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Hugo's Express Car Wash

3.3 (29 reviews)
Closed 8:00 am - 8:00 pm
Updated 3 weeks ago

Services - Hugo's Express Car Wash

Car wash

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Anissa W.

3/29/21: It was an OK car wash. Nothing great. Nothing too bad either. They has the guys right there where you pay to help you with your payment no matter if you needed it or not. They weren't super friendly. They were definitely just there for a check. There was a driver in front of me who before getting out of the car wash had his car in PARK, not NEUTRAL like they ask us to. So, at the end, they were just parked and holding up the line. I almost hit this person & that would've been a chain reaction. I had to lay on my horn for them to move along. The vacuum wasn't strong enough. My floors still had crumbs all over them. Again, it was an OK carwash. Nothing too fancy.

Hugo’s Express, Raleigh NC
Bruce K.

I can't remember the last time my car went through the car wash but it was definitely due. $7 for the basic wash was a little high but that's how much things cost these days. The wash was excellent and the outside of my car is better for it. Even the roof is shinier. Woot! Unlimited vacuums were a huge help as I had quite a lot of dirt, sand and gravel there. Much needed cleaning and the floor mats got a good vacuuming too. Some of the vacuum areas are in the shade, some are not. Hopefully you can get a shady one. [Review 11658 overall, 1440 of 2019.]

Well done!
Kong L.

First off, it was kinda weird. I pulled up to pay and a man walks out of no where, took my credit card, selected the $16.00 option for me (I wanted the $20) and gave me credit card back to me. It was such a "What the..." moment. Turns out that he worked there. First off, I didn't need help with paying. Not sure why he did that. This caught me off guard. I was speechless...in an awkward way. Overall, nice car wash. It gets most of the dirt off your car. The vacuum station was probably my favorite, especially if you're the lucky one he gets the shaded area. There's a carpet cleaning machine as well. You're also given clothes to clean your car. I'll have to take a start off for that interesting encounter.

Barely scrubbed the window in pre wash

Car was still dirty after upgrading my wash. I asked to go back through and was denied by staff and on call manager. Left voicemail for district manager no call back til this day.

Free window cleaner and towels

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5 years ago

Great experience. Wash was quick. Even had towels available to do a few touch ups. Highly recommend

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6 years ago

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7 years ago

They have been good so far. Truck comes out looking clean and they have given me no problems

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8 years ago

Had a great experience. Just wish they could have told me up front what the club was about. I would have signed up for club up front.

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Review Highlights - Hugo's Express Car Wash

I've tried them all and Hugo's probably delivers the best wash, for an automatic car wash.

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I M Detail Service

I M Detail Service

(12 reviews)

I hate to leave this review, but I had trouble booking with IM Detail Service. My first appointment…read morewas cancelled the day of the appointment and no one showed up for my second appointment. I found IM Detail Service on Yelp after searching for "mobile detailing service" in the Chapel Hill-Durham area. IM Detail Service popped up as one of the top search results. Unfortunately, I had a different experience than what Jason D and Nancy T wrote in their reviews. I've tried a few different mobile detailing companies in the Triangle including Wash N Werk (https://www.yelp.com/biz/wash-n-werk-mobile-detailing-rolesville), Showroom Shine Mobile Detailing & Carwash (https://www.yelp.com/biz/showroom-shine-mobile-detailing-and-carwash-chapel-hill-2), and Prestige Mobile Detailing (https://www.yelp.com/biz/prestige-mobile-detailing-durham-2). One thing that sets IM Detail Service apart from the competition was the Saturday and Sunday availability, by appointment, that I saw on their website: https://mccleandetails.com/. On Friday, I used the online booking platform to reserve a 12pm appointment on Sunday. I received automated text and email confirmations and reminders about the appointment. However, just before 8:30am on Sunday, I received an email from owner Issac McClain saying, "Unfortunately, I am unable to accommodate your service today. Is there another day that could work with your schedule?" Luckily I was flexible, but this could be a problem for people who have tighter schedules and obligations. I replied to Issac's email, about an hour later, to reschedule and never got a response. I called the IM Detail Service number the next day around 9:45am. It went straight to voicemail. I left a voicemail and didn't receive a response to that either. Finally, around 2:30pm, I used the website's online booking platform again to reserve another appointment, this time on Tuesday at 11am. I received more booking confirmations via text and email, but no one showed up or contacted me on Tuesday. I'm not sure what's going on and I hope everything is OK. I was interested in a wash, wax, and interior detail which is priced at $160 on the IM Detail Service website. The price is comparable to what I've paid over the past few years to the aforementioned companies. The price is also well below what I've been quoted in the past year by New Life Auto Spa and Red Rose Mobile Detailing. For the same/similar services.

My car desperately needed a cleaning, inside and out! I'm always…read moreon the go & never really pay attention to what I'm bringing into my vehicle (carpets full of debris). Then we had the snow/ice in January into February, along with all the rain; the work Issac put in was phenomenal! I don't think I've ever seen my car be as glossy as it is, felt like it was brand new again. Even after the more recent weather fluctuations, my car has held up nicely! I feel clean every time I get in there & even better getting out - if you don't look back at your car as you're walking away now, you will when he's finished with it!

WashNWerk Coatings and Detailing

WashNWerk Coatings and Detailing

(180 reviews)

Fantastic service and experience from beginning to end. Wash N Werk won my business and will keep…read moreit because of their terrific staff, management, and value-packed services. Corey was right on time, delivered a tremendous service, also on time, and took the time to show me some of the problem areas he was able to resolve, which quite frankly I didn't think anyone would be able to fix. I'll be hiring them again in the early spring.

Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Whistle Express Car Wash - Scratches

Whistle Express Car Wash

(22 reviews)

We have been to this car wash a few times with no issue. However, on January 5, we visited and paid…read morefor our usual car wash. After coming out, I found that the car wash had left significant scratches on the passenger side of the hood continuing towards the passenger door. Another gentleman had the same scratches in a similar place on his car, and he also went through a similar experience as I lay out in this review. I immediately alerted the staff on site. They had 2 teenagers working who could not have cared less. After about 40 minutes, we finally got a manager on the phone, who had us fill out a form to report the damage. I submitted the form and emailed it to the manager. Within a week, I obtained an estimate to fix the damage for about $500. I provided that by email to the manager. What followed was the most unprofessional series of events I've ever experienced. The manager essentially ghosted me. No response after multiple emails. No follow up from corporate. I waited until today to attempt to receive a response, but I'm fed up with waiting and am posting this review in hopes that Whistle Express corporate steps in to make this right. Do not take your car to this car wash. If their wash damages your car, you will never hear from them again in getting the damage fixed.

I have a subscription here for work truck and overall, it's pretty good value…read more Occasionally the wash doesn't get the hood or windows very well. They do a good job here at keeping towels available and checking in with personal service. Also, like their app for quick access into the wash.

Exclusive Auto Spa - Our soap makes any car looks like this candy red car!

Exclusive Auto Spa

(2 reviews)

Best mobile detailing company in Raleigh. After I booked the initial appointment I received…read moreconfirmation notices as reminders, which was great. On the day of my appointment I got a notification they were in the way. Two gentlemen arrived in a marked company vehicle and full uniform. They were on time and extremely professional. I've owned my car for six years. It's considered a luxury vehicle. I bought it for the ride, not the show. Having said that, I'm one of those people that never washes their car. It gets clean when I have to take it to the dealership for service. So it's never been properly washed by choice. Until now. Exclusive Auto Spa absolutely went to work on my car! It is the cleanest, shiniest, best-smelling that it's been since I drove it off the lot. I have never seen people more dedicated to making sure a job was well done. Even in the December chill. I am very impressed with the level of detail. And the prices are so reasonable. These guys rock!!

I have been going to The Exclusive Auto Spa for a while now, and they always do a great job. The…read moremain reason why I keep coming here is because they actually hand car wash your vehicle instead of having the drive-through car wash that just swirls around without actually inspecting the outcome. Their crew completely cleaned out my car even after all the mess my kids and I make. The seats had all kinds of food stains on top of having two rowdy dogs that come along with us and shed a ton of hair. I will definitely continue going back there because of their exceptional service, and they take great pride in their work. I highly recommend them!

Hugo's Express Car Wash - carwash - Updated May 2026

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