I went to the location #0584 on 6/22/26 and Kayla was my service writer. From the beginning of just…read morepulling into the garage, it was clear she didn't want to be there. Normally I have no problem with this location, and I said all I wanted was a basic oil change. Kayla then told me that the ford manufacturer recommends a full synthetic blend of oil. I said that I knew that, but I will be fine with the synthetic blend. She then tells me I'd be going against what Ford wants. Which again I already knew that considering I did the same synthetic blend the oil change before. Then throughout the oil change she continued to make comments with one being she knew about a car that was the same make and model and once it hit 200,000 miles the engine blew up. This Kayla made a lot of assumptions and was trying to make customers feel bad for not getting a full synthetic oil change. There's a difference in being really passionate about your job and then there's just flat-out disrespect and there are many reasons why customers make the decisions they do and it's not because they are unintelligent when it comes to the care of their vehicle. Other than Kayla the guy Miles in the pit did a really good job. He stayed quiet and did his job with integrity. I will continue to go to this location because every other time has been great. Kayla just needs an attitude check or needs to find a different job that doesn't make her miserable.

I went in for an oil change and had a great experience. Everything was clearly explained, and I…read morefelt confident choosing the oil type that best suits how I drive. The technician also let me know I'm due for a coolant flush, which helps improve AC performance and prevent overheating. They checked my tires and adjusted the pressure to the correct PSI, and also checked my wipers. I really appreciated the veterans discount and that they applied a coupon to my service. On top of that, I was told I can come back for free oil top-ups before my next scheduled oil change. Great service all around--helpful, respectful, and thorough.

I was able to get in right away. I didn't time it but less than 20 minutes! A coupon for a full…read moreservice car wash was included. Appreciate how fast I got out and the coupon for a car wash is a great perk!!

They don't make appointments for anything, instead they make you wait around for hours til they get…read moreto your car. They may be padding the bill with all this extra time. you would never know. Even if you ask for the first appointment of the day they still add a 2 hour wait for no good reason unless they always add fake time to the job. That is the only thing that makes sense. Go elsewhere to avoid getting ripped off!!

got charged for rear brake job and calipers they didn't replace the calipers would not recommend…read morethis place

My car had been down for a year and after seeing at least 3 different shops, one of their guys…read morewalked in and we got to talking. He was so helpful even before my car got there. The communication that Brandon himself provided was top tier. Everything was explained thoroughly and they seemed genuinely concerned about the safety of me and my family. They diagnosed and fixed every issue I asked them to, and even took the time to test drive it to be sure it was resolved. They did only what I approved and didn't push or over explain to get me to spend more. The price point was $1300 less than what other shops were quoting. I definitely recommend Brandon's, especially when you need electrical work done.

Amazing people to work with! Such great service, communication and options for the budget and…read moresituation! I can't say enough good things about my experience! They even sent a video to help explain the problem.

Amazing people! They were able to get me in within the week and really care about the safety of…read moretheir customers. I don't know much about cars so I really appreciated Rez talking me through everything they did. I will definitely be bringing my car here for any services I need in the future.

Awesome service and very knowledgeable guys!! I go out of my way to take my car there and always…read moreleave in a much better mood!! Definitely take your car or truck there

Unfortunately, had to take my car in for service again. The team was amazing with how thorough and…read morequickly they did the repair very informative when explaining the issue and how it was going to be fixed and in a super timely manner. I can't say enough about how the professionalism, service, business presentation are what you hope for when needing help. Everything is top notch. If you're looking for that auto repair shop that you can trust looking no further, this is it their prices can match or beat anybody for the quality of service that they give you . Keep up the great work and never change , don't fix what ain't broke. You guys do it right.

Took my car in for an AC check and while I was waiting, the staff were incredibly kind, helpful,…read moreand accommodating. The lobby area was great to get some work done or wait around. When they were done, they walked me through everything they found very clearly, answered my questions, and let me know what I needed to address the issue. They also filled my tires for me before I left! I would definitely recommend this place and will go back for any car issues in the future.

Jason and crew support our vehicles efficiently and effectively…read more Decent pricing They have helped me in the past with wiper blade replacement. Helpful...

Paid through the nose for full service, up charged on everything possible. After job was done (or…read morenot) noticed tire pressure was not even touched, and fluids were questionable. Literally told the guy my battery was no good and they still marked it as checked and good to go. Looks like shoddy lazy work. Washer fluid was definitely not up to the right level. What else did they not do ? Will be checking everything over myself immediately. Lazy and sloppy work to say the least. Be careful.

As a single mom that knows nothing about cars, I wanted to find a mechanic that would be fair,…read morehonest and reasonably priced. I looked online and found that Luke's Garage had a 5+ rating for all of those things. I honestly have never had a mechanic be so honest. I came in thinking all of these things were wrong, and Luke told me that everything looks great and explained to me the reason for the little noise I was having. He very easily could have told me that my brakes needed replacing, among other things, (as I thought that's what I needed). Instead, he took the time to explain everything to me and let me know that everything looks good. He even offered to rotate my tires free of charge, since the car was up on the jacks anyway. In addition, the waiting area is very nice and welcoming. Really friendly and honest staff. I never write reviews, but I had to for this experience. I will definitely be back if ever needed. $45 spent for a brake check is refreshing, when I thought I'd be paying nearly $1,000 or more.

From the owner: Luke's Garage LLC provides auto services for engines, brakes, steering, suspensions, diagnostics,…read moreexhaust systems, air conditioning, routine maintenance, wheel alignment, and more in Green Bay, WI.

Claim #: T5C-045341 Location: Take 5 Oil Change -- 855…read moreHansen Rd, Green Bay, WI 54304 Date of Service: April 18, 2025 Honestly, this has been one of the worst experiences I've ever had with a car service. I went in for a simple oil change on April 18 and paid $88.60. Everything seemed fine until two weeks later when my check engine light came on. I took my car to a mechanic and found out that they never even installed the oil filter. Because of their mistake, I had to pay $184.69 to get it fixed. That's $273.29 total out of my pocket for something that should've never happened in the first place. I filed a claim with Take 5 on May 8 and was told they'd get back to me within 7 business days. Well, it's been 17 days, I've called three times, and every time I ask, they just say, "Your claim hasn't been looked at yet." They said someone would reach out to me but still nothing. It's frustrating because this was their fault, and they don't seem to care at all. No follow-up, no urgency, no accountability. I trusted them to do a basic oil change, and now I'm stuck paying for their mistake and wasting my time chasing them down. Really disappointed in how this was handled. I wouldn't recommend this location to anyone.

Assistant manager really did great job. Went over best oil to use based on car type and milage on…read moreit. They checked the tires, air filters and showed me oil level on dipstick to show it was at proper level and how clean the oil was. I also received a military discount (25%) was out of there in less than 5 minutes. Heck, they even offered me a water because it was so hot out. Very satisified.

These guys are the greatest! I have taken both my vehicles to them, and I never feel like they're…read moretaking advantage of my lack of knowledge. They are always very honest. Once I took my car in, because it sounded like the brakes were going. It ended up being a peice of rust between the brake pads and the tire. Another time, I took it in because the oil change guys at Mobile said my transmission fluid was black. And Phase III said it was fine. I trust Phase III with all my requests. I even took my vehicle in for an quick overhaul inspection before going on a long trip, and they didn't find anything wrong with it. They spent the all the time looking at it and didn't charge me for a thing.

They have always got my car in a timely manner when anything goes wrong. Their pricing is pretty…read moresimilar to many shops in town but they stand behind the work they do on your vehicle.