Haven't had many shoes to repair of late, doesn't really matter. I own plenty other zippered and leather based garments that require a cobblers eye. Last thing I took in was a pair of UGG boots (ok sort of shoes) that had quite a bit of sentimental value and quite a bit of loving ware repairs. The lad at the Hub Shoe Repair stitched them up better then before and at around $16 I was more then happy to have not had to part with $150 for a new pair.
But they will fix your shoes, mend your jacket or reimburse your purse for a fraction that would cost to buy a new one. Store always has people moving in and out and I think that speaks more then any review could. read more