This was an extremely bad experience. I had shower glass installed on 11/16/22. It was the worst…read morecaulk job I have ever seen. It looked like he smeared the caulk on with his elbow. There were 3 leaks (at the shower glass corner and at two of the clips). They did not come out to fix the problem until 12/21/22 - over one month later! Next time I took a shower it was still leaking at one of the clips. They came out to fix it a second time on 1/18/23 - more than 2 months from the original install date! Again there was still a leak. I emailed them about my frustrations and asked for a discount. They did not respond to my email. 6 days later I emailed them again after contacting a different shower glass company (Perfection Glass) to come fix the problem. They finally emailed saying they would give me a discount but that giving a discount would void the warranty on both parts and labor. Since the warranty seemed irrelevant from them anyway, I took the discount, and will have Perfection Glass fix my problem. As an aside, for those who don't know, all parts are warrantied for life from the parts manufacturers, so the only part of the warranty which is voided is for labor. I could have gone into much more detail about my frustrations, but the long story short is that I had a leaky shower installed which had still not been fixed after two months. I'm not saying don't use them; I'm simply giving you my experience. Good luck with whatever you decide.

Recently, I had the need to use MOD Glass to address some problems with my frameless shower door…read more One they had not installed. Their customer service was outstanding. Their service technician was prompt, evaluated the problem and made adjustments that solved the problem. He was courteous and informative in explaining his solution. I would highly recommend MOD Glass.

St Louis Glass Works does a lot of our commercial work. We are very pleased with their work and…read moreexcellent customer service. The field workers do professional work and are always on time. Great work as usual.

Love Love LOVE my new glass shower. Excellent professional service and quality. easy to clean and…read moremaintain, and a spa like experience with every shower

This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

I needed a piece of antiqued mirror for a cabinet I purchased that had that piece missing. It came…read moreout perfect. Curt was great to work with. Very responsive and helpful. He even hand delivered the piece to my house when it was completed. I highly recommend this company

Clint was amazing to work with! Our custom shower Glass was ordered and ready to pick up in a very…read moreshort amount of time. The lady at the front counter ( sorry I didn't get her name) was super friendly and helpful. The guys helping load made sure glass was secure before taking off. This place seems to take great pride in their work! Great company to work with!

I had three windows in our house with cracks in them. Only needed the glass replaced. Someone…read moresuggested I call Floyd glass and window. I'm glad I did. They sent someone out to give me a bid within two days of me contacting them. The bid was very reasonable. The gentleman who came out let me know it would take about a month to order the glass and get it in stock. They just came and installed the new glass today. They were on time they honored the bid they gave me, they were polite, and did excellent work. I'm no expert on home windows but if I have any need for repairs in the future, they will be my first call.

I had a somewhat urgent need for a small project. It was a single pane in an OLD wooden window. Not…read moreonly did Floyd work me in the next morning they did not overcharge me for the short notice. The technician that completed the work was extremely nice and very professional. I can HIGHLY recommend Floyd Glass & Window!

I used Empire several times and have always been pleased. Every time it is easy to order and the…read moreglass comes in correct.

I wish that I could give empire more than 5 stars! Gwynn has been my saving grace on two separate…read moreegress window projects now. I called every single window supplier, manufacturer, and installer I could find in the Saint Louis area and none of them came close to Empire's price and timeframe. One set of windows I ordered in the middle of the pandemic and was told 5 weeks and they came in 3. I ordered another set of casement windows for egress 3 weeks ago and was told they would take 6 weeks, I picked them up today. Under promise and over deliver seems to be the motto here. I'll see you on the next one Gwynn! - Nick Boercker Properties