I cannot say enough about how wonderful Hancock Automotive was! We broke down on the way back home…read moreto Columbus from Chicago, and Hancock got us back on the road for a reasonable price. They were super helpful and moved things around despite us not having an appointment to get us back on the road so we could get home. We are so grateful for their help and the wonderful service they provided! Highly recommend!

Scum bag dealership... who threw every excuse they could…read more Scheduled a battery replacement service for $259.95 online that included the battery and labor charges all in one. This ACDelco gold battery cost $175 pretty standard at most dealerships to include the Lafayette GMC. The additional $85 packed into this service is the labor fees and installation costs FOR A BATTERY install. We agreed to pay that knowing $85 is quite a large cost associated with a battery install when most places will install the battery completely for free (would have walked out the door paying $175+tax). We were willing to pay additional money to have a "reputable" dealership.. or so we thought.. install the battery and do any additional simple reset steps that sometimes are needed. This is where it gets bad. After scheduling a service online for $259.95 + a coupon for $10 off a service, my wife went into the easy appointment. It was already booked and selected and agreed on the pricing. However, when they saw a pregnant woman who needed to get to work in a timely manner (it took them 1 hour and 45 minutes to get to our scheduled appointment for a battery to be replaced)... they nickel and dimed the hell out of her. Charging a labor fee on top of the $85 labor already baked into the battery service... not giving her the $10 coupon we selected when we scheduled the appointment... and charging a petty "shop supplies" fee for a battery replacement. When she got home, I immediately called the dealership to inquire why everything was so off and wrong. Adam's reply was "we are eating the cost of the labor and the battery". I immediately called him out on that as I had already looked up the price of the batteries AND called the Lafayette GMC to confirm that battery was $175 without installation. When Adam was called out, he said "there's nothing we can do". By doing so, the Delphi Mann City GMC committed false advertising on the price of the service we scheduled AND then further false advertised the $10 discount we applied and then further degenerately charged labor fees on top of and already high $85 shop charge to install a car battery that is under the hood...

Absolutely quality service at an affordable price. We have two GMC vehicles and they are both…read moreserviced here at the dealership always.

Curt and his team did a fantastic repair. Not only is the work flawless, my vehicle was washed and…read moreswept when it was ready to pick up. Exceptional work. They communicated with the insurance company. No hassles for me from Collisions Unlimited. The "insurance company", quite a different story. This company has my endorsement and any future business.

Really enjoyed my experience with this dealership! I had…read morebeen looking for a specific Toyota for quite some time, and when I found one here, it was in a body shop, but they kept me very informed of when it would arrive at the dealership. They did not sell it out from under me (thank you Down The Road Motors!). When the vehicle was on the lot, the buying process was easy and they allowed me to get a private inspection--big plus! The mechanic that inspected my car said that the brakes were brand new, and the belts in great condition. He said it was a great little car and encouraged me heavily to buy it. He said he would've drove it round the country that day with full confidence. My new car did start making a belt noise a few days after purchase, and the mechanics at Down the Road Motors squeezed me right in to get my car fixed up and taken care of, no cost on me. Overall, my vehicle was a good value for what it is, however it does have cosmetic issues, mostly scratches and a leaky seal at the top, but that's what you get with an "as-is" used car. My only recommendation is to make sure you look over a car thoroughly to see if it's missing any seat heads, levers, etc--which should be done with any used car! I wasn't told about the things my car was missing so I had to look it over well, nothing that was missing made it worth not buying! I appreciate the kind and honest business here, hard to find at a used car dealer! Thanks again Down the Road Motors!

I would recommend Down The Road Motors. They are very friendly, helps with the anxiety of buying a…read morecar. I was approved right away. I wasn't sure what vehicle I wanted. Brian found my perfect car. I also loved the fact it is family oriented and great wife and husband team. I have never been happier with my experience. It did not take long before I was out of the parking lot with my Toyota Venza! Thank you!!!

I am so glad I decided to stay in town and purchase my new to me Subaru. I called them on New…read moreYear's Eve and was ready to make the trip that was 3ish hrs away. I stopped in my tracks when I was told some BS as to why there were NO PHOTOS of said vehicle. Just the one in the advertisement. I kept texting, asking different questions to Justin Dunn. I feel he just couldn't be bothered, but I was asking legitimate questions! I didn't want to make a long trip for nothing!!! He didn't answer me anymore. Oh well. His loss. I did purchase a car that evening and have been so happy ever since! If you go here, make sure you see exactly what you will be looking to test drive and get all of your questions answered prior to visiting!

Jenny in the service department was absolutely outstanding in the way she handled our recent car…read morerepair. She kept us informed at every turn. I am 100% satisfied with this dealership. Love our Subaru Forester and now we are road worthy for our busy season. Impressed with the cleanliness and quality employees.

I want to start by saying this, I absolutely love my Mustang! It rarely has issues other than…read morenormal wear such as brakes and little things. However, I ABSOLUTELY WILL NOT LET ANYONE WORK ON MY CAR! EVER! I will only take my beloved pony to LYONS. He is honest, reliable, respectful, and his name and shop speak for itself. His schedule is busy but he will always get you in no matter what(usually the same or next day) . I know plenty of people who feel the same way about this guy and his place! Prices are always in affordable range. But most importantly I know my car is in good hands. He just gives the nice grandpa vibe! Who doesn't love that!! Plus his location is right downtown!

I love this company! I have been taking all my vehicles here for years. My parents have been…read moretaking their vehicles here for around 40 years. They are knowledgeable and honest. They always give you a fair price. I live in Indianapolis and still drive over an hour just to get my repairs done here. No one can compare to these guys!

I love the friendliness of Dean's auto service. Every time i take my vehicles to Dean's they are…read morefast and reliable. definitely care more than a dealership mechanic does. I would definitely recommend Bill for any of your car needs! :)

Dropped in for my Friday morning appointment I had called and setup, somehow my time wasn't in…read moretheir schedule! Got the next week planned and at least the second time I came they were expecting me, there is an odd mix here of the old fashioned pretending to be new. The atmosphere is clean and open while bland and feeling unfinished. For one of the world's most famous brands, this location feels both snobby, childish, and capable. I noticed multiple faces peering over at me during my stay as if they wondered how famous or fake I was. A most curiously awkward sensation I can tell you. On the plus side, Landon is amazing! Informative and professional mechanic, attention to detail, inviting me out to the bay to go over what the dealer would recommend for my 2017 E400. Then again I was confused there are no rebuilt options for an eight year old model. Even more odd is thr wild, not surprising, markups on basic parts. Hospitals would easily ignore any guilt here. An estimate of three big ones for a front CV axle? Wow! Quite funny I find myself hoping these guys discover eBay soon! I found the exact part for 980 including shipping. So of course we know what we are getting into with a dealer, nothing remotely close to value. I personally use Dubbers and Custom Dyno for my auto service. However am glad to support alternatives where great people like Landon hold to honest and genuine care and offer brand official work.