I'm disabled and the ability to order groceries to have delivered to me is awesome..............wrong!!!! From shipment one where they left a case of beer (that I didn't order) on my front step to the last delivery where they didn't pay attention to my order's directions. I have used their service aprox. 8 times, every time the order picker substituted with what ever they wanted to. I usually order several Lbs of ground beef each order with directions to fill the order in one pound packages. I would get three Lbs. in one package, instead of two pork chops per package I have had eight in one package............it's only the wife and myself. They have picked cans of soup of their own choice. I believe some they have sent me are variety's they can't get rid of by any other method. Every order has been incorrect. I recently had a order left (dumped) against my door to where I couldn't get out to get it without having to plow the groceries over with my door to get them. I have called the store after each disaster. I had one Aisles On Line person tell me that they would refund the difference in price "this time" after the delivery/picker substituted a much higher priced item than the item I specified with "No Substitution" but it would be the last time they would refund..............in the future I would have to pay for the unwanted higher priced item. I also get groceries from the LARGE store, name beginning with W. Every one of their orders have been perfect. Guess where I'm switching to........leaving HyVee Delivery in the dust! read more

HyVeeaislesonline FAIL. Made my order and it is an hour and a half past my pickup time. There was no warning of this delay sent to me - I would have just shopped myself. Second I was charged a $9.95 pickup fee.. On a lighter note---all the people working were so apologetic. read more

HyVee Pharmacies young employees are so disrespectful. There should never be a time when you are in a customer service position that you roll your eye and shake your head. read more

Worst breakfast I've ever had. If you cannot make something as simple as a pancake how can you be a breakfast place. I had to order twice. The second stack was worse than the first. There was no coffee made to drink and this was at 8 o'clock in the morning! There were only 4 other people in the restaurant! I should have known better than to even eat there. There was no table service. They have no business being in the restaurant business. Customer service is about as bad as it gets. Understaffed and overpriced. Like a big cafeteria or warehouse. Definitely not a good place to go. Ambiance what can I say.?? I give it 1 star since halves are not available. read more

I am truly at a loss. I thought that any place here in my home town other than Walgreens would at the very least respect me as a person that is a patient with a chronic mental illness that requires treatment daily. As a recovering opiate addict that struggled to find the right fit and program that worked for me, I was elated when I met my current physician and I have not even had a thought pop into my head that would steer me back to those old behaviors. I have been a client at Hy-Vee (3700 Broadway, Quincy, IL 62301) right at a year now and a patient of my mental healthcare doctor for right at three years. Now my issue is not with the doctor's practice or Hy-vee the store as a whole, however, there is at least one tech that has no business working in the field that she does. Her rude, callous behavior already should raise several red flags. I can tell you from experience that being naive or undereducation when it comes to workers like this. This Pharmacy tech, her first name is Marylynn that I am aware of does several very discriminating actions and has gotten away with these quirks for years. I have lost count of how many different pharmacies she has worked for and her attitude/behavior is very belittling to us patients. Today was the straw that broke the camel's back though and I am calling corporate on this particular employee. While I would usually recommend this particular Hy-Vee due to the selections of items offered and very good customer service whenever this Marylynn woman is not there. I digress, while this has been an ongoing issue with this person that judges people by the medications they are administered to treat illness, some chronic, some acute- (Yes Ms. Marylynn, I worked as an IL Licensed Practical Nurse for several years before the incident's you have caused over the last few months) Anyone that takes medication for mental health issues and maintenance meds for opiate addictions such as Suboxone. Those of us with a dual diagnosis slip through the cracks and however her mind works, we are still the drug-seeking junkies' society has made us out to be even when having not touched the damn stuff over three years (in my case anyhow) There is no escaping this attitude of hers. If you call in to check on medication, she immediately tells you it's not called in without checking proper channels. I, however, am privy to this little game and call her out without issue anymore. Someone with this same holier than thou mannerisms can cause some serious issues in a patient, It's a damn good thing I am not a diabetic or cancer patient... worse yet I'm not a child relying on the medication that this "tech" supposedly processed. Like today, for instance, my doctor's nurse called in my medications yesterday and when I called just after 8 am this morning, she tried to insist that they only had the one item which wasn't ready because they were getting a new shipment in and the one could be filled. This is all fine and well but what happened to the other two meds that were called in. The woman got smart with me, Going through every stereotypical BS she could mutter, especially after I reminded her that this was the third/fourth time the pharmacy has misplaced my meds. She wanted to argue with that saying that this incident could not have happened. I cut her off, my doctor has it documented every time this person tries to pull the same crap different day/month. She was sickening sweet when asked to check to voicemail messages and came back sounding not very pleased when she had to tell me that yes my doctor's office had in fact called in all three medications in at once. I was done with her attitude toward myself and others, explaining how many times this exact scenario had played out at least several times this past year. She wanted to argue but I shut it down quick. My main issue was to have my meds filled and delivered in a timely fashion. EVEN gave her the phone number to my cell incase the lobby doors were locked when the delivery guy arrived. This first conversation took place at near 9 am this morning, her denying my meds have never been lost but taking down the current number for the delivery driver. I waited 8 hours to find out she never gave the driver the new phone contact info. Finally, a wonderful employee named Matt did deliver my medications but I feel that after all the chaos, Marylynn should at least be brought up for judging clients on medications that they are taking. She always gives the impression that she looks down on those she feels is beneath her and ignores the chances clients give her t redeem the situation. This woman has no business in a customer service position, let alone one that handles medication. I will be calling corporate to explain this situation so that others, including myself, do not listen to her stupid arguments. Someone in her position should have a little empathy and understand that patients like me struggle each day with our horrid choices in our past. read more

I have been a customer of Hyvee Pharmacy for several years now, while at times my prescriptions have not been filled when I (think) need them, they are always filled and I am alerted to when I can pick them up. Most recently, I have called with issues about new prescriptions. I have spoke with Diane and she is very polite, apologetic and very willing to solve the issue. In the past, I have spoke with several different techs and pharmacists at this Hyvee location and I AM NEVER DISSATISFIED! Have I had to wait??? YES! But its no different then any other business (especially right now). These times we are, unfortunately, living in right now are hard on everyone. My faith and belief allows me the patience needed for this world. My hope and prayer is that anyone reading this review will take the time to understand the stress this business and all others are under right now. If we as a community can start with small businesses and come together as a caring community maybe, just maybe, we can start a "trend" TO CARE FOR ONE ANOTHER, instead of being Divided!!!!!!!! read more

Please know that this rating in no way is reflective of the Hy-Vee grocery store which I would rate very high. I would have rated the pharmacy lower if I could have. The Hy-Vee Pharmacy filled my prescription yesterday. When I arrived to pick it up, the pharmacy tech suggested I run it through my insurance as the cost was over $100. I did not have my insurance card with me so I confirmed that it was ok to call in the insurance information. By the time I got home that evening, the pharmacy was closed so I called in the information the next morning. After a ridiculous amount of time, they finally located the prescription, and I was told that due to CDC and FDA recommendations, they could not process it; the prescription they already had physically filled yesterday which was packaged for pick up that I could have had in my hands yesterday! So Hy-Vee is using GUIDELINES (not laws) by the same CDC that said there is no need for masks, then said we need masks, then we need to double and triple mask, then we need a vaccination, then another vaccination, then no masks, then masks, then a booster instead of the guidance of my doctor! Hy-Vee is using an agency's recommendation to determine my healthcare over the medical analysis of my doctor! I transferred my prescription to CVS Pharmacy and both employees I spoke with were MAGNIFICENT. My family will be using a different pharmacy for now on!! read more