WARNING: Extremely Unsafe and Unprofessional Experience - Please Read Before Going! I wish I could leave zero stars.
I had one of the worst and most alarming experiences I have ever encountered at any medical or wellness facility, and I feel obligated to warn others.
When I arrived at the Hydration Room, I was the first customer of the day. I stood at the door as the receptionist unlocked it and flipped the open sign. Instead of greeting me or even holding the door, she looked at me through the glass, unlocked it, and simply walked back to her desk without a single word. That alone was extremely off-putting and unprofessional.
After checking in, she escorted me to a cold, uncomfortable, isolated room. The facility clearly hadn't been prepared for patients--they hadn't even bothered to warm the space or create a welcoming environment. It felt careless and inconsiderate.
Five minutes later, the nurse walked in to review the ingredients of my chosen treatment. Once finished, I removed my sweater to expose both arms so she could assess my veins. As an ER nurse myself, I know exactly where my best IV sites are, and I pointed them out to her. She dismissed them without properly evaluating them and went straight to choosing my hand--already a red flag.
She applied the tourniquet and cleaned the site appropriately, but it became painfully obvious that she had no idea how to properly start an IV. She punctured straight through the vein and into my muscle, causing excruciating pain. Instead of acknowledging the mistake, she attempted to thread the catheter anyway. I informed her she was not in the vein, but she insisted on pushing saline through the catheter, which immediately infiltrated. The skin around the IV began to swell, and she still kept trying to force fluid in.
I finally had to yell "It's infiltrated!" because she simply did not recognize what was happening--something any competent nurse should notice instantly. It was honestly terrifying. It felt as though they handed an RN badge to someone with zero training or supervision.
I am incredibly grateful I realized how inexperienced she was before she progressed to the next step. Had she attempted to run the infusion without properly priming the line, she could have caused a life-threatening air embolism. The entire situation could have ended catastrophically.
Shaken and in pain, I gathered my belongings and prepared to leave. The nurse then asked if I wanted to return when a "more experienced RN" was available and offered me a discount--as if a discount could make up for the complete lack of skill, safety, and professionalism I just experienced. I refused immediately and rushed out of the building.
This experience was not just unpleasant--it was dangerous, unethical, and completely unacceptable. I strongly urge others to be cautious and learn from what happened to me. I will never return, and I absolutely cannot recommend this place to anyone. read more
