We've been trying to get a home equity loan for some time and it's been a very slow process. I've…read moredone business with other credit unions before it's never taken this long. We have good credit scores and have given them everything they've asked for. We've had to make several calls to find out where we are in the process. Nobody keeps us updated so communication is not the best. Hopefully they turn it around.

I have IRA's with Members First and now that I am retired and needing to withdraw money monthly…read moreexpenses it is a total pain in effort the make withdrawals. I was supposed to be able, with their program to have easy access. This does not happen. I will move my money to somewhere else that respects my needs and time.

Not commenting on the bank itself, but their website is horrible since the most recent update. I…read morecannot log in most of the time - I just get timeouts and "oops something happened". Been trying to get tax forms for a while now and I still cannot login successfully. The mobile app on my phone recently just disconnected my account and forced me to log in again...only it won't log in! Tried from multiple computers, phones, and still cannot log in. Complete garbage website. Just wanted to update - it seems the site and mobile app are working better now (as of 4-15-2020) so I upgraded my review from 1 star to 3.

Recently, the services I have received have not been the best. I have been a member for a while,…read moreand recently noticed many issues with the credit union.

Asst.branch manager in Midland Mi Michele is the best ,she's always smiling and goes above and…read morebeyond if it wasn't for her ,We would have left by now and moved our business account else where . Thank you Michele for always listening and working with us not against us!!

Excellent customer service, easy online banking, very responsive to questions and concerns. Their…read moretech is customer centered and non-glitchy. Happy people work there,: tellers, loan officers, from top to bottom. One woman took 2 hours working to get me a small revolving loan on my very low income, and told me the best way to improve my credit rating. Great place, highly recommended!

I would avoid banking here. They made an accounting error on my mortgage and left me with the bill…read more Customer service apologizes that I'll be spending an extra $1200+ on my mortgage for the next 28 years but they won't be fixing it. Thanks Independent bank, I'll be sure to relay that apology to everyone I can.