More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.

If I could rate zero stars I would. My mother was brought in for rehab after suffering a traumatic…read morebrain injury. She was completely dependent. We spent at least 12 hours every day with her for the four weeks she was there. But while she was under their care, she fell three times and had two more traumatic brain injuries. The third injury caused her death. Do not bring anyone who cannot take care of themselves to this place. She was not watched nor provided the necessary safety measures she required.

The facility presents well and smells good, unlike many other Nursing homes. The management were…read moreresponsive and therapy did a great job. The facility is under new ownership. Positive experience, I would recommend this place to others needing rehab or long term care.

Great Care, Great People, Very good facility - wish they took Medicaid…read more My father, through the last 6 years of his life, had to be in assisted living/skilled facility. We only were at 5 places, but this was one of the two places he felt like he could call home. The people, from the administration, to the caregivers, to the skilled nurses treated him with respect, and care. Despite his decline while there in ability, due to MS, they rarely made him feel like a burden (except when occasionally dealing with turnover). Dad truly felt seen there and cared for... which was wonderful. I have nothing bad to say about he caregivers and the administration other than that they made the experience more affordable (charging 5k a month less than others!). They gave him dignity, in a time in his life where it was in short supply. This facility was the best facility for him, that he had ever had. Sadly, when he was out of money, like many he had to go onto Medicaid. They do not take medicaid, so we had to move on. However his care here was exceptional. This would be a 5 star review, except for their care the last 4 months that my mother for, who was staying with him, and the new nurse they hired said that she also needed to be charged for care and not rent, despite them charging 7,500 a month already. Unfortunately, Mom did have some issues, but after seeing a doctor for them, is doing better. Lesson learned tho, if you're going to stay with your spouse and live with them in the facility and pay rent - you better leave the facility a lot and take care of yourself well as to not be labeled a patient. I have to only deduct one star here though because, overall some of the best memories of the last years of my father's exceptional life, were here. Thank you.

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!