An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

As stated by others Ann Arbor management is arrogant and inexperienced. This is not a group of…read morehealthcare professionals that are certified or credentialed. They will solicit a contract and are absolutely negligent in providing service. No care plan written and discussed with the supposed health aide. They are taking on medical care that they are not trained nor skilled to perform, it is simply a money grab. I believe the national company has high standards but individual owners such as Ann Arbor lower the standards and poorly represent them.

My wife fell and broke several bones; she had a triable experience with the rehab facility. We…read moreended up bringing her home. Pennelophy is the angel that maid the slow but steady recovery possible. Pacience, hummer, and skill had us looking forward to the visits.

Received 24/7 care after hip replacement surgery. Very attentive to my my needs, and my dog's…read moreneeds, for two weeks, until my family could take over.

My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

I simply can't say enough good things about Right At Home. I've been using their services for my…read more91 year old Dad for about 6 months and I've been extraordinarily impressed with the quality of care and willingness to be flexible with scheduling and last minute requests. Brian, the owner, is extremely caring and dedicated and has filled in on several occasions when he had a sick call from his staff for which he couldn't find a replacement. They have never left us in the lurch. The carers are skilled and patient and know their stuff. Thank you, Brian, for all that you do to make a challenging situation so much more manageable.

We have used the Ann Arbor office of Right at Home for the past 6 months to care for my parents…read more They have done an outstanding job in assessing their needs and matching us with a wonderful, compassionate caregiver who has become part of our family. Right at Home staff are great about working with my parent's schedules and taking them to doctors appointments and driving them to run errands. We have great peace of mind that they are being well cared for, can continue with their normal routines and remain safely in their home. I would highly recommend Right at Home for providing professional, compassionate and reliable care to your senior parents.

Cindy is the best. Needed someone to stay with me a few hours to give my daughter a break. From…read morethe first time I called her to the day I needed her services, she was very consistent in communicating with me. That made me feel very comfortable and secure. She is extremely caring, sincere and dependable. Definitely will call her again if the need arises. I feel like a have a new friend

From the owner: Dependable and trusting medical staffing and home care agency. We provide nurses and CNAs to…read morenursing facilities on a per diem basis. We also provide home care with bathing, hygiene assistance and meal prep along with companion and dementia/Alzheimer care to your senior or disabled loved one. Safety is number one with everyone being CPR certified and background checked. Available 24/7, including holidays. Serving Ann Arbor and metro Detroit area.