I have been very satisfied with HR since we switched to them. It is great having Trash, Recycle and Yard waste picked up the same day. I seriously doubt the veracity of the low ratings based on my experience. They do a good job for me. read more

The worst company i have ever dealt with. They randomly dont pick up recycling. Over the last 5 years they haven't picked up our recycling over 15 times. If you are thinking about switching to this company dont if you want reliable service. I dont know how they stay in business. read more

I'm only giving them 1 star because I can't post with a zero rating. This company is the WORST! They never pick up trash on time, consistently late. They've failed to pick up our trash & then blame us! They don't put our bin back where it belongs but expect us to have it in the proper place. HORRIBLE customer service. They will literally argue with you instead of acknowledging their mistake & correcting it. They didn't pick up our bin AGAIN yesterday & blamed us & refuse to pick it up until next week. This company is WORTHLESS! Look at their rating... 2 out 5? PLEASE DO NOT USETHIS COMPANY!!​ read more

Husker Refuse Services - Text received from HR Refuse - Junk Removal & Hauling Near Me - Lincoln, Nebraska

Terrible service. Frequently missed pickup even when bill is paid. If you want them to pick up trash when they failed to pick it up then you pay the extra fee. Increasing rates this November. Highly recommend you call elsewhere for trash service. read more

Customer Service is horrible. Do yourself a favor and go through anyone else. They didn't pick up my trash on multiple occasions and when called would say I'd have to wait until the next week saying my trash bins weren't out even though my ring camera shows otherwise. after complaining to them they "mistakenly" removed my trash and recycling and told me id have to wait a week to get them back, even after explaining I have a large family and dispose of a lot of diapers that I can't have just sitting around my house. They take no accountability even when faced with loads of proof and evidence of the contrary. Once they even tried to charge me near 40$ to come back and get my trash after they had drove right past it. So though they may seem lower on the price end, they are shady business who do whatever they can to put a little more money in their pockets. read more

1st the guys who pick up refuse are amazing! 2nd the people who run the office....need new jobs. THEY decided to do pdf billing. Not caring that not everyone goes to email daily...or even quarterly.I don't appreciate that at all. then to make matters worse bill & the website do not match. Then they have the audacity to say "we don't have your phone # to send reminders...how do you have a email address. Send a paper bill like EVERYONE ELSE. read more

I've been a cub with this company for almost 10 years. Not really had much trouble; it's a trash service for God sakes. Never had any issues regarding picking up yard waste; there have been a few occasions where I found trash scattered about my yard because it may be a sloppy pick up- but nothing worth raising an alarm about. The billing methodology seems a little bit weird. I'll just get a random text telling me that my bill is either due or overdue and then it's a nice reminder to hurry up and pay it. Today I received one stating that my service was paused. Coincidentally for two weeks in a row my long leaf bags were not picked up. I called multiple times to not get any answer. Called one other time was curtly told "hold please," and then gave up after five minutes. Finally, I did get a human online - and felt like I had my head bit off and was talked to like an inconvenience just because I asked a simple question about lawn and leaf bags.. I'll be moving my business elsewhere. read more

I would like to start by saying the people that pick up the wonderful, very friendly. However, the people in the the company in general are very unfriendly! Also, they just keep changing the prices and now they have switched to a monthly bill instead of every three months with no warning and I do not have that set up budget to that way. I reached out. They don't really care how that affects other people as long as it's what they want. read more

I really think that the people that are running the office at this business do not communicate with the actual workers that pick up the trash. They missed picking up my trash on my reg day, I called right away prior to office closing, told me that they will send someone out right away. Well Wednesday of same week, no pick up. So I called and started service with another company. Called Husker and said stop my service I am done. They asked for a reason and I told them, said she had to notate it in records. Well I get a text message that says I am behind in paying my trash bill, responded I am not a customer of yours any longer, they text back and say yes you are nothing in our records. Called them, and told them that someone took my information last week. What the issue is also with Husker is that they bill you for service before they even complete the service. I will not pay for pick up before my trash is picked up. Doing it this way, Husker makes it harder for customers to quit on them. My company bills in arrears, which is the way it should be in this business. I dont pay for electricity or gas prior to using it!!!! read more

I have been very dissatisfied with Husker Refuse. They routinely do not service my trash, causing multiple calls to get service. When I do call, the customer service is awful. I do NOT recommend. read more

I didn't know you could do trash wrong? But, this company succeeded.. its like they pick up your trash if they are in the mood...and when they do pick up they barely get all the trash dumped.., customer service is horrible.. they missed pick up on Friday memorial day weekend. They were able to get 60% of the neighborhood tho. I have no idea how they stay in business. This place.....5 star SUCKS! read more

Very bad service. No one come in yo pickup the trash since we joined the service on 1st Jan and today is 26th Jan

I had trash service at my house with Husker Refuse before moving out of the area in mid-January, but I was paid through the end of February. When I canceled service in mid-January, I was told I would be receiving a prorated refund at my new address within 7-10 business days. Of course, this check never arrived. In following up with Husker Refuse today, I was told it would likely be 7-10 business days while they issued another refund check. At this point, it feels like this company has absolutely no intention of refunding my money and is simply stringing me along, hoping that I'll forget about it and go away. It feels like Husker Refuse values keeping my ~$30 more than they do conducting themselves with integrity and in an ethical fashion. Operationally, I had no issues with Husker Refuse, but they are a hot mess administratively - this is the third major issue that I've had with the company administratively and I only had service from June through January (7 months). They bill 3 months at a time, which I strongly suspect is intended to allow them to pocket money they shouldn't by refusing to provide prorated refunds - as they're doing currently in my situation - and lighten their administrative workload because of how incompetent they are in the office. Despite the fact that I had no issues operationally, there simply has to be a better option for trash service in Lincoln! read more

Some guy picking up the recycling this morning and he was really kicking butt. (His own). I commented if I ever owned a business I'd want him working for me. Wouldn't give me his name but said he was # 37. I think he's # 1 We're very satisfied with HR. Always here Monday morning about the same time. read more

Trying to get them on the phone is terrible. E-mails go ignored, and we have trash piling up by the curb. No one came last week and we can't find out if they are coming this week. I cannot recommend this service. Next time I will show a photo of our trash piling up since they only come once a week. read more

Warning--This company discriminates against elderly people who are visually impaired, technologically impaired, had other disabilities, and/or who do not have cell phone service. The ONLY way they communicate with customers is through text, regardless of the customer's access to text messages. This company sent "text" messages about service changes to my 86 year-old mother's landline phone! When she called them, they refused to provide any other means of communication. I called to to talk with the manager said they will NOT send email or mail notifications to people who are visually impaired, disabled, or people who do not have the capability or option to receive text messages. The manager told me they will not make any exceptions in any way for customers needing alternative methods of communication from them. This is an abhorent and discriminatory policy! Trash removal is an essential service for home and business owners. It's so disappointing to see a company with such a narrow view of customer service in the 21st century! read more

Their customer service is a joke!! They rarely answer calls and leaving a message is pointless. The couple of times I did get an answer, the young lady could not help me and left a message for the "business manager". Of course, I never heard back from that person. I am cancelling this service. I am concerned this is going to be a complete hassle! read more

Husker Refuse and Ramon do a great great job!!!! Sometimes I have forgotten to roll out my trash all the way to the end of the drive and he gets it. Thanks so much! read more

If I could give no stars I would! I was rudely talked to by representatives Jackie when asking when my 2 bulk items would be picked up. They were to charge me $20 for what would of been one bulk item. Either a bed frame or cabinet. With on free bulk item a month the option of taking one thing and leaving another was not a option. On top of that the trash guy last wee just drove past my house and did not stop to pick up my trash.... I'm highly disappointed with the service no wonder why they try to scam you when signing up for survives. And as for the costumer service rep. Jackie She hung up on me when trying to wait for confirmation. So disappointed! read more

This company sucks. Will never use again very disappointed,everything they say just to get you to be their customer of my finance made this decision before asking me about it read more

I just want to inform anyone considering using this recycling service that they currently do not accept glass. This is a recent occurrence and I have been reassured this is temporary. I have been happy with service so far but this could be a deal breaker read more

For the most part, they are great. The only issues I have are that 1, I don't get any kind of statement or bill so I can't set up an online account, and 2, when I first signed up I requested and was billed for recycling and didn't even get that can for 8 months, then they skipped my house for recycling for another 2 months and I was never reimbursed for those months of paying for a service I didn't receive. Other than that they are great. Never skip my house and if I forget to put my trash on the curb, as long as it's in my yard they will still come get it, so by and far more positive than negative. Way better than my previous company, who raised prices every 6 months and then refused to accept my request to shut off services when I sent it in. I still prefer husker to the old one. read more

Husker Refuse has been a great service to us. They pick up our trash reliably and consistently. I am happy with their service and I have saved money. read more

Terrible company. They've skipped my house at least 8 times in the last year. Switching back to Kurtzer.

Guys who work for Husker Refuse Services are so nice and helpful. Office staff has been great. Save money and get more with this company.

I paid $66 for 3 months of trash and recycling, and cancelled before the three months were to begin. I paid May 4, the service was to begin the first week of June. When I called to cancel, I asked for a refund. They said I would only get $31 because contract had $35 cancellation fee. I have called numerous times, and written an email, filed a complaint with the Better Business Bureau, they have responded to none of this. I have now filed a complaint with the Attorney General's office. It's not about the money - it's about being dishonest with me. It took several weeks for them to come and pick up the bins I never used.It is now August, and I still don't have the refund. read more

Terrible company they left trash strewn all over my yard multiple times, this time my canister is missing. When I called to ask where it went Im told it will take care of itself in a few days calls back then. Ask to speak to a manager and am told she is the manager the owners are not available thats what she gets paid to do. I told her I would like a call back from the owner so I could tell them about her management style, "problem will solve itself". She doesnt offer to follow up with the driver the last one to see the trash receptical instead tells me my husband probably put it in the garage or I can pay 135$ for a new one!!!! I DIDNT LOSE the damn thing my bill is paid 3 months in advance. She says this happens all the time. So your employees regularly suck, her response yes! Once again have my money and no service required whatever happened to customer service. Last problem I had they didnt pick the damn trash up almost a week late and I still paid for the service that week, for what?! I had to call numerous times to get it picked up to the point I was calling every hour it wasnt done 4 days past the time it should have been picked up and they started screening my calls. Call from my work line and they answered terrible company you get what you pay for run far away! read more

This company is the worst and least reliable service i have ever had the misfortune of paying for. Not only do they not pick up my trash (LIKE I PAY THEM TO DO), but they also never provide any sort of reasoning behind it, as if its normal for this to happen. I called on Friday 10/26/18 at 3:30 pm (1.5 hours before their closing time) because they once again never picked up our trash. The lady on the phone checked to see if anyone was on their route, said that someone was, and they would be by to collect our trash (or it would be Monday). Nobody shows up on Friday, obviously. Cue Monday, and when i arrive at home at 3pm, not only has nobody picked up our trash STILL, but some animal tore up one of our trash bags (which we had to use because the trash bin was still FULL). So i called AGAIN, and told her i was very frustrated, and she told me someone would be by to get it that day. Do you think anyone showed up?!? NO! Its now Tuesday morning, and NOBODY picked up our trash this morning either! Not only am i reporting this to the BBB, but also the Public Service Commision as a violation of their license. If you are even remotely considering Husker Refuse for your service, i would strongly urge you to rethink, based on my experiences. read more