Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

Nazar was easy to work with and helped me with my pre-purchase inspection of the Mercedes Benz. He…read morefound issues right away and helped document them clearly so I could take the appropriate action. I will be back for service without doubt.

Went three times for engine oil, brakes pads & rotors and headlight bulbs replacement…read more Great service, honest work. I strongly recommend this shop if u own european cars.

Needed new brakes on my Prius. The service Dept was very helpful and the price was below what my…read moredealer had quoted me. Been driving on the new brakes for about 2 weeks with no problems. They also changed my oil since it was needed and washed the car at no cost.

Bought a truck from them and the next morning noticed a drip spot under it, but I figured a used…read morecar has minor leaks I'll keep an eye on the fluids, that small drip 2 day later turned into low Trans fluid then quickly into no reverse. They were kind enough to take it in and find a Trans for it. They felt that even though I paid for the vehicle and less than a week later it had no Trans it was still somehow partially my fault and split the cost 50/50. Ok fine burned me, I'll live problem is everytime I call I get passed around and as their finance guy put it "everyone is passing the buck" it's been over 2 months now 1 month of that was waiting for them to even tell me what they were going to do about the piece o crap lemon they sold me half the second mo the was waiting for them to actually do anything about it an now I'm waiting to find out if they could work with me on a payment plan of some sort seeing as how the job I had required me to have a car so they had to pass my work to someone else and I get minor jobs when I can catch rides. Money is tight and seeing as how they had to have known there were issues with that car and still sold it I would think a reputable company would want to take care of the problem or at least get it taken care of quickly and quietly, instead of producing a review of there shady business of selling used cars with existing major problems. When I walk onto that lot I had my whole family, wife and 3 kids, I explained I needed a reliable car to get to my new job and had a very tight budget. The mistake I made was a looking myself to believe that a salesman was anything more than a thief and a lier. He assured me that this car was used but in good shape, he pushed hard to get it out the door fast and made it seem like he was helping me. But 3000 for a car that only lived in my driveway for 5 days then sat without reverse for a couple days and now resides in their mechanics lot is not a good deal. And the fact they can't even contact me to say anything, I have to chase them down. I can't recommend this as a place to buy a car. Stay far away from this place Craigslist would be a better option, hell the dump would probably provide u a more reliable purchase than I got. At this point I'd much prefer to just have my money back but I can't imagine they would agree to that they can't even tell me if I can make payments, hell they have never ever given me a straight answer on what they want me to pay for the work. Need a car go somewhere else, anywhere else.

Great people to do business with. Ordered some weather tech liners. Weather tech sent the wrong…read moretrunk tray. These fellas brought the right one to my house. You cant find service like this any more. Stand up guys always helpful. Went back and bought more items. They have earned my business for life.

I got my Leer, bed slide, and custom rack from them. Very professional installation, service is…read moregreat and prices are great! If you're looking for quality, look no more this is the place!

Had a great experience. Was ready to go on a trip out of state and my car went haywire. NRF made…read moreroom immediately for me, diagnosed the problem, ordered parts, got me in and fixed the problem! Was able to go once trip worry free! Thank you so much NRF!! Jeff brussaly

Owner has always been honest and performed high quality work for a fair price. I have taken my own…read morecar to him to be serviced several times and also recommended my father to bring his truck in for service. He also has nothing but good things to say.

This company has the best customer service. Rob is very bright and accommodating. We were the…read morevictim of a hit and run and he showed empathy, gave us great advice, and was a great service professional.

I have (unfortunately) had to use a towing company on a few different occasions and I always use…read moreRogners. They are prompt and professional. I would highly recommend them if you are even in a situation where you need a tow.

I had an issue regarding my order and reached out to Howling Moto for assistance. Alyssa was…read moreincredibly helpful throughout the entire process. She kept me updated, answered all of my questions promptly, and made sure my concerns were addressed until everything was resolved. What I appreciated most was how responsive and attentive she was. It's easy to get frustrated when dealing with order issues, but Alyssa made the experience much smoother by communicating clearly and following through every step of the way. Great customer service can make all the difference, and Alyssa definitely provided that. Employees who consistently provide this level of professionalism, communication, and dedication to customers are invaluable to a company and deserve to be recognized for their efforts. I truly appreciate all of her help and the effort she put into making sure everything was taken care of. Thank you again, Alyssa! Looking forward to finally getting my bike all set up and sharing the finished result.

Horrible company, employees and standards. They sold me brakes that said they would fit my bike…read more The infact did not. So I payed to ship the brakes back, but didn't receive anything for almost 2 weeks after they received them. After finally responding to my emails they told me the new brakes I sent back were damaged and they are keeping all my money. No proof, no pictures, just lies and attempts to gaslight. I showed proof of the brakes condition and broke down the geometry of the bike I had and explained in detail why you can't mount them or even try and use them. Ignored all that and continued to gaslight me and insult my intelligence. NO MATTER WHAT​ go with a different company, even Amazon would be a safer bet