I've been seeing Dr. Zhou as my primary doctor for almost 5 years. I have several ongoing health…read moreissues, so having a great primary physician to help manage my conditions is extremely important. Dr. Zhou is just that, a great primary physician. What makes her great? I'll share a few examples for you. 1. She has an amazing "supporting staff" that is incredibly helpful and friendly. From her amazing nurse, Lisa, who's always on top of things, to the cheerful staff at the front desk, you're always well taken care of. 2. Dr. Zhou always listens and encourages you to get involved in your own care. Listens to your concerns, questions and even ideas you may have concerning your treatment plan. 3. If your health concern requires a specialist, she doesn't hesitate to refer you to the approriate dr. 4. She's very down to earth and has a great sense of humor. She never talks down to you. 5. You never feel like she's in a rush to get you in and out. Dr Zhou takes the time to address your concerns at every visit. 6. If you have to be hospitalized she will not turn you over to the dr on call. She will be there for you throughout your hospital stay. You don't get that kind of care anymore! She takes care of her patients. I strongly encourage you to schedule an appointment with her if you're in need of a great doctor. Dr Zhou is an Adult Internal Medicine Doctor. She deals solely with adults.

This is assembly line medical care, where patients are herded like cattle. I get the feeling that…read moredoctors are allotted a limited amount of time to spend with each patient. No time to listen or properly diagnose. Unfortunately they seem to monopolize health care for a 50 mile radius. Unless you have an uncomplicated issue (ie: common cold/flu, etc), I would steer clear (pun intened)

CentraCare is not a place of care it is a horrid place filled with lies and deception. They think…read morethat birth control is an elective procedure and thus it shall not be covered by their financial assistance. Worst of all when I inquired of the cost and if my insurance would cover the procedure they said it would be covered they lied to my face. This makes it not a question of morals but a question of making money. The worst thing is they are a monopoly taking control of every office in this town and once you owe them money it is hard to dig out of the hole. They like to hold threats like you have to come up with a certain amount of money to see a doctor. Why would you want to see one of their doctors? Well for a medication refill which they will hold over your head. No medication? CentraCare does not care all they want is to lie and trick you and take money from you no matter the cost. It is worth it to take the train to the Twin Cities and find a doctor with integrity. Do not give Centra Care your patronage.

I recently was reminded to leave reviews when I have a good experience. While I have had a few…read moreexperiences here I wanted to focus on my infant's admission to the ER and pediatric unit for care. I was anxious because my child had breathing problems and I had a bad experience in Mississippi a few months prior when my child had bronchiolitis. Here was vastly different. We were taken in right away due to concern maybe food was stuck in the airway. It ended up being a swollen airway instead from choking on a piece of food. Right away, the nurses tried to distract him, comfort us, providing toy and blanket. During a particular difficult exam the nurses held my child for me because it was clearly going to upset my baby. I was already shocked at how kind everyone was after my last experience. Once admitted for care the nurses informed me they had someone who would come by with toys/DVDs to distract my baby as well as watch my infant briefly so I could move my car parked in ER area. My husband was out of town so I appreciated the help. I was worried about managing all the wires attached, but a nurse also provided a onesie so we could cover all the wiring and a brace was made to prevent the IV from coming loose/baby grabbing it. Again with rushing to the ER I had little to nothing so the blanket and onesie were much appreciated. At night a nurse even offered to watch my baby briefly so I could leave the room for a few minutes while he slept. Also, when my baby threw up a nurse who happened to be very pregnant immediately came to change the bed while I washed and cleaned him up. They even brought a highchair for him to eat. I can't really express the difference in care compared to what I had in Mississippi. There I was made to feel like an overbearing burden who demanded too much help, but no one ever made me feel like that here. I even told the pediatrician overseeing my child at CentraCare that when we had wanted to be discharged early from the last hospital in MS the doctor told us our insurance wouldn't pay for anything without his approval of release. To which the pediatrician here said we could leave early if we like. The manner was completely different. I was pleasantly shocked by the level of kindness and care here. And I remembered why I enjoy living here.

Went to emergency room at 3 am ! 12 patients waiting! Nurse says that guys been waiting 5 hours…read morealready!! Totally unacceptable

Terrible Care, if you can even call it that. I was denied medication and left to suffer because a…read moreprovider was on vacation and booked out. The staff that took over messaged me the rudest message I've ever gotten from people I PAY TO HELP ME.

Usually fairly quick in and out. Labs and imaging on site. Lots of parking. Offers express care.read more

Wildfire smoke causing asthma flair up, called clinic to get asthma inhaler refill. Seemed it would…read morebe simple enough right? NOPE, not Centracare- not enough money to be made by refilling prescriptions, oh no, you need to have an office visit first! I'm done - it is crystal clear that they don't care about people/patients only money!! Farewell and thanks for nothing Centracare, you're greed and incompetence has caused me and my family nothing but pain and grief! Anyone reading this, if you are looking for medical care - go somewhere else, this corporation is not capable of providing even basic care. Meanwhile........ cough, wheeze

Doctor told me she saw me praying for my dying dad and that he should have not got covid that would…read morehave been his miracle, doctor pushed end of life care daily on phone and in person and through other doctors for my dad after placing him on a ventilator, she told me she didn't want to pass my dad as a patient to another doctor on her day off, i came to visit him the day prior to her day off and she flipped on me at the front desk to the ICU saying she will DNR my dad and saying He will die he will die after I asked her to stop pushing end of life care in front of the front desk lady and other workers (zero privacy) guess what they called me half hour after I left saying he is dying and to come back and he would die regardless or what I want done. he died. Help your loved ones and refuse St cloud centra care ICU for loved ones they do not care about your wishes!

Need some more training of their young lady at the front desk as to how to greet people when they…read morewalk through the door it's like you're not even there. All the medical personnel were great, especially Mr. Woods. He was very kind and very easy to talk to.