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Hyatt Place

3.4 (110 reviews)
Open Open 24 hours

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Pool area

We have always enjoyed staying at this property. The staff is outstanding. They provide bus shuttle for those without cars to Disney, Universal and Sea World. Please contact the hotel for times etc as we had a car. The following team members I would like to give a shoutout: GM-James AGM-Phillip Desk-Johnny, Destinee, Axel, Jeffrey Maint Chief-Freddie, Manny, and Alejandro Housekeeping Mgr-Crystal, Eva, Micael, Ana, Albani Beverage Hospitality-Bob Breakfast-Maritza and Gustavo I had a couple of questions and the front desk ALWAYS addressed them. They are awesome! Breakfast was always hot and great as well!

Unfinished ceiling at the "Tower of Terror"

Stayed here for a week. The staff is the only honorable asset of this hotel. They are friendly, hardworking, and always willing to help. I would have given the staff 5 stars. But I really can't pull myself to give more than 1 for the overall experience. This means that mathematically-speaking the hotel itself scored below 0 by a large margin. If you are here for the Hollywood Studios specifically the Tower of Terror, you are blessed with a preview of the entire experience here in this hotel. Think I am kidding? Read some of the negative reviews below; they are mostly accurate. The entire hotel smells musty. During our stay, our corridors were febreezed once. But that helped for just about half a day. The hotel seemed to allow non-service animals so that might add to the cause, on top of the high humidity. The elevators are old. Trim veneers came off. The hydraulics were super loud. The humming sound would travel within the building through the structure. You can hear it clearly along with the super loud in-room A/C vent. Our room had a ceiling that looked like it was unfinished. The light fixtures were falling apart. Dated furniture, malfunctioning locks, weak water pressure, loose outlet prong catch, you name it. But perhaps worst of all is the quality of the clientele. We met the highest number of rude and selfish people during this trip. People pushing their way into the elevator before people inside could get out. Stupid young girls pressing all elevator floors above their own. People bringing their own tray to take away breakfast food to stock up their villages back home. (Yes, management had to put out a sign to ask people not to do that. It was THAT serious.) Crazy entitled parents letting their kids CRAWL around on the floor in the main dining hall pathways. Kids spilling drinks, dropping cookies right after a previous cleanup by the staff. Breakfast area littered with unwanted filled cups, plates, napkins, food. I feel sorry for the staff. They can never keep up with this sort of selfishness. Oh, they also have karaoke at the bar where people have fun at the expense of your ENT comfort. It's a circus. I won't be back.

Free Breakfast for member only-- effective 11/1/19.
Valerie C.

This place is a solid 3.5. The location is spot on close to Disney Springs and just an exit away from Disney World. Pros: clean. friendly staff. yummy breakfast! comfy bed. Cons: in room safe and bathroom lock were both broken. lack of modern charging options. Spa/jacuzzi was still broken (previous review from 2 weeks ago noted it was broken then). Having a jacuzzi was one main reason for picking this place so it was a let down. Please note that other reviews say breakfast is free... it's no longer free unless you're a World or Hyatt member. You "check in" each morning with a staff member at the breakfast room entrance and they check a list to ensure you can eat free. Another clarification from past Yelp reviews-- they state there is a restaurant on site. Besides a bar and a coffee/pastries quick-eats option, I didn't see a "restaurant" anywhere. Not to worry though because you can walk to Olive Garden and a few other close by options. Hint- try Sofrito's Latin Cafe right across the street!

John J.

So the place was not bad. Couple of things could have been better. In general the stay was short and was good. I feel the location was really good. The room that I got was the largest they had to offer. I liked the bunk bed option for the kids but do wish the the king master bed was not right across from the kids. The room had three 40" plus tvs and and lots of space to move around. Loved the AC in the room. It was very strong. Now the down part were that the day we checked in we called the front desk but it would seem there is only one person working for everything, meaning checkin, calls and all. Waited one the phone for over 10 mins and no one picked up. We need two extra blankets and towels in the room. So I decided to to down and get it myself. The lights did not all work in the room. The bathroom mirror light is out and the kids room with the bunk bed was not working as well. One of the larger issues weee that the water pressure was just horrible. I mean I would have been better off waiting for it to rain and took a bar of soap outside to shower. The sink drain was kind of not working well and water did not go down smoothly. I feel they can improve on these.

Clarissa T.

This was such a great place to stay. I have stayed at several other Hyatt brand hotels, but Hyatt Place is the BEST bar none. Everything started with Heather as soon as she checked us in. She trully exemplifies customer service and is the PERFECT example for a person working in the hospitality business. She trully made our families visit, and my brothers birthday, a magical experience. She was so helpful, accommodating and has a great personality. Keep up the great work Heather. I am sure you will be running a location of your own in no time. Other great perks of the hotel was the complimentary breakfast, free wifi, google chromecast capability, (which is a perfect way to unwind with netflix or hulu after a long day at the amusement parks), and heated pool. The room was pretty spacious, clean, (no bugs), and comfortable as well. Parking was free, and they offer free shuttle service too and from the Epcot. Their location is also pretty close to all the other parks.

This is ac grill at the bar Hope it's not mold

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Ask the Community - Hyatt Place

What's the current schedule for the shuttles?

Is breakfast still COVId restricted?

Yes take to room

Is there still a buffet breakfast?

In light of the recent COVID-19 situation, our breakfast offering has been updated in an effort to ensure the safety and wellbeing of our guests. We are currently featuring a selection of individually wrapped, pre-packaged breakfast items, such as… Read more

What's the schedule for the shuttles?

Thank you for your question. If you would like a copy of the current shuttle schedule, please contact the hotel direct at 407-778-5500 or email lauren.davidson@hyatt.com. Please note that the schedule is subject to change without prior notice.

Don’t See Your Question? Ask Away!

Review Highlights - Hyatt Place

Great visit, perfect location for families visiting Disney, Universal or any other major attraction in Orlando.

Mentioned in 24 reviews

Read more highlights

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Courtyard by Marriott Orlando Downtown

(104 reviews)

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What a pleasant stay! Lots of great things to speak about based on my experience:…read more Customer service: -Very helpful and courteous front desk staff -There is also a cafe/bar located in the lobby with a menu of food available for purchase, and a market for last minute items needed (also for purchase). While I didn't take advantage of this, I observed many people ordering from this cafe/bar. Room: -Clean and spacious room/bathroom -Complimentary late checkout is available based on availability (you'd have to call the day of checkout to see if it's possible) -There was hardly any noise at night which was a very pleasant surprise considering the location Location: -This is located in a very central area, easy to access right off I-4 as well -The only thing to take note of is parking is $20/car per night. -My favorite part about my stay that is definitely worth mentioning: there is a complimentary shuttle (operates from 5p-11pm) that can take you anywhere downtown within a 3 mile radius of the hotel. Very handy when you want to stop by a cafe or restaurant that's nearby the hotel! I had such a great stay here, I would definitely consider returning for my next stay in Orlando and would highly recommend this for anyone looking to stay in the area!

This was a great hotel! Right downtown but slightly tucked away. The lobby seemed very large with…read morebeautiful different spots to cozy up in, dine, work, or just chill, with tvs, and various seating options and arrangements. The lobby also had a tiny cafe kiosk in the middle. This was a smart idea- all the food items came in from another place - so it didn't take up much space in the main area. My room was nice, if not a bit odd. The bed was comfy. But the room seemed lacking some basic furniture. There was a huge empty space across from the couch, with just a bare wall. And there was no drawers or anyplace to put our luggage on top of or to put our clothes into - especially not for a room with 2 queen beds in it. We literally dumped our suitcases on the ground in the empty space, across from the couch which looked at... nothing! The staff was very nice. Thank you!

Drury Inn & Suites near Universal Orlando Resort - Our room with king size bed

Drury Inn & Suites near Universal Orlando Resort

(225 reviews)

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Dr. Phillips, Horizons West / West Orlando

Orlando needs no introduction. For those who dream big, it's the gateway to the world's largest…read morecollection of theme parks, water parks, and family-friendly attractions and diversions. To make the most of your time, it is ideal for one's hotel to be near the theme parks that can transform one's vacation from good to extraordinary. Conveniently located less than two miles from Universal Studios, shopping, dining, and adjacent to Interstate 4 Exit 74A in the Restaurant Row, my partner and I chose to stay at the Drury Inn & Suites on a busy West Sand Lake Road as first-timers and must say it will not be our last! Check-in was easy and stress-free. With 238 guestrooms and suites, our clean and spacious room was nice, and being at the very end of the hall on the upper floor, it was pretty quiet. Daily breakfast is offered to include scrambled eggs, sausage, make-your-own Belgian waffles, biscuits and gravy, and more. They also have a 5:30 Kickback every evening from 5:30 to 7 p.m. to enjoy free dinnertime snacks and drinks; 3 alcoholic beverages are also included but optional. The staff were always nice and helpful. Please make sure to say hello to Miss Vickie in the mornings at the breakfast buffet. Free parking made getting around so much easier; other hotels charged. As a Universal Partner Hotel, they offer a free, scheduled shuttle to Universal Orlando Resort, which we used during our visit. Vacationers, if one's looking for an affordable accommodation with convenient amenities, look no further.

I give this hotel at least a few stars as the staff is really professional and friendly and the…read morelobby has some nice amenities. For the price, I would give it zero stars otherwise as rooms are in great need of updating in soundproofing. If anyone around you flushes a toilet or runs bathroom water you hear it and even in the living rooms you can hear all the traffic noise and the bedroom is closer than living room space. The bed and bathroom fixtures are updated and nice quick hot water. There is an area for coffee with microwave/refrigerator with a little countertop outside the bathroom to use which was nice. The air conditioner also works well. I wish they would modernize the couch sofa bed as it was awful feeling all the springs and made for a painful back/neck the next day. The breakfast is good but normal for free. Staff again in breakfast area was excellent. The parks are close so it's convenient but rest is imperative so if you're not a sound sleeper, I'd make a stay further out somewhere else for a good nights sleep.

Grand Bohemian Orlando, Autograph Collection - Exterior View of Hotel

Grand Bohemian Orlando, Autograph Collection

(431 reviews)

$$$

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My husband had a conference in Orlando. So he was here on business, but I was here on vacation. His…read morecompany had about a dozen rooms. We stayed for 3 nights and 4 days. The hotel is beautiful! Every detail is done with care. The rooms, restaurants, pool, lobby, etc are all gorgeous. The staff is friendly and attentive- other than the restaurants. The only issues I ever had were with the wait staff. The service was always very slow. Whether we were at breakfast, or having drinks at the bar late at night. It was consistently very slow service. Not once did the waitstaff ever come by to offer me more coffee at breakfast. So, for service I give 3 stars. However, the bartender at the pool was wonderful! She was very nice and attentive. The valets were all great! The front desk staff were all wonderful. It's really just the waitstaff in the restaurants that need to get better. We loved our room. We had a view of the pool. I did call downstairs to ask for a magnifying mirror and a weight scale. They said they didn't have either. Fortunately they called back and did in fact have a scale and brought it up to my room. I would hope a nice hotel like this would have magnified mirrors for the bathroom. The food and drinks in the restaurants were good. No complaints. The location is great. We walked to dinner and to the nearby lake Eola. There's plenty of things to do within walking distance. I would stay here again.

**Review for The Boheme restaurant**…read more We loved the fresh crab legs, shrimp and unlimited mimosas. There was live music being played on a piano. The staff were friendly and accommodating. I visited for brunch. (It's been years) Most of the food is still good. There were only a handful of things that I didn't like. The breakfast potatoes were cold and just not good. They taste like fake food. I didn't like the breakfast link veggie sausages and the tomato bisque was too sweet. I'm sure those can be swapped for something way better. There was no utensil For the waffles. I forgot to ask for one but how come no one else noticed? The staff did replenish the food but not the serving spoons/tongs. They do still have an omelette bar and meat carving station and crepe station. I enjoyed all 3. Clean and organized. Not too crowded. I was a little concerned about the temperature of the oysters on the half shell. If this brunch is going to last, it could use some improvement. After all, It's not a cheap brunch.

Embassy Suites by Hilton Orlando Downtown - Meeting Room

Embassy Suites by Hilton Orlando Downtown

(165 reviews)

$$

Downtown / Central Business District / CBD, South Eola

Embassy Suites is always one of my favorite Hilton brands. We stayed for the weekend to attend…read morePanda Fest nearby and meet up with friends, and the location was perfect. We were able to go out and about without worrying about driving, which made the trip even more enjoyable. The hotel was easy to find, and parking is conveniently located right across the street with simple in-and-out access (though, of course, there is a parking fee -- which is never fun). Inside, the hotel is very clean, beautifully decorated, and the staff was accommodating throughout our stay. Our room was on the fifth floor, which I actually prefer when staying in a city -- the higher up, the better to avoid street noise. One of my favorite features of Embassy Suites is the room layout. The separation between the living room and bedroom is ideal, especially if someone wants to rest while others are still awake. The rooms have consistently been clean and feel very homey. Everything was great -- until Sunday morning. This is a dog-friendly hotel, which we love since we bring our dog and take her on walks so she's not stuck inside all weekend. However, checkout morning was pure chaos. One of the two elevators was out of service, it was peak checkout time, and there was also a princess pageant event happening, so the hotel was much busier than usual. Trying to get downstairs with my dog was extremely frustrating. I looked for stairs but wasn't sure if they were alarmed. When I asked an employee to confirm, she looked at me like I had five heads, which didn't help my already thin patience (I definitely did not have enough coffee for that situation). I eventually just went downstairs. Coming back up was even worse -- the line for the single working elevator was ridiculous. When I asked the front desk about the stairs, I was told they were accessible from outside. I didn't realize I needed my key card to re-enter through the outdoor stairwell (which makes total sense -- I was just aggravated at that point). After going back inside and trying again, I ended up walking up five flights of stairs with my dog. Thankfully, we had requested a late checkout, so we avoided the absolute peak of the chaos. Our friends on the third floor ended up carrying their luggage down the stairs because waiting for the elevator wasn't worth it. Unfortunately, being on the fifth floor with a lot of luggage, that wasn't really an option for us. Aside from that stressful morning, we really enjoyed our stay. The complimentary evening happy hour with drink tickets and small bites is always a highlight. We also had breakfast on Saturday morning -- and honestly, the breakfast is a major deciding factor whenever we choose to stay at a Hilton. Overall, a great stay with one very frustrating checkout experience.

Lovely place! It was my first time staying in downtown…read moreorlando. The neighborhood is quiet and pretty with a local lake right off the hotel property. City Hall is nearby with lots of office buildings and a few residential high rises. I was there for a concert at the Kia Center and it was about a ten minute walk. There is also a publix and a convenience store within a 5 minute walk. It is very convenient to get to from the airport via bus if you dont mind the ride and about 20 minutes (depending on traffic) from the international outlet mall. The complementary breakfast was decent with my highlight being the strawberry waffle that i was not supposed to eat LOL. Highly recommend this location if you dont want to stay in the more touristy part of orlando.

Universal Orlando- Cabana Bay Beach Resort - Volcano Bay View

Universal Orlando- Cabana Bay Beach Resort

(1.2k reviews)

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Dr. Phillips, Horizons West / West Orlando

Universal Orlando cabana bay resort was a great vacation destination,For me and my wife birthdays…read more The room was spacious and the beds were really comfortable. Nice and firm for a get night rest or a nap after being at the pool side for a few hours. Walk in closet big bathroom ,living room was cool as well. The rooms give you that old 1960 vibes with a modern touch. The resort also featured some old vintage 1960 cars similar to the TWA hotel at jfk airport. The resort had some nice places to go to. Me and my wife enjoyed the bowling alley. We had a lot of fun. Don't forget about the shops with all your favorite carton characters t shirts hats slippers you name it Star Wars, the minions the Simpsons fun for kids all ages. We also enjoyed the cabana cafeteria . I had a spicy chicken sandwich with fries my wife had chicken teriyaki lomein full of nice pieces of chicken ,Which she enjoyed .I also had some chicken tenders and fries from the cafeteria on our stay. We also ordered food from door dash while we were in the main lobby. We ordered shake shack which was cheaper ordering from door dash then buying food on the resort, smash burgers well done with cheese fries, for a little vacation cheat because I'm on a diet. By the way the order came really fast. Don The pool was great especially at night the view was amazing. With the lights shining on the pool and the really nice fire pit they had so you can even roast some marshmallows by it. Also the pool features a water slide for kids and adults. The blow up rafts were $9to17. You also could bring your own as well. You also had an ice machine with cold water free. Plus you had the soft drinks and soda all you can drink for $30 . That was the drink packed. Cabana bay resort also had a restaurant right next the pool outside. Where they had some really good chicken quesadillas with fries. My wife enjoyed that. . I went with the chicken wrap with lettuce and some veggies, It was great to eat pool side with the beach chairs equipped with the big umbrella for shade . Then you also had the lazy river at the resort. That featured a bigger water slide and pool . Bigger than the pool outside the main lobby. The staff was courteous and friendly the stay was fun. Just remember it's kinda pricey . But don't forget about all the theme parks you get to visit for $80 each way .

I have stayed at many resorts in Universal and I just have some mixed feelings about this…read moreparticular one. Check in, took 30+ mins long and we checked in online, but the online check desk was closed, which seemed odd. There were tons of people that were from out of town that looked tired, especially after going through airport securities/travel from their states and looked like they just wanted to get their room and go to sleep, but it seemed that there was no urgency from staff. They didn't look short staffed, but I saw other staff standing around with no lines at their kiosk with multiple areas for them to step in at check in- Which tells me that there needs to be some cross training encouraged to help their processing. Fun Fact: I rode two rides at Universal with my fast pass faster than checking in to our room. Room was clean, view was nice. We stayed on the top floor with the view of one of the pools, which was nice but I had not so much of a good first night due to the AC in the room not working properly and I'm a hot sleeper so I did not sleep well. I did address the issue in the morning and let the staff know about my issue and that I was gonna be gone for the day and they did fix my issue right away. The food was surprisingly mediocre, and they have four different restaurants you can eat from and we went to three of them, which seems to be the same style of food just spread out. The first night I had a Smashburger it looked very delicious, but then I found myself putting on basic ingredients on my burger, salt and pepper. If I did not, it would have not had any seasoning. The second night I went to the Brazilian steak eatery and as far as a quick steak to get, it was very delicious and they serve it with mashed potatoes and gravy, which was really delicious. I would recommend eating your meals at least for dinner there if you're going to eat in the in the resort. If you're looking cocktails, they have them and they're very delicious. Prices are high, but you get a quality drink. I think I just had a bad experience. I don't feel that everybody encounters what I encountered when they visit, but I would have given a 3 star rating if it wasn't for how convenient it is to get to the park, there's a shuttle that picks you up every 10 minutes and drops you off and when you're done at the park, it picks you up and takes you right back to the hotel. Beats paying $50 a day for parking at the parks, but you still have to pay for parking with your room which is significantly less. All-In-all it was good, but not great for my experience, I will probably attend a different resort next time, but as a local in Florida, we have that choice.

Hyatt Place - venues - Updated May 2026

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