Queuing is the biggest issue in this newly refurbished branch…read more Wait times to see an advisor, a cashier or even to use the self-service tills are above average. The staff do try and make sure that people are in the right place but it does little to solve the fact that a lot of people use this branch. The advisors operate an open appointments system and you book in and wait your turn. The waiting area is acceptable and the branch is bright and clean. Privacy is not that great in branch. There are rooms for consultations but there are also open units which are visible and audible to other customers. It's luck as to where you end up. Staff are generally helpful, although, as with all banks and building societies there is the odd issue. Account opening and maintenance is, in general, hassle free though. Facilities for the disabled are more limited but the branch is fully accessible. New passbook machines have been introduced which allow certain passbook transactions to take place without a cashier - these should help queues as people get used to them but, at present, much help is still required!

I am amazed at how busy this bank is it clearly needs to be moved to a bigger premises but the…read morestaff are very friendly and do there best to help and make sure you don't have to Que up, worth checking out there savings account

It has been closed for a few weeks due to refurbishments. The outside very much looks the same but…read morethe interior has more room and the cash tills are down on the left ,whilst there are settee chairs arranged in a small square, behind them and in front on that side are located the ATM`s, with information leaflets on the right as you enter. I would say an improvement from the clutter that purveyed before.

Since they took over from Abbey, they have had complaints, but that is expected in any…read moreamalgamation, although I cannot say they have messed me around. For instance they really have not changed the interior of this Epsom Branch.Nor have they changed the queues, or increased the staff to cope, busy periods! A lot to learn our Spanish practice friends!

Small branch which was scheduled to close a few years back but now offers part-time opening hours…read moremon-fri. Friendly staff.

Visits to banks seem to be an necessary evil these days and, even if you're not struggling…read morefinancially, the trip to the bank can still be full of stress. This is certainly the case at Abbey Woking. The branch, situated in the Peacocks Centre is bright and well-lit. There's a cash machine on the outside of the bank and an internal lobby with a further two cash machines and a phone line to their telephone advisers. Unlike some banks the lobby is not accessible when the bank is shut. Recently the branch has undergone some cosmetic changes to offer a little more privacy to those talking to advisers because, with the exception of three small rooms, advice is given in the open in the area between the lobby and the customer service desks at the rear of the branch. Privacy was always poor. Now it has improved slightly but is still not great. There are 5 cahsier positions in the bank although if you find more than 2 manned you'll be lucky. This is one of my gripes as often there is quite a long queue. Although staff will sometimes line walk to see if anyone is just paying in a cheque it would be great if they could increase the cashier numbers at busy times - there always seem to be a lot of staff seemingly milling around. Staff at the counters are generally friendly but the same cannot be said of those who staff the front desk (incuding some of the management). They will try to fob you off at every opportunity. They are also unwilling to offer any flexibility for finance review meetings. The branch opens at 9am but the first meeting cannot be arranged until 10am because of staff meetings. They clearly don't want the custom that badly. In terms of selling to you, Abbey are not that bad - they're not perfect, but they're not bad. This really is a branch that's let down by poor management.

A well presented branch which looks modern and has had a facelift when comparing to some other…read moreNationwides in the area. The facelift has also meant the store has got some quick self service machines useful for deposits of cheques or cash and they can be used with either a card account or a passbook account which i thought was a really handy feature of this branch when there are large queues, such as the lunch time rush. Lots of natural light make it feel bright and airy which is good if you are standing in a queue. Staff are efficient and quick meaning even if there is a queue it disappears relatively quick.

Santander, On Winchester High street, is one of three in very low proximity of each other, meaning…read moreif one is busy, then a brief stroll down the high street you can assess the ques there, meaning often you can go straight to the ATM/counter to the friendly and helpful staff to help with your banking needs.

Newly refurbished to go along with the change of colour that nationwide seem to be doing in their…read morebranches. After they merged with portman, the queues seem to be so long in the branch although they do have 3 cashiers and a person going along the line to ask if anyone needs any advice. New cash machine outside as well as a quick deposit/cash machine inside which you can pay money into your account with either a passbook or card whichever you have. Extremely busy during the,lunch period as well as just before closing so aviod during these times if you can.

I have used Nationwide in Fleet for many years and the service and staff are first class - always…read morecheerful and helpful. I am grateful that when the banks have moved out of many towns the Nationwide is still there across the country. In Fleet we still have banks but I prefer the service, the deals and the general approach of Nationwide, especially this branch.

I quite like the jazzy modern downstairs area which is almost exclusively populated with machines…read more The only downside is that it's practically impossible to get a person to talk to you!! When you do finally manage to find a member of staff, they're friendly and helpful though.

I have no idea why they refurbished this place the way they did. They took away the cashier area…read morefrom the ground floor and stuck it on the second, and only offer a weird, scary lift to get to it if you have a pushchair. When I inquired the staff thought it was silly as well. Staff have always been friendly and helpful though.