Catering Made Simple Full Transparent Review - BRIDE BEWARE: How This Vendor Nearly Ruined My…read moreWedding (With Proof)
LONGER AND FULL REVIEW IS ON THEIR FACEBOOK PAGE FROM ME and also in video format @blurrybutblooming on TikTok:
https://www.facebook.com/share/p/1BLwhwhgft/?mibextid=wwXIfr
If I could give zero stars, I would. Catering Made Simple was, without question, the most stressful, unprofessional, and disappointing vendor of my entire wedding. What makes it worse is that the owner chose coercion over accountability -- attempting to pressure me into deleting my review before even agreeing to speak with me. That alone should tell you how they handle their mistakes.
I posted multiple public notices tagging them and gave them a deadline -- Friday, September 26 at 12:00 PM -- to reach out and make things right. Despite several attempts, they ignored every one.
Planning Failures: Our contract clearly stated a plated dinner, and I provided a detailed color-coded diagram with guest names, allergies, and meal choices weeks in advance. Despite this, staff insisted it was a buffet while we were lined up for our ceremony. I had to walk into the reception in my gown minutes before walking down the aisle to correct them. Because of their confusion and refusal to listen, our ceremony was delayed -- critical time lost as we were already working around rain.
Execution Failures: We paid for full cake service, but utensils were missing, and flimsy tools from a décor box labeled "Do not use" were handed to us. Our cake, made by a close friend, was ruined when staff shoved a fragile custom topper -- still in its frame -- into the cake, splitting the top tier. One staff member even called it "cheap." They also failed to provide the highboy table we paid for and placed our cake awkwardly in the back of the dessert table.
Guest Service Failures: Staff hovered over tables and repeatedly asked guests if they were finished. My own half-eaten meal was cleared while I was in the restroom, leaving me hungry at my own wedding. When I asked for water, I was escorted to the bar instead of being served.
Professionalism & Accountability: My coordinator was harassed to the point of tears, and staff even threatened to pull me aside during the reception to complain about her. The owner, Greg, was present all night, saw me address problems directly, and never once spoke to me or apologized. Instead, he posted defensive public comments and tried to coerce me into removing my review.
The only positive: the food was warm, tasty, and as expected from the tasting -- but that's where the good ends.
The impact on our wedding was significant:
* Our ceremony was delayed.
* My coordinator was harassed.
* Our cake -- lovingly made by a friend -- was ruined.
* Guests felt uncomfortable.
* I was left hungry.
* The owner refused to take responsibility.
To top it all off, I have since been blocked from a major Chicago wedding vendor group -- likely due to a complaint from Catering Made Simple -- instead of them engaging in constructive dialogue.
Catering Made Simple failed in planning, execution, professionalism, and accountability. They caused unnecessary stress and ruined key moments of a once-in-a-lifetime day -- and then tried to silence me. Brides and grooms: do not risk your wedding on this company.