Lionel Meerkin Menswear appears to be experimenting with a new approach to customer service; essentially a 'mash-up' between a store selling mid to high-end menswear, and customer service akin to that of a Vietnamese market stall trader.
From the moment I entered the store, I was badgered constantly by the owner. Whilst looking at the suit/ blazer rack; "Are you intending on buying a jacket?",
whilst looking at the trouser section; "Are you intending on buying trousers?"
and then "are you intending on making a purchase today?". I had politely informed him that I was just browsing and that I would let him know if and when I saw something.
The owner finally informed me that his stock changed constantly and that there was no point in me coming in just for a look, I should only return when I intended on making a purchase! I gladly took him up on his offer and left there and then. All in all, I had been in for less than 5 minutes.
Mr Meerkin, I'm sure you've been in the business many years, and I'm also sure that when it comes to tailoring, fit, accessories etc you may have a wealth of knowledge to impart. But may I offer you some advice? Do not tell your (potential) customers how they should shop. I have been in (both browsing and purchasing!) far higher-end stores than yours and I'm well aware of what I'm doing.
And just in case you're listening, Mr Meerkin, to answer your question; Yes, I certainly am making a number of purchases, none of which will be in your shop. read more