't tell me anything they were doing. She asked me what I thought my credit score was and I told her and that was it. Day 3 and still won't call back to resolve. read more

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I went here and traded two cars for 2 new ones on November 6, 2021. Those two used cars weren't paid off until the end of December forcing my wife and I to pay the delinquent fees incurred. I'm still waiting for the dealership to reimburse me for that money, to send me my spare keys for the wife's car, and now they've lost the car tag so my wife has been driving on an expired tag for 3 weeks. The girls answering the phones don't relay messages or either the managers don't have the balls to call back. I have never dealt with such a lack of brains and decency. I suggest for future customers to look elsewhere, we get much better service in Savannah. I wouldn't recommend nor give another chance at getting my business. read more

If I could leave a zero, I would. I went in 1/17 to purchase a new 2022 Hyundai Elantra N which is listed at $34,480 on their website. Was greeted with $37,800 because of "shipment". It arrived today., also an included $1500 for something with the paint, totaling $39,300. On top of that their website says they will offer $3000 over Kelly Blue value for trades. The salesmen told me he didn't know what that was. I am in sales myself and know there is commission involved, but man, at least talk and help your customer. I have been to 4 other Hyundai dealerships looking for this make and model with the features I want, those other 4 dealerships honor their online pricing and didn't sneak in some additional cost because as David said himself in our text exchange "we are charging extra for a car that is in high demand". I will most likely be ordering my new Hyundai through a local dealership since David was unwilling to work with me and remove those additional mark ups and honor their online pricing. I would never even think about recommending a friend or family member here. read more

Hyundai Brunswick - Auto Repair Near Me - Brunswick, Georgia

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Interesting dealership! Saturday at 12pm when all other shops are running holiday promos and Hyundai has a special ending on 7/5 there was not 1 staff person at the Hyundai dealership! We were alone in there for awhile and even when we browsed at their adjoining lot,not 1 person was present. Strange way to run ( or not run) a business! read more

I have been to this dealership 4 times in the last year and it has been under different ownership 3- times in less than a year. The only reason I kept going back was because it's the closest Hyundai dealership to where I live and service was included when I purchased the car. ( I bought the car where I previously lived in FL). However, I will not return. Here are a few reasons why this dealership should be avoided. 1. Scheduled appointment times are not honored. I brought my car in for a oil change scheduled for 10AM and the car isn't ready until 3PM 2. Service may or may not be performed. The checkout sheet indicated that tires were rotated and air pressure checked and filled. In my case, this wasn't done. 1-tire with a distinctive mark remained right where it was when I brought the car in. How can anyone know if anything else was overlooked? 3. Management doesn't return phone calls. If you want repeat customers that have $$ to spend, management should listen to their voice mail and return calls. read more

Avoid at all costs!!!!!! I just went in there to have my truck which has a full warranty on it serviced and the girl Vanessa all she want to talk to me about was the thing that wasn't covered under warranty they've been told there and they are paid based on how much they sell so service advisers get paid more if they upsell you more things be where of this dealership and be where of the vanessa she is not a nice person to try and deal with I wholeheartedly would agree with the other reviewer's that this place is NOT a good place to bring your car read more

I thought I needed an oil change and found out I needed a new engine. This is a tale of deceit, lies, potential fraud and potential criminal activity. As I was ok with the understanding of the need for a new engine, and the dealership said "a few months" and "$4,100 out the door". I was ok with that too. So, I picked up a "loaner" and awaited the return of my vehicle. This was 12/26/2019 - yes - 2019! Then months (yes) MONTHS later (June 2016) I was told - sorry we can't find a engine, after being told it "would be no problem" and numerous times "next week". I picked up my vehicle June 2020 and was told they " could get a used engine and make the swap, same price, and we'll be ready if a week or so". Upon getting it home, seemed like all the liquids leaked out all over my driveway. I called Rick and was told "we didn't take anything apart". Rick said they would get it towed back when they had an engine. Week after week, Rick would say "next week, only two cars ahead of your". Then he said, last conversation "we have 14 or so cars ahead of you" and he was Nasty. Weeks later, many promises later, Rick Jackson became belligerent and brushed me off (very nasty). I took my car to another mechanic to evaluate the status and the first thing he said - there was no oil in the car, as the oil pan was not reinstalled completely-4 front bolts not secured. Basically - Rick Jackson, Hyundai of Brunswick, Step One Auto Group, lied, caused additional damage to my vehicle, and failed to meet a written contract. Upon speaking to many co-workers (where I work nearby) they had similar stories. So - 100% recommend avoidance of this place, all Step One Auto Group locations, and of course Rick Jackson. read more

Tried to get a new vehicle and got the run around by the salesperson and manager. Never going back. Worse customer service ever.

Greg, who is apparently the GM, is extremely rude. According to him, there are no service records kept here. This stealership is a joke. I'd give 0 stars if possible. read more

This is the first time I used our local Hyundai dealer in Brunswick to purchase a vehicle. The past three purchases were made at Key Hyundai in Jacksonville because I deem them to be trustworthy. My wife strongly suggested I try buying one from the local dealer so I did that. I had a very pleasant experience with Dave who proved competent and knew more about the product than most salespeople. I will give the dealership credit for somehow including an unexpected charge of $1295 for Perma Plate. After I specifically declined any add-ons with the general manager, who closed the deal, it somehow appeared on my final paperwork and I did not notice it until after the transaction. I'm a big boy and I give them credit for getting me for an extra $1295. However, I would caution anyone who purchases a car from the dealership to take a photograph of all the estimates that they give you up to the point of the final closing to make sure they don't throw in some crazy charge at the end. The charge is nowhere listed on the sticker in the window and I specifically asked Dave what the charges were if I just paid the MSRP, and all their processing fees. I don't recall Perma Plate being on any of the estimates I saw up to that point. Again, it's my fault for signing the final documents without a very careful review. The Tuscon is great. Hyundai is great. Hyper inflation is coming so $1295 may not mean much by this time next year. read more

Had appt. Sept 17. which would take about four hours for three recalls. Was then told several vehicles ahead of us and would take all day. No problem. They would call us and we would pick up Tuesday since we drove two cars. Waited all day Tuesday. No callback. I called on Wed. 9:30am and was instructed to leave message. No callback. I called back at 11:30am asking for general manager or person in charge. Spoke to (in his own words) low man on the totem pole. When I picked up suv on Sept19 I asked Susie, service advisor, why we were not notified. She said she called a couple of times. No record on my phone. Asked if she left message. Said no. Why??? A little suspicious. Wouldn't be so angry if she just owned it. read more

Oh my. I'm curious how these folks sell cars. Maybe it is all foot traffic. You play phone bingo and end up telling the person who finally answers all of the same things the prompts asked you... then you get someone who tries to quote you something you don't want... then they don't quote. When nudged, they send you some nonsense email. Brunswick!.. make the drive to somewhere else and save your time and energy. read more

This place is the worst and I will not be returning. The first time I brought my car here I scheduled a 60k mile service online. I arrived at the scheduled time and they said they couldn't do a 60k mile service that late in the day (3pm) so they only did an oil change. Why didn't they call to tell me that? And why did their website allow me to schedule it? Second time I scheduled the 60k mile service at 9am and let them know I needed to pick my car up in the afternoon. 4pm rolled around and I hadn't heard anything. I called, was transferred around 4 times, sat on hold for 10 minutes, then told someone would call me back. An hour passed and nada. I had to call back 3 times to get someone on the phone after I'd been hung up on, transferred around, and sat on hold for 5+ minutes. Finally picked up my car at 6pm. They gave me the keys and the employees went on to work on other things, leaving me to walk the lot and find my car. Get it together AutoNation Hyundai Brunswick! I gave you 2 chances and you are downright awful! read more

Customer service is TERRIBLE at the service dept. They had my car for 4 months. My "service advisor" NEVER assisted me with getting a rental, she NEVER called me to give me updates or to keep me informed of what was going on. The only time she took the initiative to call me was when they were done with my car and she called to say I can come get it. They had my car for 4 months, sitting out in the open, exposed to the weather, it was filthy when I came to pick it up. They have a detail crew on site, I would think they could have at least hosed it down. NOPE, not them. (The place I get my oil change vacuums my front floor boards and cleans my windows.) I had a detailed timeline of events that I was going to write in this review but I realized they don't care so I'm not putting too much time and effort into this one. I will NEVER EVER go here again and if I ever hear of someone needing or wanting to go here I will ADVISE them not to! read more