DO NOT GO HERE! - stay away !!!!!!!
Reception staff were extremely rude! , not to mention a major breech in doctor patient confidentiality - but major stuff up's on the practice end!
They are extremely lucky i didn't sue.... ( this is just one part of what happened as i am not going to get into the nitty gritty but you get the idea)
i would never ever consider doing that : but they did this to another patient who later told me about after speaking to them and making a complaint and i am lead to believe this kind of behaviour happens a lot here at this practice and not only that have later find out that few friends had this happen , Record mixup , false test that from other peoples files get mixed up wither other customers somehow .....
But here is what happened to me:
The whole practice is a joke , some of the doctors are incompetent , brash , rude, judgemental, LAZY!!!!!!!... Have you in an out in under 5 minutes without talking to you enough to know what could be possibly going on, but happy to chuck you out the door with a script when one isn't needed yes a lot of medical places are like that but this place takes the cake for fastest script writing by a doctor !!..
I made a few complaints and nothing come of it , no reply , no response..
just a lot of blaming their system and bad excuses for why i should accept this kind of behaviour '' had a surly reply from ''another acting manger no apology just he quoted that '' it could be the American health system' when it had nothing to do with the conversation ...
not to mention they are totally unprofessional/unethical.. but not only did they screw up my appointment , but the worst part is right before going away i was getting a full test, the lot as i travel a lot.
i had booked an appointment and told me i couldn't see a doctor,
since it was only a follow up i thought all would be well .... i had made the appointment prior to come back....
and to be told that i didn't need an appointment despite having it booked previously ........ somehow they decided not to honour my appointment , but when the doctor canceled my appointment ''without telling me''
(at an normal doctors practice for my kind of thing you absolutely need an appointment)...
I was asking for another was happy to wait a reasonable amount of time , the staff at front desk were rude didn't want to help and told me it would only be 5 minutes to follow up with the doctor ... however i was kept waiting almost an hour only to be told i wouldn't been able to see a doctor . so the horrible rude practice manager decided to grant himself access to my records and blurt them out in front of the whole people in the clinic and some of it was very sensitive information. as what kind of shots i need , more detail info that i typically would get privacy for (stuff i shouldn't have had someone i don't know now know ,,.,..,
Not only was he rude and i didn't ask for him to do this and i clearly stated that i wanted to see a doctor but the practice manager had given me the wrong persons results and proceeded to tell me that they are mine , when they were another customers test results only to go away stuff around some more and realise his mistake than attempting to come back with mine and start making reason why nothing was ready for me to go and get shots and stuff i needed before going away i told him i didn't want him reading out my file and continue to try to do so even though i said not to.
Do not go here ! it is horrible .... they don't treat you in a fair and humane way, they don't care ... read more