Not sure what is going on with this company, but rented 3 tables for Easter Sunday. Returned them on Tuesday, and was told that they were supposed to be back on Monday by 9:00 am and as a result of them being returned late, they are charging a 25% late fee. The rude worker lost her mind on the phone and literally started shouting at me like I was some sort of idiot. She was going on and on about renting from Blockbuster Video, and what would happen if I rented a movie from Blockbuster Video and tried to return it late. Blockbuster??? Really?? I believe that company filed for bankruptcy back in 2010. There are two things I would like to point out to the Hughes rental lady. Firstly, if you are going to charge a 25% late fee per day on rentals, you might want to put this somewhere on the rental agreement or the receipt for the rental. Secondly, If I had known that you wanted your 3 round tables back by 9 am on Easter Monday, I wouldn't have rented them in the first place. Your customer service skills are extremely lacking, not to mention how incredibly rushed you were when I picked the tables up on Friday because you were so worried about a storm blowing through that you wanted to shut the business down early and go home!! Never again will I rent from your shop, and I will urge others to do the same. Hmmm, maybe you guys will end up like Blockbuster Video. read more