I strongly do NOT recommend T and A Automotive located at 705 Waverly Avenue Muscle Shoals AL. They…read morewere very unprofessional, did not completely fix my problem before they said my car was ready, caused additional malfunctions to my car, and implied that I was a liar.
I called T and A to see if they could look at my car because the AC was not blowing at all. The woman who took my call said I could bring it in on June 19th. I called on Tuesday, June 18th, and she said they could still take it and I could leave it that night (no mention of a diagnostic fee of $130.00), just put my key in the box. I did that and filled out the key envelope which included describing the problems my car was having: AC not blowing and my car pulled to the right. I didn't hear anything on June 19th, so I called the shop at 2:45pm and they still had not looked at it. The receptionist called me at 3:30pm and said the technician had been checking for an hour at $130.00 per hour, but still did not know what was wrong, and did T and A have my permission to keep checking it at $130.00 per hour. This is when I was first notified about the diagnostic fee, which I understand but should have been told beforehand. She said you can come get in now, but you owe us $130.00. She did tell me that if they were to fix it the $260.00 (two hours of diagnostics) would go towards the labor. I didn't hear anything again until I called them at 4:00pm on Thursday June 20th. They were going to have to order a part, the blowing motor, (it took them two hours to determine it was the blowing motor) and it would be here on June 25th. I asked if I could make a down payment and come get my car. She said sure but he would have to reassemble it so they would add $130.00 to my balance. I said "So I would owe you $390.00, and it is not working, if I come and got my car today?" She said yes. So, I left it. I was without a car for a week.
My car was ready on June 27th at a total cost of $636.00. The invoice they gave me includes fuses and indicates they looked into electrical with my AC blower. I picked it up at 4:55pm. When I got in my car, the air was blasting full speed. I turned it down and it would not blow any air on the lower settings. I then realized my clock and my radio were not working (I have since realized my automatic locks, my interior lights, cruise control and backup camera do not work as they were prior to T and A working on my car). I immediately went back and told the receptionist the air was not working properly it only works on the high setting?] and my clock and my radio were not . She emphatically said, "You said your problem was it was not blowing, well now its blowing!" It only worked on high and did not consistently blow cold air. The receptionist said I could leave my car, again. I said I needed it this weekend. She replied they would look at it on Monday (at no charge). I had doctor appointments on Tuesday and Wednesday. She said they were closed on Thursday and Friday because of the 4th of July and to bring it back at my convenience.
I called back on July 12th at 8:45am said I could leave my car on Monday July 15th, which I did. I was called back later that day and told my electrical components were not working was probably due my wiring harness and electrical corrosion, and that they would not be able to fix it. The receptionist [name?] said she would talk to the owner about the other issues, the air only blowing on high and now it was not consistently cooling and call me back. She never called back. I called them at 4:15pm and she let me talk to the owner, Amelia. I told her that all these things were working before I took it to T and A. She said the technician doesn't remember the radio, clock, backup camera etc. was working or not. She said when she went back to look at it, she personally saw the automatic locks aren't working or my interior lights, cruise control and backup camera. She would even send me pictures of the corrosion (which she did). I said everyone looking at it can see it is not working now, but they all were working when I dropped my car off on June 19th. If all those items were not working before T and A , then why wouldn't I have asked them to address those when I first dropped of my car??? I would have.
So, I ended my relationship with T and A with a $636.00 bill, air that only worked on high and all my electrical components not working.
[What about the "receptor" and the photos of alleged corrosion?]
"Due to the inevitable disgust and mistrust that T and A's behavior caused, I took my car to a different local mechanic, with whom I was extremely satisfied and should've gone to instead of T and A." This mechanic also sated there was NOT unusual corrosion and the pictures they sent me had nothing to do with the radio, back up camera, clock etc.
