Denied the consumer right to speak with a senior staff or supervisor. Wow!! Amica Mutual call…read morecenter representatives are complete trash. After spending 15 minutes of discussion gaining zero traction with obtaining a quote or insurance, I'd request to speak with a supervisor. Scott was condescending with responses while denying my request to speak with his supervisor. As a consumer, callers have the right to escalate any call to gain more knowledge about products & services. The call with representative, Scott, was disconnected due to rude behavior & not fulfilling the request. I called back to speak with another representative, Michael. When expressing concerns with the way I was treated by Scott, Michael in turn began suggesting he could help without locating a supervisor. At this point, I'd rather speak with a supervisor but was denied again by Michael. When explaining the reason behind my supervisor's request, he became rather sensitive & disconnected the call. I was attempting to become a new customer with Amica Mutual. However, due to the customer service received twice by call center representatives, I am no longer interested in engaging with this company. The guys are sensitive, rude & will disconnect your calls. Finally, I called to speak with a young lady who left a message for a supervisor to return my call. Now waiting but will not hold my breath. The search continues for a reputable insurance company with significantly awesome phone customer service & etiquette.

After being screwed by GEICO, I decided to do some research for another home and auto insurance…read morecompany. At that time, Amica was listed as having one of the best customer service at a competitive rate. So I went with them and things were good in the beginning. Unfortunately, the experience went downhill from there. When I bought another property and needed some documentation from them, they would not respond and cooperate with my lender. It was only when I left a bad review on Google and threatened to switch company that someone contacted me to resolve the issue. Then, recently, they increased my premium without informing me. I've had no claims and no changes to my property and cars. I emailed them to ask but no one bothered to respond. Enough is enough. I switched.

Great customer service, super friendly, transparent and will answer any questions you may have!read more

In a world where customer service is seriously lacking I can only say that Jim Myers and his team…read moreat State Farm are AMAZING! They always get back with me and are super helpful at answering any questions I may have. They have always done their best to get me the best rates. I would recommend them to anyone. Keep up the good work!

Very professional and helpful, Andrew helped me a lot and answered all my questions, giving the…read morebest home and auto insurance quotes. I definitely will recommend it.

Zacharias Insurance Agency…read more https://www.yelp.com/biz/zacharias-insurance-agency-elkridge 5 star The best insurance-related phone call I have ever had. Mr. Zacharias made sure to explain everything to me, which I appreciated as a new driver. He was knowledgeable, and made sure to get me the best deal he could. I'm saving over $1000 a year by switching to Erie through Zacharias Insurance Agency. He also made sure to send a letter to my old insurance company asking to cancel my service with them, and the letter included a request not to be solicited by phone from them!

I had the pleasure of working with Pierre and I can't even begin to explain the exceptional…read morecustomer service he exuded . I spoke with Marianna originally and she was very pleasant and nice . I needed my car insured on a Saturday and even though they were closed, Pierre took the the time to still help me out . As a first time car buyer, he was very knowledgeable about different plans and really worked with me to get me a good and fair deal . He talked me through the whole process and really listened to my concerns and made suggestions accordingly. I was recommended to him by a colleague and I can absolutely see why . If you want to save on your insurance ... then this is by the far best company to work with .

Working with the PDA Insurance staff is an absolute delight! They research options thoroughly, find…read morethe the best home and auto insurance policies to meet my needs, ensure I'm signed up for everything, and answer *all* my questions, no matter how small. They're professional, personable, and prompt; I couldn't ask for anything more!

Matthew Hammert was a true professional! The interaction was informative and he answered every…read morequestion and scenario I had when requesting quotes for home and vehicles. Hands down- a winner!

Kevin Gordon and his team are great. They care about their customer and will make sure you have the…read moreright coverage in the Columbia, MD area. Call Kevin today for State Farm quote!

I was looking for car insurance and called this company. Tamika spent over an hour on the phone…read morewith me not only finding me the best deal for insurance but also guided me on the best areas to live in/around Columbia, MD (I had just moved and was looking for a place to live). She was very professional and knew a lot about the process and what I really needed and didn't need. If I need any other type of insurance in the future, I'll be going through them.

From the owner: Insurance Brokerage that works for YOU and shop around according to YOUR needs…read more Myers Insurance Services uses sound, industry-recognized risk management strategies to provide our clients with comprehensive insurance coverage and develop diverse wealth management portfolios. - At Myers Insurance, we are Knowledgeable and Competent in reviewing your current insurance portfolio or prospective insurance risk. - We recommend the coverages and coverage limits you need to protect your most valuable assets, home, auto, and business.

I cannot explain how INFURIATING it was dealing with "Andrew" on the phone today. I just paid my…read morepremium, then we got hit with a $400 bill, ONTOP of not having access to our accounts for over a month due to Eries system wide outage. I was calling in today asking about the bill and trying to decide if I wanted to stay with Erie or switch companies and the guy kept repeating "well we close in 5 minutes" or "well I can do that tomorrow, we close in 4 minutes". Like I get it I work a nine to five too but if a customer calls in with a question about a random bill for almost half a grand you should answer the damn question. Andrew was rude, impatient, and had the most useless answers to my questions. The agency is not available after hours or on weekends so I would advise not insure with them.

We worked with Kristen to get quotes and sign with a new insurance company. Kristen was very kind,…read morevery patient, and willing to answer every question we had. She didn't pressure us and she allowed us the time we needed to make our decision. She was thorough with asking about our needs and making her recommendations. Highly recommended! Thank you, Kristen!